Sales Representative Customer Service
Resume:
Daniele Di Donato
***** – Gricignano di Aversa (CE)
********.*******@*****.***
it.linkedin.com/in/danieledidonato
daniele.didonato1
Works Experiences
from 03/2016 Mediacom S.r.L (Aversa Italy) – Customer Service Operator As customer service operator I offer administrative, commercial and technical assistance for users who belong to several Italian water company: ABC Napoli, Gran Sasso Acqua SPA, Acqua Pubblica Sabina SPA, Consorzio Acquedottistico Marsicano, Acqualatina SPA.. Customers calling the hot-line need to receive explanations about invoicing, contracts, disservices, technical intervention, general information.
from 2012 to 2018 Developer and Manager of e-Commerce sites I used to work for the e-Commerce field both in commercial and in the technical sector. I am practical in using marketplaces such as eBay and Amazon and graphic design softwares like Illustrator or Photoshop. At time simply on line shops were by me developed by using WordPress platform.
09/2015 to 12/2015 Euroservice S.r.L (Naples Italy) - Phone Collection I was in charge of debt recovery for Unicredit Bank and Intesa San Paolo Bank, through debtor's telephone contacts, establishing with them repayment plans or suspension of payments.
summer 2014 and 2015 Hertz/Firefly Rental Car at Capodichino Airport (Naples Italy) I worked as a seasonal car rental agent (CRM). The working tasks consisted in vehicles check-in and check- out, upselling of car services, handling of damages and vehicle thefts, general office management. It was a dynamic context where problem solving was the key to succeed.
07/2011 to 12/2011 illycaffè S.p.A (Trieste Italy) - Hotline Operator I was in charge of sorting out inbound calls, implementing promotional sales campaigns, orders placing, logistic management, information about products.
02/2011 to 05/2011 Genertel S.p.A. (Trieste Italy) - Car Insurance Consultant As a telephone insurance consultant I was in charge of calculating auto insurance policies as well as the development and the estimation of household insurance policies.
12/2010 to 01/2011 Unieuro (Trieste Italy) – Funding Desk Employee My task consisted in the evaluation of the customers profile in order to understand if eligible to the loan. I was also in charge of addressing customers to the choice of the most appropriate tax rate.
09/2007 to 12/2007 Vodafone Sales Representative - Outbound Call Center (Naples Italy)
10/2006 to 06/2007 Europ Assistance S.p.A. (Milan Italy) - Roadside Assistance Operator My role consisted in answering to the emergency calls to send customers roadside assistance rather than planning for them alternatives ways to continue the journey, always according to each client’s contract.
Occasional Jobs - Fundraiser for non-profit organization ( Johanniter, Greenpeace, UNICEF).
- Music and drum teacher.
Abroad Experiences
06/2007 to 08/2007 Medium Term Volunteer in Cardiff (UK) I took part to the MTV exchange project supplied and financed by the Welsh Assembly Government through the youth organization UNA Exchange of Cardiff.
Aim of the project was involving international volunteers in the management of everyday activities, workshop organization, spare time coordination, accommodation arrangement as well as providing transportation to the workcamp facility.
09/2005 to 09/2006 European Voluntary Service in Hörstel (Germany) I participated to the EVS exchange project (European Volunteer Service) at Harkenberghauptschule of Hörstel as office assistant and collaborator in musical, sporting and technical activities.
Education and training
23/05/2020 EFSET English Certificate 75/100 (C2 Proficient)
2019 Enrolled in the music Conservatory of Benevento N. Sala 06/2016 “Customer Care in the Customer Service”, course offered by Orienta in Aversa
(Caserta)
12/2015 to 01/2016 Marketing and Communication Course offered by Manpower of Caserta (Italy).
01/2015 to 03/2015 Web Master and Graphic Course at the AVS Studio of Mariglianella (Neaples).
07/2010 Bachelor’s degree in Political Sciences (European Studies) released by the University L’Orientale in Naples.
15/05/2007 German certificate B.1 released by Goethe-Institut of Milan.
10/2006 Secretary Course with PC and English competences at Manpower of Milan.
2004 to 2005 Drum and Music Theory courses at music school UM of Rome.
16/06/2004 License of theory and sol-fa released by Conservatorio G.Martucci of Salerno Italy.
2001 to 2004 Università degli Studi di Napoli Parthenope, Faculty of Law, 13 examinations taken of 33 provided (not concluded).
2001 High school certificate as qualified mechanics technician released by the High School F.Giordani of Caserta (Italy).
Languages
Reading Italian (Mother tongue) - English (C1) - German (B1) – learning spanish Writing Italian (Mother tongue) - English (C1) - German (B1) – learning spanish Spoken interaction Italian (Mother tongue) - English (C1) - German (B1) – learning spanish Driving license
- A and B driving license
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