Medical Billing Executive

Fausia Sathik

Phone: 996-***-****

Email: *********@*****.***

Management Professional

Operations Management / Finance & Accounts

Versatile, high-energy professional, successful in achieving business growth objectives within turnaround & changing environment

PROFILE SUMMARY

·Offering 10 years of experience in BPO industry in:

Finance & Accounts Payments Process Inter-companyProcess Management Project Management Process Improvement

Client Relationship Management SLA Management Analytical Process

Cost Reduction/ FTE’s Release Management Performance Management

A dynamic MHRM professional with experience in BPO offering more than 10+ years of experience including a long experience in Finance and Accounting Operations with major international clients is seeking vertical position in ITES /BPO or Corporate role

Key Expertise:

An ardent analyst, with a flair for adapting quickly to dynamic business environments; adopting pragmatic approach in improvising on solutions and resolving complex business issues

Cross-functional team player with excellent interpersonal, communication, analytical and planning skills with proven skills in people management, due diligence and client relationship management

Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores

Determining training needs, identifying training gaps, & conducting programs to enhance their operational efficiency leading to increased productivity and evaluating the effectiveness of training programs for corrective actions

Supervised the preparation of MIS reports & analysis the same to provide feedback to the top management on business performance like aging analysis and profitability

Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level

Professional Profile - Organizational Experience for 10 years

WORK EXPERIENCE NOV 2013 to July 2016

Wipro BPS (P) Ltd., Chennai as Senior Executive

Transitioned from Gdansk (Poland) for the Pilot batch for the Inter-company Process

Key Responsibility Areas

Meeting the TAT and Having SLA always GREEN

Issuing the report to the concerned business units after Coordination with the clients (All Business Units) with regards to the Invoices to be issued and clarifying their doubts with regards to the invoices received/issued and the reason for the same.

Creating and booking of the invoices issued and having a check that the counterpart has also

booked the same and creating the reports for the same.

Creation of the GIS invoices in the system after verification of all the relevant details required else calling/emailing the relevant business and asking for the same and creating the report for the same.

Preparing and analyzing of the Inter-company reconciliations on time

Preparing the report for the Cash Settlement details with all the Business units and submitting the same with the Corporate and the Treasury.

Sending reports with regards to the Discrepancies in the Reconciliations to the main business unit explaining in details the reasons for the same.

Preparing of the VAT report and sending it to the VAT department on time.

Handling client calls with regards to any clarification on the reports send

Providing suggestions to the business as to how the discrepancy between the business units could be handled

Training the other inter-company team members with regards to process and clarifying their doubts as to how to clear the discrepancies and Out of balances

Coordinating with the other process team members and clarification provided to them with regards to any impact made to their account due to Inter company.

Trainings to be provided to the other team members with regards to the Process and advising them for any new changes that needs to be inculcated

Quality check of the Reconciliations done by other team members.

Reviewing of the LWI's and updating for any new updates.

Planning to cross train and also cross trained in other process.

Checking for the accuracy of the recons and advising on the same.

Key Achievements:

Received many Client appreciations for the tremendous job done in Inter-company and have been identified as the Key Expertise in the process

Taken training to all the other Intercompany team members including the Management about the Reconciliation process and prepared the key Maps for the same

Received the Team excellence award for the outstanding performance in the Inter-company process.

Cross trained the team members in other process well.

Accenture Services Pvt Ltd, Chennai April 2005 – Oct 2012

Team leader for Finance & Accounting Function (Procure to Pay Cycle)

Leading the Team for Payments, Manual Payments and Debit balances

Team count: 15

Key Responsibility Areas

Managing the team activities and the team

Planning on the day today work and delegating

Reviewing the metrics on a daily basis

Planning of work during absenteeism and huge backlogs

Daily reviewing of the productivity tracker

Planning for seat utilization and FTE planning

Conducting regular one on ones and giving regular feedbacks to the team

Part of the Employee initiatives and engagement plan

Planning in Cross functional activity

Handling team queries, Calls and escalations

Reviewing the LWI’s on a regular basis and introducing new control points

Identifying and Working on process improvements to maximize the quality and minimize the efforts

Preparing of the Service Reports and the MOR reports every month

Engaged on team building activities, team initiatives

Engaged in Testing’s and downloaded the same to the team

Analyzing the problem and informing the same with the resolution to the management.

Building positive relationship with the Business and the team

Achieving the SLA every month without any miss

Worked on LEAN activity for all the 3 processes

100% recognition of the Team members through Rewards and Recognition

Planned on Capability Development for self and for the team through proper Trainings

Managed Risks and Outputs to complete the project with associated Deliverable and quality

Accenture Services Pvt Ltd, Chennai

Process Analyst:

Key Responsibility Areas

Processing of Invoices into the applications (Scraps and Oracle)

Handling client emails, queries, escalations and finding solutions for the same

Managing the team in the absence of the Team lead

Attending client calls and sending Minutes of the Meetings

Doing the SLA activities, Maintaining and checking of Trackers, Metrics

Allocation of work when ever required

Planning Cross training to team members

Providing solution to the team lead in case of any problem faced by the team or process

Monthly reconciliation for three sites

Preparing accruals and posting into oracle every month

Learned Time Appropriation Process to support / supported whenever there is an increase in normal volume

Analyst: Billing Process (Accounts Receivable)

Key Responsibility Areas

Creating, Modification and cancellation of the accounts

Handling client emails, queries, escalations and finding solutions for the same

Managing the team in the absence of the Team lead

Attending client calls and sending Minutes of the Meetings

Doing the SLA activities, Maintaining and checking of Trackers, Metrics

Allocation of work when ever required

Planning Cross training to team members

Providing solution to the team lead in case of any problem faced by the team or process

Key Achievements:

Received the Numero Uno award five times for being the best performer in the team for the month.

Received the Spot award many times.

Recognized for seven years completion at Accenture

Received many appreciations both from clients and higher leadership team for the work delivered.

PEROT SYSTEMS, Chennai April 2004 – April 2005

Process executive for Medical Billing

Key Responsibility Areas

Processing of Medical bills for the US Clients

Completion of the given target on time

Training new members regarding the process

I Com TECHNOLOGIES, Chennai April 2002 – April 2004

Career Counselor

Key Responsibility Areas

Explaining the courses to the members interested and making them take the course

Meeting the targets on time

Sending mailers whenever there is a new course or offer been made.

IT Skills:

Expert Level Knowledge in MS Word, MS-Excel, Oracle and MS-Power Point

Education

MHRM, Pondicherry University

B.Com, Madras University

Professional Certifications

Completed Diploma in Computer application (DCA)

Personal Profile

Languages Known: English, Tamil, Malayalam and Hindi (Read & Write)

Marital Status: Married

DOB: 07-01-1978

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