Customer Service Insurance Agent
Resume:
Eya Makkari
Resident in Qatar since
February ***6.
Tel: (00-974-**-**-****
**********@*****.***
Nationality : Tunisian
Date of birth: 14/05/1989
Marital status : Single
Curriculum Vitae
Objective : Seeking a teaching position as Spanish and Frensh teacher that will allow me to use my strong passion for children’s development, coupled with skills and experience that will enable me to make a difference at your School in a way that increases student performance. EDUCATION
2013
2008-2012
June 2008
Achievement of first year of Master translation in Spanish-French languages, Culture and Literature.
Faculty of Letters, Arts and Humanities of Manouba - University of Manouba (Tunisia)
B.L Diploma in Spanish language
Faculty of Letters, Arts and Humanities of Manouba - University of Manouba (Tunisia)
High School Diploma
Major:Literature
High School of Grombalia (Tunisia)
WORK EXPERIENCES
2016-2020
2013-2015
2012-2013
Hamad International Airport (Qatar): Senior Customer Services Agent
- Acting as the first contact between the Airline and its customers as well as all stake holders and agents who may need assistance with questions, portray Airline image to the highest standards.
- Ensure smooth handling of customer service at the station
- Supporting the development and maintenance of the right structure, process and tools in order to support the development, grow and maintenance of business of the work unit,
- Develop and maintain good relationship with handling agent, supplies other airlines customers and colleagues,
- Ensuring that the highest level of service, products is provided in a professional manner. LLOYD INSURANCE Company (Tunisia) : Insurance Agent
- Provides service to clients’ changing insurance needs by selling life, health, and disability insurance.
- Establishes productive working relationships with clients.
- Determines clients’ particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments.
- Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
- Provides continuing service by providing direct deposit forms, processing changes in beneficiary, and analyzing policy loan applications.
- Provides death benefits by delivering policy proceeds and reassessing client needs
- Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. High school (in Tunisia & Serbia ): Spanish Teacher
- Communicative tasks: Communicate with people with different cultures in a variety of settings.
- Language structure: Must have access to language and culture study that is integral into the entire school experience,
- Utilizes advanced teaching methods, including team learning and e-learning.
- Team work projects to act with greater awareness of self, of other cultures, and their own relationship to those cultures.
- Encourage creativity and higher-order thinking in a way that increases student performance. INTERNSHIPS /
SUMMER JOBS
IATA training in ticketing/travel agent: Usage technics of Amadeus system Success Academy center(Tunisia)
Training course in Computer Science: windows, internet, power point Future professional center (Tunisia)
Qatar Airways Call centre
Contact centre Agent
Office of a lawyer (Tunisia)
Secretary
Outsourcing Call Center (Tunisia)
Tele operator
Al MOURADI Hotel (Tunisia)
Guest Relation Agent
Sense Inverse Store (Tunisia)
Sales Agent
Mektours Travel Agency
Ticketing agent
Computer Skills
Software: Microsoft office (Word, Excel, power point), internet. Systems: Windows XP/ Windows 7.
Other details Holder of Qatar driving license
Visa Status: Work visa with Transferable NOC.
Languages
Arabic
English
Frensh
Spanish
Mother tongue
Fluent
Fluent
Fluent
Leisure activities
Sport
Interests
Community life
Personal skills
Aerobics – Swimming
Reading, traveling, cooking, caring for others
Member of the association"Tunecina of hispanistas"
Acting with the highest ethical standards and always treating others fairly & with respect.
Highly dependable with excellent organization & time management skills.
High motivated individual able to work in a team environment.
Excellent communication abilities (writing & verbal).
An approachable & professional manner . Patience
Flexibility.
Patience.
Contact this candidate