Desktop Support Network

EDUCATION & CERTIFICATIONS

Cisco Networking and Routing - North Lake College, Irving, TX

Microsoft Azure 900 Certified

PROFESSSIONAL SUMMARY

Cisco networking course is one of the most popular branches in networking offered in the world. A network technician has the responsibility of installing, configuring, and even testing the networks installed in the firm.

IT proficiency windows NT, XP, ME 2000, Microsoft Office (Word, Excel, Publisher, PowerPoint).

Describe different WAN technologies and their benefits

Configure and troubleshoot PPP.

Configure PPPoE, GRE, and single-homed eBGP.

Configure and troubleshoot extended IPv4 and IPv6 ACLs.

Describe QoS operation.

Describe evolving networks including cloud, virtualization, SDN, and the Internet of Things

Troubleshoot end-to-end connectivity in a small to medium sized business network, using a systematic approach.

Cisco Switches – 3500, 3750 series.

Cisco Internetwork Operating System (IOS)

OSI and TCP/IP models, TCP and UDP protocols

Configure, verify, and troubleshoot IPv4 addressing and subnetting

IPv4 address types Unicast, Broadcast, Multicast

IPv6 addressing scheme in LAN/WAN environment

Configuration of IPv6 addressing,

Configuration and troubleshooting of VLANs

Configuration and troubleshooting of Interswitch connectivity

DHCP SPOOFING, VLAN PRUNNING, TAGGING, Ping and traceroute

PROFESSIONAL EXPERIENCE

TECHMAHINDRA AMERICAS INC. MAR 2019 – NOW

Technical Infrastructure Management ENGINEER

Monitored and maintained performance of network

Staging and configuration of network based on customer requirements

Performing physical implementation of network environments

Troubleshooting and problem resolution independently or as part of a team

Deployment configuration and management of all network infrastructure on the data center

Interviewing, Training, and TIM Agents

Analysing ticket/report data to identify day-to-day key trends

MS Office 2013,2016

Windows Server 2008/2012 R2 Std

Windows 7/8/10

LAN, WAN, WLAN, Wireless

Intranet, VPN, VLAN, CISCO Switch basic configuration

Routing Protocols (OSPF, EIGRP, RIP, BGP)

IP Telephony

IP Sub netting

OSI, VLAN, IP sub netting

Day to day network troubleshooting

CPU, Motherboard, BIOS

Laptop hardware and software

FUJITSU AMERICA - RICHARDSON, TX APR 2016 - MAR 2019

DESKTOP SUPPORT TECHNICIAN

Optimize update scripts on SCCM

Maintain a Windows-based PC network and support upwards of 5000 call center users

Handle both physical and software aspects of workstations

Provide both user and front line help desk support

Support of user base on internal and 3rd party applications such as MS Office

Monitor ticketing system and all inbound ticket queues

Responds to telephone calls, email and personnel requests for technical support

Documents, tracks and monitors the problem to ensure a timely resolution

Participate in on-call/after-hours rotation

Assist the Server and Network teams with hands-on needs for the local infrastructure

Troubleshoot network devices, printers, and business specific applications

Maintain technology proficiency standards as required for the systems to be supported

Assisted end users with network concerns

IP/Subnet configuration with Static or DHCP assigned IP address

Worked on Patch management for acquiring, testing, and installing multiple patches

Performed diagnostics and advanced system troubleshooting

First-level help desk technical support and troubleshooting on IT network.

Installation, configuration and administration of Cisco IT infrastructures – Cisco switches, routers, firewalls and network protocols.

Provided Tier1 technical support; assisted users facing network problems. Performed advanced troubleshooting, diagnostics and provided tier/level-1 solutions to network failures.

Worked in coordination with team members to decrease key IT problems and complete assigned projects.

HAPPY WAY LLC – LAWRENCEVILLE, GA JAN 2015 – APR 2016

DESKTOP SUPPORT

Deploy updates to client Equipment via Decisions and SCCM

Optimize update scripts on SCCM

Build and ship POS Servers

Work with management at stores to setup installation dates

Manage and Deploy staff to stores for equipment installation

Troubleshoot system failures

Manage store networks via Infoblox

OPERATING SYSTEMS

Microsoft XP, Vista, 7, 10, Server 2003, Server 2008, Server 2012

SPECIFIC SOFTWARE

SCCM, Active Directory, Connect Wise, Help Desk, Patch Management

SUPPORT TOOLS

Remote Desktop, Team Viewer, LogMeIn

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