PERSONAL INFORMATION

Mollin Nyasha Kanguru

Al Muwaiji, Al Ain, United Arab Emirates

+971*********

adej43@r.postjobfree.com

Date of Birth : 03 Jan 1995

Marital Status : Single

Nationality : Zimbabwean

Known Languages

: English and Shona

CAREER OBJECTIVE

Customer service expert seeking an opportunity to use my champion customer service skills and experience to improve customer satisfaction.

EDUCATION Centenary High School

GSCE ADVANCED LEVEL Pass

Centenary High School 2012

GSCE Ordinary Level

Pass

2010

EXPERIENCE Radiance Cafe, Radiance LLC Al Ain April 2018-April 29 2020

Cafe Attendant/Barista

. Serving Welcome beverages and towels to clients

.Taking and serving orders to clients

.Making Fresh juices,Cold and hot coffee beverages

.Keeping a periodic balance sheet of sales and number of transactions

.Entering the client orders in the system and making sure the order is billed

together with other transactions

.Restocking grab and go items

.Resolving customer complaints and queries

.Maintaining a clean & safe working environment

.Arrange for order, delivery and transfer & grab and go items between the

Centers

.Arranging for the maintenance of espresso machine and other equipments.

.Assisting clients inside the centre and making sure they are comfortable.

Fresh Healthy Cafe, Bawadi Mall, Al Ain May 2016 – March 2018

Cashier/Service Crew

. Keeping a periodic balance sheets of amounts and numbers of transactions..

.Counting money in cash drawers at the beginning of shifts to ensure that

amounts are correct and that there is adequate change.

.Issuing trading stamps, and redeeming food stamps and coupons.

. Resolving customer complaints.

.Making beverages, coffees, juices, ice-creams and smoothies

.Providing excellent customer service to guests

. Checking dishes and kitchenware for cleanliness and presentation

. Arranging table settings and maintain a tidy dining area

. Delivering checks and collecting bill payments

. Carrying dirty plates, glasses and silverware to kitchen for cleaning . .Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties) .

.Following all relevant health department regulations

Edgars Stores Zimbabwe Sep 2015 - Mar 2016

Sales Assistant

.Greeting customers who enter the shop.

.Be involved in stock control and management.

. Assisting shoppers to find the goods and products they are looking for.

. Being responsible for processing cash and card payments.

. Stocking shelves with merchandise

. Answering queries from customers.

. Reporting discrepancies and problems to the supervisor.

. Giving advice and guidance on product selection to customers.

. Balancing cash registers with receipts.

. Dealing with customer refunds.

. Keeping the store tidy and clean, this includes hovering and mopping.

. Responsible dealing with customer complaints.

. Working within established guidelines, particularly with brands.

. Attaching price tags to merchandise on the shop floor.

Chicken Inn Zimbabwe Sep 2014 - Jul 2015

Cashier/Service Crew

.Greeting and welcoming customers . .Operating a cash register.

. Taking and inputting orders from customers into the system . Discounting purchases by redeeming coupons.

. Collecting payments from customers and issuing change to customers

. Balancing cash drawer by counting cash at beginning and end of work shift.

. Providing pricing information to the customers

. Replenishing grab and go items

. Maintaining safe and clean working environment and contributing to team work by good cooperation with the rest of the crew. . Upselling food products and items .

TECHNICAL SKILLS POS

Microsoft Outlook,PowerPoint, Publisher

INDUSTRIAL EXPOSURE

Food Safety Training

INTERESTS

Customer services Food and Beverage

PERSONAL STRENGTHS

Great team player,adaptive and engaging

REFERENCE Mary Orence - "Fresh Healthy Cafe "

Human Resources

+971********

Joie Dionisio Buyco-“Radiance Beauty Center" Manager - +971********

Naison Machingauta - "Edgars Zimbabwe " Line Manager

adej43@r.postjobfree.com +263*********

Blessing Nyanhongo - "Chicken Inn Zimbabwe" Manager

adej43@r.postjobfree.com

+263*********

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