Sales Representative Customer Service
Resume:
GEMELO ROBLE CASTRO
*st Zayed Road Khalidya St., Abu Dhabi U.A.E.
Email Address: ******@*****.***
CAREER OBJECTIVE:
To obtain a position with a strong, analytical thinking in a reputable company where I can fully utilize my knowledge, skills & professional experience as an Office Administrator, Inventory Coordinator and Data Entry Executive; in contribution towards fulfilling the company’s growth objectives in order to fully develop my career and excel in the related field.
PROFILE SUMMARY:
Excellent customer and client relations, interpersonal and communication skills.
Able to manage current market situations and introducing innovative ideas.
Strong experience in data entry and administration.
Able to handle multiple works at a time.
Excellent in computer technology
Good in English communication.
EMPLOYMENT HISTORY
Company: Etihad Airport Services Catering
Position: Admin and Data Entry Clerk
Department: Warehouse and Logistic
Date: 2013- June 2020
Location: Abu Dhabi, UAE
Responsibilities:
Prepare and complete orders for delivery or pickup according to schedule.
Receive and process warehouse stock products.
Perform inventory controls and keep quality standards high for audits.
Collect and send invoices to appropriate department.
Prepare and submit contractor timesheets.
Prepare monthly drilling expenditures.
Track and organize visitors/contractors (let them know the pre-requisite) before coming to site, keep track of them when in the field
Maintains database by entering new and updated customer and account information.
Prepares source data for computer entry by compiling and sorting information.
Maintains data entry requirements by following data program techniques and procedures.
Secures information by completing data base backups.
Maintains operations by following policies and procedures and reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Company: Abu Dhabi Airport Company
Position: F&B Staff
Department: Catering
Date: 2010-2013
Location: Abu Dhabi, UAE
Responsibilities:
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Inform customers about the day’s specials
Offer menu recommendations upon request
Communicate order details to the Kitchen Staff
Serve food and drink orders
Follow all relevant health department regulations
Provide excellent customer service to guests
Company: Abu Dhabi National Hotel
Position: Waiter/Service Staff
Department: F&B
Date: 2009-2010
Location: Abu Dhabi, UAE
Responsibilities:
Warmly acknowledge and greet all types of guest to assure and make them more comfortable for their stay.
Maintain and applying highest hygienic practices at all times within the area of responsibility.
Assisting the guest in all of their needs assuring that the service rendered are well practiced and observed according to the highest standard.
Informing the guest facilities available at the lounge to let them feel relaxed and enjoy their stay as valued guest.
Doing a quick round of spot checking to ensure that all necessary toiletries, condiments and basic supplies are sufficient enough to cater each and every guest.
Detailed and correct setting of table napkins, silver & china wares.
Correct and ethical way of food & beverages serving skills adhered at all times.
Quick mini inventory of all materials and supplies at the lodge prior to closing shift.
Company: Americana Foods Inc.
Position: Cashier/Team Member
Date: 2007-2008
Location: Abu Dhabi, UAE
Responsibilities:
Active team member, suggesting ways and means on how to solve traffic and work load in order to have a through, safe and quick operation.
Highest level cleanliness and hygiene are always adhered in all areas of responsibilities.
Assisting Customer orders prior to approaching the counter.
Task to handle kid parties, enthusiastically host events with proper planning and full of fresh ideas to let the kids stay a very memorable one.
Company: Red Ribbon
Position: Cashier
Date: 2005-2007
Location: Cebu, Philippines
Responsibilities:
Warmly and courteously greets all the customers.
Strict adherence of the health standards and procedures of the company.
Doing actual area marketing within the vicinity of the commercial mall where our branch is located.
Daily, Weekly & Monthly inventory taking of all the products at the store and shelves.
Checking the validity and life span of every product sold.
Careful checking of all products received prior to stocking and display.
Assuring the stores humidity and temperature meets the standard set by the city health government agencies.
Leaf letting and branding activities are also done twice a month to areas of responsibility.
Company: Dynasty Tourist Hotel
Position: Receptionist
Date: 2003-2005
Location: Cebu Philippines
Responsibilities:
Acknowledge and greet to each and every customer of the hotel.
Handling guest questions and concerns professionally and courteously assuring that the subject raised are properly channeled with a positive reply.
Providing accurate, appropriate and immediate responses to all requests by guest ensuring complete guest satisfaction.
Maintain positive attitude and contribute toward a quality work environment.
Checking the validity and proof of all discount coupons and tickets submitted by the availing customers.
Giving correct and practical suggestions to all customers who needed help as to where to and what to enjoy during their stay at the metropolitan.
Company: Alphas Southern Trading
Position: Sales Representative
Date: June 2002
Location: Philippines
Responsibilities:
Identifying and resolving client concerns.
Producing and preparation of weekly and monthly sales reports.
Develop and maintain sales materials and current product knowledge.
Initializing and preparation of all paper works to activate and maintain customer details.
Developing and implementing techniques on how to make speed service to cope up with the sale targets & activities.
Company: ELAC Inc.
Position: Office Clerk
Date: 2001-2002
Location: Cebu, Philippines
Responsibilities:
Operating the switch board telephone system, courteously answering calls and connecting the lines to the concerned.
Encoding and processing of data.
Operating all the manual and electrical office machines that requires skills and knowledge in performing accurately.
Proper filing and handling of all types of office documents.
EDUCATION AND TRAINING
CSCST-College of Industrial Technology (2001-2002)
Concentration in Computer Technology
Excellent Service Workshop
Fire Warden
Customer Service Energizer
COMPUTER SKILLS:
Windows Servers, Google apps, Microsoft Office (word and excel), Adobe Photoshop, Power point.
LANGUAGES:
English, Tagalog
PERSONAL INFORMATION
Place of birth : Danao, Cebu City Philippines
Civil Status : Single
Nationality : Filipino
Height : 5’6”
Passport no. : EC7475775
Visa Status : Transferrable under EASC- Etihad Airport Services Catering
I hereby certify that all above statement are true and correct.
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