Home Health Customer Service

Janet Begg, MS, OTR/L

**** *** ***** ***

Pittsburgh, PA 15218

Home: 412-***-**** and Cell: 412-***-****

Email: ******@*****.***

Seeking: Part-time employment

Worked in Home Health for 10 years and on a pilot study called the “Follow-Me-Home-Program for 18 months. Excellent professional and customer service skills, several years of coordinating and supervisory skills as an Academic Fieldwork Coordinator, team player, problem-solving skills and clinical judgment skills, followed Policies and Procedures of working environment, etc. Developed PowerPoint presentations on HIPAA.

Education:

University of Pittsburgh MS/BS in Occupational Therapy (OT)

Academic Fieldwork Coordinator:

Brightwood/Kaplan Career Institute 2002 – 12/7/2018 (company went bankrupt)

Obtained and managed over 70 affiliation agreements for Occupational Therapy Assistant’s (OTA) program. Reviewed new affiliations for key contract items before referring to attorney.

Coordinated, supervised and visited placements for OTA students every 10-week.

Supervised successful and problematic fieldwork experiences for OTA students.

Held weekly and quarterly fieldwork seminars with student to discuss their experiences, instruct on policies and procedures including HIPAA and Blood Borne-Pathogens, etc.

Compiled reports, attended meetings, and created/implemented various forms

Kept records of student contacts in a Storage Management Network System. Working knowledge of Microsoft, Outlook, Google, PowerPoint, and basic Excel spreadsheets.

Met with Career Services monthly to review graduated students status.

Educator and Administrative Experience

Brightwood/Kaplan Career Institute 1997 – 12/ 7/2018 (company went bankrupt)

Educator for OTA students --- taught 11 core courses: (strong presentation skills) Anatomy & Physiology I and II, Treatment Foundations, Fundamentals of OT, Ethics/Management, Mature Adult Lecture, Child Development, etc.

Acting Director of OTA Program for three months in 2004, 2011, 2013 and 2017.

Interviewed prospective employees and students for OTA program.

Research Experience

Follow-Me-Home Program Staff OTR/L: 1992-1994

Staff OTR involving a research project.

Implemented OT Services for an 18 month pilot study called the Follow-Me-Home Program at UPMC to decrease immediate readmissions to the hospital.

Recruited elderly clients in the hospital, and obtained needed consent forms.

Obtained consent forms, met with research team and followed protocols.

Provided OT treatment for 2-week period including case management, community-linkage, and addressing reimbursement issues for a wide range of services.

Other Professional Experience:

South Hills Health System: Staff OTR/L in Home Health: 1995-1997

UPMC: Contract OT in Home Health: 1994-1997

Hospital Home Health: Contract OT in Home Health: 1990-1994

Successfully treated a varied caseload including neurological, orthopedic, oncological, and arthritic clients throughout Southwestern PA.

Skilled in administering various functional assessments involving motor, cognitive, vision, perception and ADLs and IADLs skills.

Problem solved clients obtaining DME and AE in the home via their insurance coverage, community agencies, etc.

Increased referrals by orienting allied health staff and medical residents to the effectiveness of OT treatment.

Note: At UPMC Home Health, a JACHO reviewer cited my paperwork as an outstanding example of clear planning and execution.

Oral Presentations

OT Master’s Project: February, 2002

Developed a power-point presentation and lecture with another student on assessment and treatment for hand clients. This in-service was presented to staff at AOT, Inc.

National American Occupational Therapy Association Conference, April 1995

Presented with Dr. Caroline Brayley: “The Pre-Owned Equipment Task Force”

Guest Lecturer for OT and Home Health Services

Chatham College (1998, 1997, 1996 and 1995)

Duquesne University (1997, 1996, 1995 and 1994)

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