Customer Service Representative

RODENIEL SAMORANOS TUDLAS

Current Address: **th Floor, Flat no. 1202, Sahara Building, Liwa Street, Abu Dhabi City, United Arab Emirates

Mobile no.: +971-*********

Email Address: *********@*****.***

CAREER OBJECTIVES

Seeking a career where I can best utilize my professional communication, customer service and organizational skills and experience to contribute to promoting a company’s strong image and productivity in line with the company’s mission and objectives. I am highly motivated and excited to undertake a challenging position to enrich my knowledge and develop my skills, while being a valuable Customer Service Representative to my future employer.

SKILLS AND COMPETENCIES

Honest, Hardworking, Self-motivated, Goal Oriented

Ability to work well under pressure

Self-starter and able manage work activities effectively and meet deadlines

Highly organized dedicated and hardworking individual

Confident, fast learner, dedicated in performing duties accurately, aiming at highest standards

Good IT knowledge (MS Word, MS Excel, MS Power Point and Basic Computer Programming)

CAREER EXPERIENCE SUMMARY

CUSTOMER SERVICE ASSITANT – January 2019 to June 2020

Etihad Airways

Abu Dhabi International Airport, Khalifa City, Abu Dhabi, United Arab Emirates

Duties Performed

Assisting Person with Reduce Mobility (PRM), sick, deaf, blind guests from and to its touch points of destination.

Manually input guest’s information when using a wheelchair assistance and ensuring that correct data are collected.

Maintaining extra mile Customer Service in Wheelchair handling.

Following proper standard and procedure upon the company rules and regulations.

Proven in rendering and assuring safety of each guests.

Providing proper information and guidance to all guests with transit departures and arrivals.

Performing a world class customer service in professional manner.

WAITER – 16 February 2017 to 30 September 2018

Jordana Company - Pizza Express Al Reem

Ground Floor Arc B Al Reem Island, Abu Dhabi, United Arab Emirates

Duties Performed

Takes and serves food and beverage orders according to prescribed standards of service.

Looks after the necessary preparations before the start of operation.

Studies the menu and familiarizes himself with the outlet’s specialties as well as out of-stock items and undertakes suggestive marketing & selling.

Places orders to the kitchen and manages delivery of orders to customers

Welcomes and seats guests, utilizing good communication and customer engagement skills.

Presents food bill to guest, receives payments and remits the same to the cashier.

Attends to guests’ inquiries, requests and complaints in a competent mature manner.

Clears tables of soiled dishes, dirt and trash adhering to required health standards.

Performs other side duties and assignments given by the supervisor.

Answering phone inquiries, promoting restaurant promotions, and managing delivery orders.

Monitors and Manages delivery portals such as Deliveroo, Talabat, Zomato & Mobi2go.

WAITER – FRONT COUNTER TEAM MEMBER - Jan 19, 2015 – Jan 19, 2017,

Kuwait Food Company (Americana) - Kentucky Fried Chicken (KFC)

Fujairah, United Arab Emirates

Duties Performed

Took and served food and beverage orders according to prescribed standards of service.

Looked after the necessary preparations before the start of operation.

Familiarized myself with menu and the outlet’s specialties as well as out of-stock items and undertaking suggestive selling.

Placed orders to the kitchen and pick up orders.

Assisted in welcoming and seating guests.

Presented food bill to guest, received payments and handled cash registry.

Attended to guests’ inquiries, requests and complaints.

Performed other side duties and assignments given by the supervisor.

Managed work stress with minimal supervision, attaining the fast pace requirement of the chain.

Worked more than nine (9) hours shift, when required as per requests from supervisor.

DOCUMENTARY OFFICER – Apr 2014 – Sep 2014,

Online Hiring Corporation – Makati City, Philippines

Duties Performed

Attended to applicants’ inquiries through phone calls and follows up the documents in provincial branches.

Updated database using Microsoft Excel

Performed filing and document processing tasks (VISA Applications) for Embassy (Kuwait, Kingdom of Saudi Arabia, Qatar)

MARKETING STAFF - Oct 2013 – Apr 2014,

Interface Computer College – Davao City, Philippines

Duties Performed

Conducted a career guidance sessions and provided flat form to graduating high school students in Davao City for their future courses in College.

Managed database input of students’ information using Microsoft Excel.

Answered phone calls and enquiries of all upcoming freshmen and transferees within the school regarding course offers and tuition fees.

Conducted an Academic Scholarship Examination in school for all freshmen students who wanted to have a school academic scholarship program.

PASSAGE STAFF/ CUSTOMER SERVICE REPRESENTATIVE – Jan 2008 – Jun 2011,

Ocean Fast Ferries, Inc. – Bacolod City, Philippines

Duties Performed

Welcomed passengers and issued passenger tickets.

Handled passenger cash payments.

Allocated seat assignments to passenger in their specific trip and presented boarding passes.

Handled advance booking of group passengers.

Monitored daily passengers and made report of it and forward to the superior.

Handled Customer Complaints and updated the daily weather forecast for customer information.

Attended to the passengers needs and assistance.

Managed passenger manifest approval with Coast Guards each trip.

EDUCATION BACKGROUND

ASSOCIATE IN COMPUTER TECHNOLOGY – Oct 2013,

Interface Computer College – Davao Philippines

Knowledge and skills attained

Computer programming languages (C++, Turbo C, Visual Basic 6).

Ability to create simple programs.

Demonstrated working knowledge of Microsoft Word, Excel, and PowerPoint.

SECONDARY EDUCATION - Apr 2005,

Davao City National High School – Davao Philippines

Contact this candidate