Management

KAYLA KASTNER

*** *** ***** ***** **** #*** West Orange NJ 07052

732-***-**** ***************@*****.***

PROFESSIONAL PROFILE

High-energy client-oriented individual with superior organization, communication, and problem-solving skills. A positive team player with an excellent work ethic. Able to multi-task in a fast-paced environment.

EDUCATION

B.A. Montclair State University, Montclair, NJ May, 2015 Psychology Major; Musical Theater & Theater Studies Minors Graduated Cum Laude

EXPERIENCE

Restaurant Assistant General Manager

Nordstrom LLC, New York City, New York September-June 2020

• Hired, trained and coached 40+ staff members on customer service skills, food & beverage knowledge, and health and safety standards for the October 2019 Store grand opening.

• Created weekly schedules for staff members

• Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of satisfaction.

• Appraised staff performance and provided constructive feedback to improve overall productivity

• Monitored the dining room and made seating changes as necessary, and addressed any customer concerns or wishes appropriately

• Worked one on one with the event coordinator for any events involving our restaurant

International Account Manager and Coordinator June - August 2019 Inventel Products LLC, Rockaway NJ

• Supported international clients, providing complete product information and material to assist them in achieving their sales goals

• Established relationships based on mutual goals and trust

• Worked on variety of projects for CEO

KaySocial

Metuchen, NJ May 2018 – June 2019

• Identified and developed new accounts through cold calls and referrals

• Established social media presence for small business and individual clients

• Developed content for Facebook, Instagram and other platforms

• Assisted clients in increasing brand recognition

• Identified sites and events that would expand brand awareness International Sales Coordinator October 2015- May 2018 OnTel Products Corporation, Fairfield, NJ

• Managed customer needs for twenty international clients from initial contact to after-sales support

• Coordinated the sales team, managed schedules, and disseminated product information to international accounts

• Fulfilled international distributor's requirements, e.g. product samples, media statistics

• Coordinated packaging and carton marking details to assure efficient operation from initial order to final delivery of product

• Processed international orders and communicated logistical information to customers

Sales Intern January - October 2015

OnTel Products Corporation, Fairfield, NJ

• Assisted with sales and product development projects

• Fulfilled product sample requests for current and new accounts

• Assisted the Vice President of International Sales, with special projects Skills and Interests

• Social media management

• Microsoft Office Suite

• Volunteerism: Habitat for Humanity, Red Cross

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