MICHAEL L. KELLY
Apt #A***
LasVegas, NV 89119
*********@*****.***
EXPERIENCE:
Specialty Collections Coordinator
Managed Small Balance Portfolio (under $2k.) Worked with corporate customers post show to resolve outstanding invoices and provided backup documentation and research where needed. Liaised with outside collection agency when delinquencies were not resolved in a timely manner. Handled all Bankruptcy and Write Off notices for team and was responsible for controlling risk codes in the customer master file. Achieved Accounts Receivable Specialist (ARS) certification from the Institute of Finance and Management (IOFM.)
2016-2017 – GES
Show Site Executive
Work with exhibitors at the show site assisting with orders and upselling where appropriate. Review invoices with exhibitors and collect all monies due before the show closes. Act as liaison between exhibitor and all other internal and external customers. Assist with any freight or billing issues and ensure GES maintains the highest levels of customer service.
2014-2016 – GES
Logistics Representative
Employed by GES National Call Center in the Logistics Department. Utilized calling campaigns, show manifests, and incoming calls to educate exhibitors on the benefits of using GES for all convention shipments. Worked on the Canadian Logistics team to assist exhibitors shipping to and from Canada. Assisted exhibitors with ordering items for their booths at show site and with completing any paperwork related to shipping, customs or show site orders. Also worked as a Pre-Show Coordinator for all ENK shows as well as MAGIC. Contacted VIP exhibitors and acted as concierge for all show needs. 2011-2014 – Blue Point Solutions
Marketing Representative
Contacted Senior Management at community banks and credit unions with assets under one billion dollars and explained how they could compete with larger banks utilizing Blue Point Solutions software for remote deposits and electronic storage. Set up webinars and on-site demonstrations between Blue Point engineers and the senior staff at credit unions nationwide. Assisted with training and supervision of 5 marketing representatives in department. Acted as liaison between marketing representatives in Las Vegas and Blue Point management in San Diego. 2006 – 2009 - Pawn Plus Management LLC Las Vegas NV 89119 Field Collections and Repossessions:
Worked with Collections Manager to locate customers with defaulted Auto Title Loans. Skip Traced as necessary. Contacted customer at residence or place of business and attempted to negotiate payment to bring the customer up to date on loan. If unable to arrange acceptable payments, would initiate repossession of vehicle and secure in company lot. Coordinated all repossessions with appropriate police departments. 2005 – 2006 - YellowPages.com Henderson, NV 89074
Internet Sales Representative:
Initiated contact with small to medium sized businesses across the country and ascertained their current advertisement needs. Presented benefits of advertising with Yellowpages.com online directory and worked with clients to design ads with maximum penetration for minimum costs. Negotiated size of advertisement and closed sale with client. Followed up after a few months to make sure customer is getting benefits promised and helped with upsale or changes to maximize impact of advertisement.
2001 – 2005 - Ford Motor Credit Corporation Henderson NV 89074 Team Lead Collections Department:
Managed team of 12 – 20 Collections Reps and one skip tracer responsible for contact with Ford Motor customers with automobile loans over 45 and less than 90 days past due. Set monthly budget and delinquency goals for each representative and reviewed all customer accounts to decide when to extend, repossess, rewrite, or write off loan. Set monthly calibration meetings with other teams to review calls and implement best practices. Assured compliance with FDCPA and Ford Motor Company regulations.
1993 – 2000 - K & N Distribution Renton, WA 98105
Costco Liaison:
Distributed all frozen and deli foods as well as fresh meats to 34 Costco stores in Northwest region of the United States. Worked directly with Senior Food Buyers as well as reorder buyers to make sure orders were delivered in just-in-time fashion. Served as main daily contact between K & N Distribution and Costco Corporation. Arranged emergency shipment of food products to stores on individual basis.
1986 – 1992 – Bank Of America
Trust Officer
Supervised team of 12 Trust Representatives in purchase and sale of market securities for city governments and retirement funds.
1981 – 1985 – USMC
EDUCATION
1985 – 1988 Griffen College Seattle, WA
Accounting Major