Customer Service Sales Representative

PROFILE

J A N E

B A L I N G I T

S A L E S A N D C U S T O M E R S E R V I C E

CONTACT

Mobile: +971-**-*******

Email: ************@*****.***

Address: Electra St. Abu Dhabi UAE

Pro-Active, target achiever and dedicated employee with exemplary Sales, Administrative, Customer Service and People Skills. With over 10 years of experience in the Customer Service and Sales industry. Skilful at establishing process improvements that advance performance levels and drive company objectives.

PERSONAL INFO

Birthday: Dec 30 1981

Nationality: Filipino

Visa Status: Tourist

Civil Status: Single

Languages: English, Tagalog

Basic Arabic, Urdu/Hindi, Pashto

EDUCATION

Bachelor of Science in

Secondary Education Major in

Biochemistry

San Pedro College

Davao City, Philippines

(2000-2003)

Customer Service I Daar Al Misbah Medical Center L.L.C Mussafah, Abu Dhabi (Jun 2017-Aug 2018)

Welcome patients and validate the identity and eligibility of their insurance coverage.

Register the patient by capturing necessary information and filling up the registration form.

Direct and assist patients regarding their medicine prescription, lab tests results, follow-up examinations and consultations.

Assist medical coder during E-claims submission and resubmission.

Perform other administrative duties such as filing of patients medical records, cash reports, answering calls and handling email correspondence.

Customer Service I Star Medical Center

Electra St. Abu Dhabi (Jun 2013-May 2017)

Welcome patient and prepare their file as per HAAD standard, managing the queue system,

Process payment from patients and direct patients to the relevant nurse counter.

Coordinates with the insurance companies for eligibility, payments of claims, reconciliations, re-submission, approvals of requested procedures and other related entitlements.. Prepare daily cash summary and summary of patient's record, arranging files sequence for quick accessibility.. Perform other administrative duties such as filing of patients medical records, answering calls and handling email correspondence.

WORK EXPERIENCE

SKILLS AND

QUALIFICATION

Excellent customer service and

communication skills.

Track record of consistently achieving

sales goals.

Highly organized with a keen attention to

detail.

Strong leadership skills and ability to

maintain and collaborate teams.

Superb conflict resolution and handling

customer complaints.

Adept at visual merchandising and

marketing strategies.

Manage stock acquisition and stock

inventory.

Manage cash transaction, account

statements, and record keeping.

Good knowledge of HAAD (Health

Authority Abu Dhabi) Standards

for medical inspection, HAAD annual

audit, E&M coding audit and insurance

companies audits.

IT and typing skills.

Good knowledge and experience of

filing and documents controlling

both; computerized and manual.

Medical Receptionist I Unique Care Well Medical Center Mussafah, Abu Dhabi (May 2010-June 2013)

Assist patients by their registering their information to the system and directing them toward nursing station for vitals or to the doctors room.

Coordinate with various dept. such as doctors, coders, billers accounting department and admin dept. to assist patient examinations and other procedures.

Respond to inquiries over the phone, providing information regarding all services and doctors information.

Process medical insurance claims and checking online the eligibility of patients insurance.

Sales Representative I Gobros Trade Enterprises

Davao City, Philippines (Mar 2009-Apr 2010)

Assist the store manager in all store functions to include selling of merchandise of different brands and directing store operations.

Responsible for executing sales strategy to market company's products through retailing and wholesale, store merchandising and managing goods return.

Deals with customer complaints or comments effectively and prevents future occurrences of the issue.

Verifies that all merchandising standards were maintained on a daily basis.

Liaises with Area Operations Manager and the Brand Team to ensure the store has the correct stock levels to maximize sales potential.

Retail Sales Assistant I Eljan Sports

Davao City, Philippines (Feb 2008-Feb 2009)

Maintain satisfactory merchandise visibility and stock availability of fast moving items,

Engage each customer and provide the best customer service by answering queries and providing information about items on sale.

Perform stock inventory; receive and check that the merchandise delivered are complete and in good condition. Keep up to date with all the new sporting goods, items, equipments and its benefit and features.

Open and close POS cash register, processing payment by cash, cheque or credit card.

Contact this candidate