Objectives

My Career objectives can be defined as,

●To work in an intensely stimulating environment charged with dynamism, continuous learning and innovation to reach unbound heights in my career.

Profile

●About 18 years of experience in Customer Care & Administration.

●Working with ANA Associates –Heritage Exports – Tirupur as Admin and Account Asst from Jun 2018 to Till date

●Worked with Manchester Honda – Ramani Automobile P Ltd.,Coimbatore as 'SQM –Sales Quality Manager' from Mar 2014 to Till May 2017

●Worked with Mahindra - SJB Automobiles P Ltd.,Coimbatore as 'Customer Relationship Manager' from April 2013 to Feb 2014

●Worked with Maruti Suzuki - ABT, Coimbatore as 'Customer Care Manager' from Sep 2009 to Mar 2013

●Worked with 3i Infotech Consumer & Trusteeship Services Ltd, Bangalore as ‘Finance Assistant.’ from Jan 2008 to Sep 2009

●Worked with Finacc Consultancy India Pvt Ltd, Coimbatore as ‘Document Executive’ from Jan 2000 to Jan 2008.

●Completed M.Com (Banking & Insurance) from Annamalai University

Strengths

●Excellent communication skills and effective team player

●Sincere, result oriented, loyal & hard working

●Ultimate in understanding the customer’s requirements

Technical Skills

Packages known: MS Office, Tally 9.0

Work Experience in Details

1.ANA Associates –Heritage Exports – Tirupur Period: Jun 2018 to till date

Role : Account Assistant

Brief Description: ANA Associates - Heritage Exports a Reliable Resource for Sourcing Quality Apparel from the Indian sub – continent. Established in 1990, supplying Fashion to Chain Stores, Brands and Fashion Houses. Evolving with the latest in fashion, we are up-to-date with the latest industry trends and have delivered consistently to Global Markets. My primary roles as Account Assistant is Export letter of credit means a commercial letter of credit issued by a foreign bank in favor of a domestic exporter at the request of a foreign buyer and other admin activities.

2.Manchester Honda–Ramani Automobile P Ltd.,- Coimbatore Period: Feb 2014 to May 2017

Role: Sales Quality Manager (SQM)

Brief Description: Ramani Group has begun a NEW second dealership for HONDA, My primary roles as SQM are to ensure customer WOW & DELIGHT both before and after delivery of the vehicle. This satisfaction is achieved by closing issues such as vehicle allocation, accessories fitting; delay in delivery etc. Preparing Dlite reports, Concern Closure (DFS,HONDA 121) and damage claims etc is part of my role along with ADMIN activities.

3.Mahindra - SJB Automobiles P Ltd.,- Coimbatore Period: April 2013 to Feb 2014

Role: Customer Relationship Manager (CRM)

Brief Description: SJB being the NEW dealers for Mahindra, My primary roles as CRM are to ensure customer DELIGHT both before and after delivery of the vehicle. Customer queries/issues are handled either by MGS, E-Mail and Phone Calls or in person. This satisfaction is achieved by closing issues such as vehicle allocation, accessories fitting delay in delivery. Preparing DMS reports, PPT like Post Sales Follow-up, Delivery Report, Team wise Sales Report etc is part of my role.

4.Maruti Suzuki - ABT, Coimbatore Period : Sep 2009 to Mar 2013

Role: Customer Care Manager (CCM)

Brief Description: ABT being one of the Pioneer Platinum dealers for Maruti Suzuki, since 1983. My primary roles as CCM are to ensure customer satisfaction both before and after delivery of the vehicle. This satisfaction is achieved by closing issues such as vehicle allocation, accessories fitting, delay in delivery etc. Preparing reports like Post Sales Follow-up, Delivery Report, Team wise Sales Report is part of my role. Client queries/issues are handled either by mail, phone calls or in person.

5.3i Infotech Consumer & Trusteeship Services Ltd., Bangalore Period : Jan 2008 to Sep 2009

Role: Finance Assistance

Brief Description: 3i Infotech Consumer & Trusteeship Services Ltd is a subsidiary ICICI Bank Ltd. My role as Finance Assistant was to proof check for digital signature of the applicant’s document as per statutory requirements, Preparing documents related to franchising digital signature, prepare documents for Equitable Mortgage, various declaration and MOE. Following up of property valuations, legal report, credit arrangement letter issued to ICICI Bank was also part of my role.

6.Finacc Consultancy India Pvt Ltd., Coimbatore Period : Jan 2000 to Jan 2008.

Role: Admin & Document Executive

Brief Description: Finacc Consultancy is an Audit Firm. As ‘Admin & Document Executive’, I had to interact with the clients for their requirements like business expansions, business mortgage, housing loans in order to consolidate documents as per the lending bank norms. Filling Income tax returns is also part of my role for which I had to collect and file the investment details of the clients.

Personal Profile

Father’s Name S.Selvaraj (Late)

Date of Birth 1st December 1977

Sex Female

Passport No J1508846

Nationality Indian

Linguistic abilities English, Tamil (Read, Write and Speak)

Hindi, Malayalam & Telugu (Speak only)

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