Vanessa Watson Blaydes

**** ***** ****

Manassas, VA 20111

703-***-**** (cellular)

adej5y@r.postjobfree.com (email)

Professional Skills

Work well with people on all levels, effective in oral and written communications, excellent leadership ability, goal oriented, flexible, highly motivated, able to motivate others, planning skills, always eager for challenge, ability to multitask, work well under pressure, self starter, team player, deal with sensitive information involving all levels of personnel.

27 years Customer Service, 21 years Purchasing, Service Dispatching, Contract Administration, Payroll Administration, Office Administration, 17 years Contract and Project Management, 7 years Training, 5 years Executive Assistant, 4 years Accounts Receivable, Accounts Payable

Computer Skills

Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft GP, VMS, Sage MasterBuilder, Oracle Siebel, Peoplesoft EmpowHR, Numara Footprints PPO Online Tracking System, National Finance Center Systems Suite, webTA Master Timekeeper, Smart Personnel Actions Management eSF52 Tool, Office of Personnel Management electronic Official Personnel File System, Fosson FAI business processing and case management system, SamPro business processing and case management system, AS400 business processing and case management system

Objective

Use my experience with project management, client facing, human resources to enhance relationships in a progressive active company

Professional Experience

Fidelity Mechanical Services, Inc. September 2013 through June 2020

Ashburn, VA

Contract Specialist

Respond to inbound calls from commercial customers requesting air conditioning and heating service, installation, and maintenance, schedule calls based on customer need, contract level, age of equipment

Implement and maintain customer relations, resolve difficult scheduling issues, create and update customer records in business processing and case management system

Manage contracts-enter equipment and tasks, invoice according to terms, purchase material, generate end of year contract cost reports, generate and send renewal letters, generate and update equipment records in Microsoft GP and in Microsoft Word, generate preventive maintenance calls based on contract schedule

Verify cost for accounts payable entry

Manage projects-order equipment and materials, create subcontractor agreements, invoice projects according to terms and progress billing, track project costs, report to Project Manager findings of project cost reports, generate and enter change orders

Generate purchase orders in Microsoft GP and send to vendors

Assist Service Coordinator in managing service and maintenance schedule and dispatching up to 19 technicians; managing accurate payroll collection and submitting to Payroll Coordinator; create and manage schedule for after-hours technicians

Create and enter inventory and tool purchases in Microsoft GP

Assist Billing Coordinator in completing time and material and quoted service billing-calculated labor and material charges based on most current rates and divisors, created invoice and posted in Microsoft GP

Create and maintain employee phone lists

Manage new, replacement and errors in uniform orders

Assist Technology Department in various projects; create filter ordering procedures, identify and reduce duplicate information in Microsoft GP

Assist Parts Coordinator in requesting parts quotations, generating proposals, sending to customers and ordering parts once proposal is accepted

Generate and enter inventory part numbers in Microsoft GP

Generate written procedures for training

Enter new customer and locations for two service departments after verifying credit applications and credit reports

Dominion Mechanical Contractors, Inc. February 2009 through July 2013

Springfield, VA

Service Operations Coordinator

Responded to inbound calls from commercial customers requesting air conditioning, heating and plumbing service, installation, and maintenance, scheduled calls based on customer need, contract level, age of equipment

Implemented and maintained customer relations, resolved difficult scheduling issues, created and updated customer records in business processing and case management system

Managed contracts-invoiced according to terms, purchased material, generated end of year contract cost reports and increased contract value based on contract cost in business processing and case management system

Verified cost codes for accounts payable entry

Managed projects-ordered equipment and materials, scheduled work with customer, invoiced for all projects according to terms and progress billing, tracked project costs, reported to service manager and operations manager findings of project cost reports

Generated purchase orders

Managed service and maintenance schedule and dispatched up to 19 technicians

Completed accurate payroll collection and submitted to payroll

Created and entered truck stock and tool purchases into Excel spreadsheets

Completed time and material and quoted service billing-calculated labor and material charges based on most current rates and divisors, created invoice and posted in business processing and case management system

Created and managed schedule for after hours technicians

Created and maintained employee phone lists

Maintained driver information on an online global positioning system

Accenture HR Services, Inc. January 2008 through January 2009

Reston, VA

Peopleline Customer Service Representative for Human Resources and Payroll for 60,000 Employees in 450 Airports and at Headquarters

Initial point of contact for high volume of inbound calls and emails from federal agency customers

Resolved the problem using own knowledge, case management systems, company procedures, usually on the first call

