Sales Manager
Resume:
Modesto, CA
**********@*****.***
HEARN, STACEY
SUMMARY
Efficient and energetic Retail Sales Manager with 15+ years of experience driving increased customer traffic and sales by creating a friendly shopping environment. Effectively instills customer service skills in all employees with comprehensive training and rewards programs
SKILLS & ABILITIES
Microsoft Office - Inventory Management - Staffing/Scheduling/Staff Development - Cash Management/Account Management - Profit & Loss/Business Management - Operations Management/Merchandising
EXPERIENCE
Corporate Retail Sales Manager
02/2007 to Present
AT&T/Cricket Wireless Modesto, CA
Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals
Recruited, interviewed, hired, developed, evaluated, coached and counseled employees
Ensured proper cash controls and loss prevention procedures were in place and followed
Promoted community engagement and marketing
Maintained store's appearance and merchandising with ongoing marketing campaigns
Successfully hosted CEO and COO visits with store
Served as a mentor for several managers within the region
Maintained high evaluation scores for audits, quality control, and mystery shops above 90%
Counted inventory, ordered products based on inventory assessment, received and processed inventory and prepped it to be stocked
Customer Care redeployment during COVID-19 while maintaining current role
EDUCATION
Lower Lake High
Lower Lake, CA
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