Customer Service Sales

Mohamed Nahas Mohamed Faizal

Doha, Qatar

Mobile: +974-********/ +947********

E-mail: ***********@*****.***

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OBJECTIVE:

Self-motivated and professional committed to pursuing a long term career. To work in a challenging and creative environment for effectively utilize my skills to contribute towards the goals of the organization besides gaining as much knowledge as possible in order to achieve expertise in the working domain.

Profile:

Highly disciplined, result oriented with strong work ethic.

Honest, hardworking and optimistic with problem solving skills.

Professional appearance with good interpersonal communication skills.

Ability to execute plans effectively and learn new tasks quickly.

Task delegation, assignment, implementation and task monitoring skills.

Work Experience:

Sidra medicine and research centre, Doha, Qatar

Housing Coordinator (Sep 2016 to till date)

Receiving new tenant information for move-in dates, confirm with tenant and Landlord.

Aid in the packing/unpacking of client’s furniture as part of the relocation team.

Carries out any task in the process of receiving, putting away, picking, issuing and dispatching of items

Inventory check for all semi-furnished and fully-furnished exclusive apartment before move-in and move-out.

Assist the property Coordinator in the completion of all documents relating to lease agreement and inventory.

Preparing houses, including unpacking of inventory; arrange for cleaning maintenance, gardening and shopping of essential items and consumables as per the client request.

Follows up on maintenance issues.

Providing excellent customer service.

Ensuring accurate data entry in the office computer system.

Preparing leasing documents for delivery to developers to ensure everything is correct.

Use Excel to monitor and track an inventory improvement that need to be made to exclusive properties.

Freelancer Real estate consultant – Sri Lanka (Feb 2012 to May 2016)

Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms

Determine clients’ needs and financials abilities to propose solutions that suit them

Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing

Perform comparative market analysis to estimate properties’ value

Display and market real property to possible buyers

Prepare necessary paperwork (contracts, leases, deeds, closing statements etc.)

Manage property auctions or exchanges

Maintain and update listings of available properties

Cooperate with appraisers, escrow companies, lenders and home inspectors

Develop networks and cooperate with attorneys, mortgage lenders and contractors

Promote sales through advertisements, open houses and listing services

Remain knowledgeable about real estate markets and best practices

LECADEAU (Pvt) Ltd, Doha, Qatar

Merchandiser & Salesman (Oct 2007 to Oct 2011)

Determines call schedule by reviewing priorities with supervisor; discussing special instructions, product promotions, new products, and price changes.

Maintains customer relationships by visiting with store managers, department managers, and employees; answering their questions; responding to special requests; describing product features.

Maintains store shelves by observing displays of company products; removing damaged or freshness-dated products; tidying store shelves; providing optimum display of products.

Maintains inventory by restocking shelves with product from inventory; observing inventory levels; prompting store management to reorder when levels appear low; arranging for return and credit for damaged products.

Completes call report by observing display and pricing of competitors' products.

Helps field sales representatives with special promotions by setting-up displays.

Maintains quality results by following and enforcing standards.

Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

EDEN SERVICES STATION, Colombo, Sri Lanka

Operator - Wheel Alignment and Vehicle Service (Oct 2006 to Sep 2007)

Ensure safe keeping both as to quality and quantity of materials

Properly secure vehicle to lift/alignment machine to ensure safe operation

Properly align vehicle as per company specifications

Properly dismount and remount tires and wheels securely on vehicle

Properly dismount and remount tires onto wheels without damaging either

Operate all related equipment and tools as trained

Operate independently and as a team member

Perform and demonstrate Customer Service Satisfaction

Operate safely and perform as listed below

Customer Relations

MITECH Computer Systems (Pvt) Ltd, Colombo, Sri Lanka

Store keeper and customer executive (Jan 2005 to Aug 2006)

Ensure safe keeping both as to quality and quantity of materials.

Maintain proper records.

Initiate purchase requisitions for the replacement of stock of all regular stores items whenever the stock level of any item of store approaches the minimum limit fixed in respect thereof.

To exercise general control over all activities in Stores Department

Initiate action for stoppage of further purchasing when the stock level approaches the maximum limit.

Check and receive purchased materials forwarded by the receiving department and to arrange for the storage in appropriate places.

To reserve a particular material for a specific job when so required.

To issue materials only in required quantities against authorized requisition notes/material lists.

To check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues, pilferage, etc.

Strong Points:

Desire of learning, hardworking, sincere, Self-confidence, Creative, good communication skills and, leadership quality.

Educational Qualifications:

Course

Year

Institution/University

Steward course

2006

Swiss Lanka Hotel School- Kandy, Sri Lanka

General Certificate of Education – O/L

2000

Gampola Zahira College –Kandy, Sri Lanka

Additional Qualifications:

Diploma in Mechanical-Wheel alignment at Cad Lanka Institute, Colombo.

MS Office (word, excel, power point), Internet & E-mail Applications (outlook).

Personal Details:

Nationality : Sri Lankan

Date of Birth : 26th August 1984

Civil Status : Married

Driving License : Sri Lankan

Languages : English, Arabic, Hindi, Malayalam, Tamil and Singhala

References : Will furnished on request.

I, Mohamed Faizal, declare that the information in this resume is true to the best of my knowledge.

(Mohamed Faizal)

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