Marketing Manager Customer Service
Resume:
PERSONAL INFORMATION
Name
Surname
ID
Sex
Race
Citizenship
Current Address
Contact number
Criminal Record
Marital Status `
Home language
Disabilities
Driver’s License
: Mabale Tselane Felicia
: Monareng
: Female
: African
: South African
: 10037 grassland Bloemfontein 9301
: adej0s@r.postjobfree.com
: None
: Single
: South Sotho
: None
: Yes
EDUCATION AND WORK
Subjects passed LLB at UFS (study record available upon request)
2008
Introduction to legal science
Law of persons
Legal English
Roman law
Legal practise
criminal law
2009
Labour law
Law of evidence
Law of succession and administration
Family law
Legal practice
2010
Labour law
Tax law
Law of business enterprise
Legal history
Legal practise
Legal pluralism
Criminal law
Criminal procedure
2011
Instruments of payment and immaterial property law
Legal practice
Criminal law
PRACTICAL EXPERIENCES
2010/2011
-Blackboard computer programme experience
-Work at the UFS law clinic Drafting legal documents and consulting with clients as part of my 4th year legal studies programme
-Law jaw facilitator at UFS
-Law jaw Facilitator/Tutor for first year law students (UFS)
-Clerk in court during Moot court
2011/2012
-Mentorship program under Dr. Cossie at Chore Time Brock- an international company in trade and supply focusing on agriculture, technology and engineering.
-Practical at the UFS law clinic as part of my 4th Legal Practice Module
2012-
Artistic Development coordinator at PACOFS – August 2012 till present
-Acting PA/ Secretary to the Artistic Director 01 Feb 2017- 30 June 2017
Duties and Responsibilities at PACOFS
Artistic development and planning for the annual program
Outreach programs in arts and culture and events organising and coordination
plan community events and marketing of such events to ensure attendance and participation
compile quarterly reports, Annual Performance Plans and meet all the KPI
Do the entire development department budget and managing of funds the department to ensure that expenditure falls within the prescribed laws.
coordinate development events and market both the institution/ brand as well as the products/shows the institution presents
Design mentorship programs and workshops for youths in the arts and all the communities.
liaise with various departments for support and partnerships
General office admin (filling, telecommunications etc.)
Plan, facilitate, organize and attending of youth development programs within and outside the arts
Coordinate PACOFS projects
Compiling of database of local artists and audiences/ clients
Compile marketing and audience development plans
PERSONAL SKILLS
Mother tongue(s)
SOUTH SESOTHO & ENGLISH
Levels: A1/A2- basic user; B1/B2- independent user; C1/C2 – proficient user
UNDERSTANDING (LISTEN &READ)
WRITING
SPEAKING
ENGLISH
C2
C2
C2
AFRIKAANS
B2
B1
B1
SESOTHO
C1
C1
C1
COMMUNICATION SKILLS
Good communication skills gained through my experience as an audience and development coordinator at PACOFS by means of monitoring audiences and providing information in a friendly and professional manner to both artists and communities of different backgrounds, dealing with colleagues and audiences complaints in a professional manner as well as sending, receiving and answering all emails and phone calls professionally.
Good communication skills gained through my experience working at the UFS law clinic as part of my practical’s during my studies.
Communication skills also gained when I acted as PA to the Artistic Director at PACOFS were I had to deal with difficult clients and also had to communicate on behalf of the AD in his absence.
Mass communication as host of formal and informal events in the intuition such as master of ceremonies at events, host of the artists’ indaba, doing announcements and introductions at functions hosted by our institution.
ORGANISATIONAL & MANAGERIAL SKILLS
Basic accounting and booking keeping by handling all general administration from contracts, MOU, artist payments and budgets for the PACOFS development department for its annual programme.
The ability to treat information confidentially and not voluntarily giving out sensitive information. But at the same time being able to expose the institution to different potential clientele.
Good time management skills gained through my experience as project manager for a flagship programme of keeping deadlines, delegating, coordinating events, making and managing schedules as well as team work.
Good people management skills earned through my liaising with different departments and entities to collaborate into doing events together and signing partnerships.
DIGITAL COMPETENCE
SELF -ASSESSMENT
Information processing
communication
Content creation
safety
Problem solving
Independent user
Independent user
Basic user
Independent user
Basic user
Levels: basic user – independent user- proficient user
Knowledge of Microsoft word, Excel, Microsoft PowerPoint
TRANSFERRABLE SKILLS
Customer service
Money handling
Problem solving
Teamwork
Planning/ organising
Reasoning and creativity
Staff management
leadership
PERSONAL SKILLS
working under pressure
trustworthy
self- motivated
honest and reliable
fast learner
professional
loyal
reliable
Driving licence
Code B
REFERENCE
(TESTIMONIAL AVAILBLE UPON REQUEST)
Mr Jerry Mofokeng wa Makhetha
: 084-***-**** (International Actor)
Mr Thabo Mohlakoana
: 072-***-**** (HR practitioner PACOFS)
Ms Maseeta Makgabane
: 079******* (Marketing Manager PACOFS)
Contact this candidate