Desktop Support Office

ERWIN CALAMER

***** ****** **.

La Quinta, CA ***53

T. 442-***-****

*****.*******@*****.***

http://www.linkedin.com/pub/erwin-calamer

Amazon eBooks: https://goo.gl/AmRbve

Education, Training & Certificates

■ Fiber Optic Association and Copper: Certification - completed, National Communications Training Centers, an approved Postsecondary and Vocational Education School. Costa Mesa, CA

■ Computer Specialist: Online “Penn Foster Career School” Certification Accredited as to A+ (PC Repair) certification - completed. School original name was I.C.S (International Correspondence School).Scranton, PA

■ Proficient in: Various PC hardware, Windows OS, Deployments, Create companywide documentation, User’s profile, Remote access, Mapping, Break fix, MS Office 365, Basic active directory and networks.

■ High School Diploma: Mission Viejo High, Mission Viejo, CA – graduated in 1989.

■ Current Education and Completion Status: Course completion of “Introduction to Computer Networks for Beginners” from EH Academy. On-going education with LinkedIn learning (Server 2012 - 2016 active directory, Office 365, Virtual Box, cyber security, and programming languages). Most Relevant Work Experience

July 2012 – Present, Sr. Desktop Support, INTRATEK Computer, Inc assign to (OCTA) The Orange County Transportation Authority. Contract

● Provide high level technical phone Support + Remote Desktop including Offsite support to

“The Orange County Transportation Authority” staff. Crow Canyon ticketing process.

● Desktop support and maintenance including (WIN 10 Lead migration, imaging, deployments, break fix, network printers, MS Surface, User’s profile, equipment setup and 3rd vendor software support – Trapeze, Bats, C3, Buddbar).

● Create companywide desktop “How to” (software) documentations posted in (office365 Teams -communications, remote desktop).

● Basic Active Directory. CITRIX plug in, console, and client receiver installation.

● Fully Support Office 365 subscriptions (Outlook, Excel, Word, Skype, One Drive, and Teams). November 2009 – July 2012, Sr. Desktop – Help Desk Specialist Tier 3, ACS/XEROX Dallas, TX assign to (HACLA) the city of Los Angeles. Contract

● Provide high level technical phone support and offsite support to “The Housing Authority City of Los Angeles “staff. “Help Star “ - ticketing process.

● Customer first call resolution at the highest level with over 90%. Remote desktop and offsite support.

● Imaging process using ‘Ghost Image’ (Desktop PCs). Active directory – basic.

● Create companywide template procedures on “How to process Guide” (Document step by step Process). WIN 7 migration projects. Data Backup rotation. June 2007 – March 2009, Desktop Specialist, Pacific Life. Newport Beach, CA

● Provide high level technical support to internal customers to assist and educate their skills.

● REMEDY troubleshooting ticketing process. ALTRIS – Desktop Imaging process.

● Manage basic Active Directory, created new user accounts, disable, delete, and audit to ensure no stale accounts exist. Daily desktop – support, and break fix. June 2006 – June 2007, Desktop Support, The LINC Group. Irvine, CA

● ALTIRIS – PC image. Daily desktop support/troubleshooting. Deployments and user profiles.

● Active directory basics - create, updates, reset passwords.

● Create Edit and Inventory entire PC / Hardware list integrated within MS share point portal.

● Equipment setup.

January 2004 – May 2006, IT Support/ Electronic / Promotional Specialist, National Tour Inc. Concord, NC- NASCAR Tour (Contract).

● Responsible and maintenance of the NEXTEL Service and Repair mobile KIOS. Setup and cable (Ethernet) connectivity route throughout the entire KIOS. Daily routine maintenance and administration On MS Windows XP client, Internet TCP/IP, Data Storm Satellite systems

+ VPN / TCP IP protocol / print servers and Sonic Firewal.l Daily Desktop break fix. 1999 – 2003, Jr. Application Support, Mesa Energy Systems, Inc. EMCOR Service, Irvine, CA

● Directly responsible for all aspects of system upgrades (HD, Motherboard, Memory and ITRONIX Handheld devices). Networking basics with TCP/IP (HP Print Servers).

● Maintain and diagnose a customize third party db application called FIELDCENTRIX.

● Day to day desktop support. MS Office Suites.

● Imaging utilizing “ALTIRIS”.

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