Tracy Lalonde

Oakville, Ontario

Phone: 289-***-****

adeiy7@r.postjobfree.com

OBJECTIVE:

I am looking for a permanent opportunity that enables me to utilize my years of customer service, sales and IT experience. I am professional, reliable and have excellent communication skills. PROFESSIONAL EXPERIENCE:

Oakville Golf Club Oakville, Ontario

Sales & Customer Service Apr 2018 to present

News Marketing Canada Oakville, Ontario

Merchandising Coordinator Nov 2013 to Aug 2016

KM Innovations Oakville, Ontario

Project Coordinator Feb 2013 to Oct 2013

National Credit Recovery Mississauga, Ontario

Customer Service/Collections - Contract Aug 2012 to Feb 2013 Sun Media Burlington, Ontario

Customer Service/Sales Representative Jan 2012 to Mar 2012 MarketLinc Markham, Ontario

Remote Sales Agent - Contract May 2011 to Aug 2011 ICOM Toronto, Ontario

Client Services Representative - Contract Sept 2008 to Feb 2009 Nestle Enterprises Limited Toronto, Ontario

Systems Analyst/Project Leader/Database Administrator 7 Years Worked as a consultant/project leader for the Information Technology Department. Projects included Laura Secord Point of Sale System, Nestle Food Service System, Nestle Logistics Systems, Nestle Data Warehousing Project, Finance System and Sales Reporting. Responsibilities included project management, supervising team members, business analysis, requirements gathering, database design, program specifications, programming, documentation, user manuals, system testing and implementation. Projects would also include streamlining business processes, researching and presenting system alternatives.

The Griffith Laboratories Ltd Scarborough, Ontario Programmer/Analyst 7 Years

Responsibilities included programming, systems analysis, documentation of requirements, user manuals and system manuals. Responsible for implementation, training, application support and help desk response.

EDUCATION:

Control Data Institute Toronto, Ontario

Computer Programming Certificate

Assembler, COBOL, RPG, Basic, FORTRAN, System Analysis The University Of Western Ontario London, Ontario

Bachelor of Arts

Math, economics, business administration, computer science Sir John A. Macdonald Collegiate Institute Scarborough, Ontario Secondary School Honor Graduation Diploma

Advanced Arts and Science

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