Recorded and tracked issues via Siebel case management tool, changed personnel data in appropriate system as necessary

Maintained process, policy and regulatory knowledge to assist callers and avoid escalation

Prioritized and oversaw activities of others to meet deadlines and quality standards

Coached inexperienced team members and provided first level advice on procedures/work methods

Sought advice and escalated issues when faced with tasks/problems outside normal scope of job

Identified, assessed and resolved complex issues/problems

Supported and sustained a positive work environment to foster team performance

Applied procedures to ensure accuracy of output and adopted continuous improvement approach, focusing on Operational Excellence

Produced daily productivity reports and analytics covering Productive Hour and Paid Hour Productivity, Staffing, Month-to-date Utilization

Assisted other teams making outbound courtesy calls to customers to acknowledge documents received, certification of benefits documents for separated employees, organized paperwork submitted for newly hired employees for downloading into electronic Official Personnel Files

Trained to activate new employees in processing software, enrolled, made changes and cancelled actions in processing software, entering payroll changes into EmpowHR processing system

Maintained quality monitoring score of 97.5% out of possible 100% since monitoring began

Received two monetary performance awards for assisting other teams in performance of their duties

Princeton Information October 2007 to January 2008

McLean, VA

Accounts Receivable/Billing Tech

(Temp to Perm for Chugach Alaska Corporation)

Completed billing for government contracts on a monthly and as completed basis for Delivery/Task Orders and government purchase cards

Created and posted invoices using business processing and case management system and Excel spreadsheets

Verified cost codes for payroll entry

Conducted accounts receivable research and informed corporate office of findings

Vernon Heating & Air Conditioning, Inc. August 1996 to September 2007

Chantilly, VA

Administrative Coordinator

Responded to high volume of inbound calls from residential and commercial customers requesting air conditioning and heating service, installation, and maintenance, scheduled calls based on customer need, contract level, age of equipment

Implemented and maintained customer relations, resolved difficult scheduling issues, created and updated customer records in business processing and case management system

Managed contracts-invoiced according to terms, purchased material, generated end of year contract cost reports and increased contract value based on contract cost in business processing and case management system

Created and maintained spreadsheet for collections based on reports generated for past due invoices, initiated calls to customers for past due invoices, researched and answered customer inquiries regarding invoices, made decisions for reducing invoice amounts based on errors and customer requests

Recorded payments for accounts receivable in both spreadsheet and Fosson and SamPro software systems

Managed projects-researched equipment and parts cost and availability, invoiced for all projects according to terms and tracked project costs, reported to vice president and owner findings of project cost reports

Generated purchase orders and inputted into business processing and case management system

Managed service and maintenance schedule and dispatched up to 17 technicians

Completed accurate payroll entry in business processing and case management system

Entered material records to remove from and/or add to truck and warehouse inventory

Provided administrative support for Vice President of Commercial Services

Completed daily service billing-entered work performed, relieved inventory and billed for services provided

Trained and provided support for receptionist, trained employees with Fosson and SamPro systems on creation and maintenance of customer records, contract entry and billing, payroll, project entry, billing and costing, service billing, purchasing, dispatching, accounts receivable and payable posting

Created and managed schedule for after hours dispatching for both technicians and dispatchers

Provided after hours support-returned emergency calls received from answering service and scheduled calls based on age of equipment, contract guidelines, time constraints and customer need

Upon inception of SamPro business processing and case management system, created templates for job costing and customer and inventory records

Completed accounts payable data entry, provided support to controller to authorize payables based on vendor relationship and invoice aging

Created and maintained employee phone lists, maintained company vehicle files, registrations and county stickers

Distributed company phones and updated online phone information through phone service provider website, reconfigured phone plan to conserve costs and increase productivity

The Supply Cabinet April 1995 to August 1996

Manassas, VA

Sales Representative

Acquired new business via telemarketing techniques

Managed customer relations

Received and entered orders into business processing and case management system

Researched product information, cost and availability for customers

Created monthly individual customer contracts and order forms

Created monthly sales specials

Olan Mills Portrait Studio November 1993 to January 1994

Manassas, VA

Appointment Secretary

Scheduled appointments for photo sittings

Contacted customers for verification of appointments

Received inbound phone calls

Trained new employees

Ordered needed supplies

Education/Training

Society for Human Resource Management February 2008

HR in the Federal Sector Certification

Strayer College September 1991 - March 1992

Manassas, VA

Computer Information Systems Certification

Security Clearance

Public Trust

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