Joy Anne D. Perez

*** ******** ********* ******, ****., Labangon, Cebu City

091********, adeiuc@r.postjobfree.com

EMPLOYMENT HISTORY

Customer Service Representative at Teleperformance Cebu IT Park, Philippines

Oct 2019 to April 2020

Industry Travel Website Technology / Expedia.Com / Orbitz.Com / Cheaptickets.Com

Specialization Travel/Hotels/Car Rentals/Flights/Packages/Activities

A GDS Expert Agent in Amadeus Software.

Respond to telephone inquiries about travel products. Assisting customers in booking, canceling and changing their new and existing booking.

Strive for quick complaint resolution; ability to resolve problems on the first call and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Administrative Assistant F&B Office at Frenchman's Creek Beach and Country Club Florida, United States

Oct 2018 – May 2019

Industry Food & Beverage / Catering / Restaurant

Specialization Office Job/ Food/Beverage/Restaurant Service

Assigned as one of the admin assistant in Food and Beverage Department handling paper works and home food deliveries for 5 restaurant outlets.

I helped mostly in designing posters for restaurant events, menus, marketing the events for specific celebrations like Holiday Season, Thanksgiving, Weddings, Charity Events and Halloween Party.

Also helping in the reservation department accepting phone calls to reserved tables for fine dining service and specific events.

Receptionist in the morning welcoming members and guests for breakfast and lunch. Hostess at night for our Fine Dining Service.

Head Waitress at Quaker Ridge Golf Club New York, United States

May 2018 – Oct 2018

Industry Food & Beverage / Catering / Restaurant

Specialization Food/Beverage/Restaurant Service

Supervising the country club’s pool snack bar. Assigned as opening and closing server/supervisor.

Greets customers and takes food orders; provides information about menus

Prepares salad bar station, seat people, served cocktail drinks, beers and wine. Cleans and stocks work area.

Ensures proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of products.

Head Waitress at Frenchman's Creek Beach and Country Club Florida, United States

Oct 2017 – May 2018

Industry Food & Beverage / Catering / Restaurant

Specialization Food/Beverage/Restaurant Service

I was assigned in Sports Bar Restaurant. Long hours since this restaurant close last.

Serves alcoholic drinks to members and guests.

Preparing and mixing a range of sophisticated drinks. Taking food and drink orders, preparing garnishes, cleaning bar areas, cleaning tables, picking up glasses and resetting the whole restaurant with team of hardworking people.

Head Waitress at Nemacolin Woodland Resorts Pennsylvania, United States

May 2017 –Oct 2017

Industry Food & Beverage / Catering / Restaurant

Specialization Food/Beverage/Restaurant Service

Assigned at Caddy Shack Restaurant one of the best casual restaurant in the resort. It's an American food menu.

I had my own section taking orders, answers questions about the menu and food, sells the restaurant's food and drinks, takes payment, communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning.

Assistant Head Waitress at Frenchman's Creek Beach and Country Club Florida, United States

Oct 2016 - May 2017

Industry Food & Beverage / Catering / Restaurant

Specialization Food/Beverage/Restaurant Service

I worked mostly in the banquet, weddings and events.

Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet.

Carrying plates of food on trays and serving members and guests keep glasses filled.

Remove each round of plates and replenish utensils Perform cleaning tasks and breakdown of service.

Maintain high standards of safety and cleanliness. Adhere to grooming and appearance standards.

Assistant Head Waitress at the Beach Club Florida, United States

Sept 2015 – Sept 2016

Industry Food & Beverage / Catering / Restaurant

Specialization Food/Beverage/Restaurant Service

This was my first year internship in the USA after graduating in College as a food server.

Mostly assigned in banquet events such as; weddings, anniversaries, private parties for members, auction and charity events, Thanksgiving Party, Holiday Season events.

My first duty was to make sure members and guest has the most satisfied and enjoyable service experience.

Take food orders correctly, serving food, cleaning and resetting tables, replenishing supplies, refilling glasses and solving customer complaints on hand.

TRAININGS AND CERTIFICATES

Graduated: Bachelor of Science in Tourism Management

Notre Dame of Dadiangas University

March 21, 2014

Basic Training

Personal Survival Techniques/ Fire Prevention and Fire Fighting/ Elementary First Aid/ Personal Safety and Social Responsibility

University of Visayas

January 29- February 6, 2020

Ship Security Awareness Training and Seafarers with Designated Security Duties

MLM TRUST Maritime and Review Center

February 15, 2020

CHARACTER REFERENCES

Marianne P. Ramas

Manager, HR Compensation and Benefits

Teleperformance Philippines

T + 63 230 2900

adeiuc@r.postjobfree.com

Robert Musich, CCM

General Manager/COO

Quaker Ridge Golf Club

146 Griffen Avenue, Scarsdale New York, 10583

adeiuc@r.postjobfree.com

Daniela Lerch

Human Resources Manager

Frenchman’s Creek Beach and Country Club

13495 Tournament Drive

Palm Beach Gardens, FL 33410

adeiuc@r.postjobfree.com

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