Assistant Data
Resume:
CURRICULUM VITAE
OF
MR CHRISTOPHER GOVENDER
CHRISTOPHER GOVENDER
RESEARCHER & ACADEMIC
SUMMARY
I am an innovative, profit-oriented Social Researcher with demonstrated success in increasing revenues and success rates in the fields of research, development, health and procurement in large diverse organisations. Moreover, I am adept at analysing big data, conducting research, compiling reports, presenting findings to clients and data quality assurance. I am an exemplary change agent with the ability to analyse issues, devise continuous process improvements and incorporate business process initiatives to increase efficiency, streamline operations and decrease aggregate expenses with limited resources. I try to consistently identify and accelerate strategic measures to strengthen performance and improve the odds of project success. I also aim to forge long-lasting client and business partner relationships to mutually benefit all parties.
AREAS OF EXPERTISE
KEY SKILLS ASSESSMENT
Statistical Analyses – Experienced in conducting descriptive and inferential statistical analyses, multiple linear regressions, Pearson Product Moment Correlations, t-tests, ANOVA and benchmarking for various industries.
Thematic Content Analyses – Able to identify core themes, develop a narrative and describe the existential experience of human phenomena.
Data Collection – Adept in obtaining data through various methods such as surveys, questionnaires, in depth interviews and focus groups.
Monitoring & Evaluation – Skilled in applying knowledge to monitor and evaluate programmes and projects such as customer experiences (i.e. client satisfaction and complaints), social scientific research and employee wellness programmes.
Ad Hoc Research – Capable of conducting research as per given requirements with short turnaround times such as monthly, quarterly, biannual, annual and all time reviews of projects as well as case studies and problem drill downs.
Leadership – Previously managed, motivated, coached and mentored fellow staff members.
H.I.V. Counselling – Pre-test counselling, post-test counselling and adherence counselling.
Quantitative Research Report Compilation
Advanced Microsoft
Office
Qualitative Research Client Presentations Microsoft Power BI
Mixed-Method Methodologies Survey
Management
SPSS & JASP
P
PROFESSIONAL EXPERIENCE
September 2015 – January 2019
ICAS: Information Analyst
Write monthly, quarterly, biannual and annual engagement reports.
Conduct quantitative and qualitative analyses on client service utilisation.
Provide recommendations to lower risk, increase job satisfaction, improve engagement and reduce turnover.
Write staff satisfaction survey reports using primary and secondary qualitative and quantitative methods.
Attend client meetings and conduct feedback presentations March 2014 – April 2014
The Consumer Psychology Lab (CC): Qualitative Research Assistant Desk research and fieldwork of other research methodologies such as telephonic or face to face interviews, observations, etc.; data analysis; preparation of research proposals, recruitment and discussion guides and preparation of reports; project management of the research process, including supplier management sourcing, securing subcontractors and client liaison; administrative duties i.e. management of research logistics – booking venues, liaising with suppliers, etc.
July 2013 – February 2014
Business Enterprises at University of Pretoria (Pty) Ltd. (BE at UP): Assistant: Contract Research and Consulting
Assist in preparation of proposals, client liaison; monthly progress reports; contract administration; tender administration; attendance of briefings. January 2013 - May 2013
Witkoppen Health and Welfare Centre: Professional Counsellor; Line Manager
(Counselling Dept.)
Responsible for the management of adherence, trauma, individual and group counselling; staff management; moderation of support and focus groups; moderation of in-depth interviews; client liaison; data collection and administration. January 2012-December 2012
University of Johannesburg: Research & Teaching Assistant Assist in desktop research; quantitative data capturing & analysis; marking of test papers; tutoring and administration.
June 2010- January 2013
South African Depression and Anxiety Group (SADAG): Emergency Counsellor Telephonic Counselling and Administration.
2012 - Present
Headway Clinic: Volunteer Counsellor
Assist in the counselling, rehabilitation and administration associated with the care for individuals living with traumatic brain injuries.
EDUCATION
2007 – Matriculation (Sir John Adamson High School)
2011 – BA Psychology Degree (University of Johannesburg)
2012 – BA Psychology Honours Degree (University of Johannesburg)
2020 – MA Research Psychology (University of Johannesburg) REFERENCES
Andrew Davies: ICAS Managing Director
Jonathan Roper: Chief Information Officer,
Business Development
OTHER
ACCOMPLISHMENTS
Compiled reports for some of
the biggest conglomerates in
the country.
Brought expertise and
innovation to the BI
department at ICAS.
Performed Desktop Research
to enhance the consumer
emotional journey for Lexus.
Won tenders within a
competitive environment.
Helped lower viral loads to
undetectable levels of People
Living with H.I.V.
Received Special Merit
Bursary at the University of
Johannesburg.
Numerous achievement
awards during my schooling
career.
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