Social Media Customer Care
Resume:
Jessicah Celia Wachia
P.O. BOX 435**-***** GPO
NAIROBI,KENYA
TEL: 072*******
Email: ***********@*****.***
Nationality: Kenyan
PERSONAL PROFILE
Dynamic and motivated professional with a proven record of managing work from concept to completion. Adaptable and transformational leader with an ability to work independently with minimum supervision.
CAREER OBJECTIVE
To get established in a reputed organization and practice my profitable knowledge along with expertise in providing professional services.
PERSONAL PROFILE
To use my God given abilities to lead, influence, inspire and make a difference in the lives of others.
WORK HISTORY
2010 Distributor.Foreverliving.Nairobi
Marketing and sales of forever living products to new and existing customers.
Utilized social media for advertisements.
Planned and managed marketing and sales for home based business.
Provided exceptional customer service and client relation.
2009 BEAUTICIAN: HEAVEN PALACE NAIROBI.
Providing beauty and personal care. From manicure to pedicure and makeup application.
Conducting skin analysis and advising clients on skin and body care products and issues.
Performing facial and body massage and treatments.
2006 Teacher. Nairobi
For one year I taught students English language
2005 BEAUTICIAN. ANGAZA Hair Salon, Nairobi
Responsibilities
Pedicure and manicure
Tweezing
Apply makeup for bridal and evening functions.
Facials.
Massage.
Waxing
1999-2000 RECEPTIONIST .GENERAL Ajusters.Nairobi.
Making and receiving calls.
Attending to clients.
Delivery duties.
1994-1995 RED APPLE Restaurant. Nairobi
Attending to clients.
Cashier duties.
1999- Currently SALES. OWN. Nairobi.
Selling clothes and shoes.
Preparation of snacks.
Door to door product deliveries.
Online marketing.
EDUCATION
1990-1993 : BURUBURU GIRLS SECONDARY SCHOOL, Nairobi
K.S.C.E
1981-1989 : AINSWORTH PRIMARY SCHOOL, Nairobi
K.C.P.E
1993-1994 : TEMPLE COLLEGE, Nairobi
Telephonist/Receptionist/Typist course
2003-2004 : Free to grow course
Beauty point studied beauty therapy.
2012 : KIBERA WOMEN NETWORK
Studied computer packages.
SKILLS
CUSTOMER SERVICE
MS Office ( Microsoft word, Microsoft Excel, PowerPoint, Publisher and Access)
Outlook
Adobe
Internet
LANGUAGES
English
Taita
Swahili
Arabic
ACHIEVMENTS
Customer satisfaction
Cost saving measures
HITTING TARGETS
Crisis management
Client cultivation and retention
REFEREES
1.Professional/Skills
Agneta Wakio Tangai
Human Resources, G4S
2.Professional/Skills
Christine Mwiti
Teachers Service Commission
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