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Customer Service Casino

Location:
Central Luzon, Philippines
Posted:
July 12, 2020

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Resume:

EXPERIENCE

DECEMBER ****– MARCH ****

CASINO SUPERVISOR, CARNIVAL CRUISE LINE

• Supervised pit and all staff during assigned shifts and monitored staff compliance with company’s procedures and policies

• Monitor stations and games, and move dealers from game to game to ensure adequate staffing.

• Evaluated staff for their midterm and End of Contract status and review.

• Conducted table game trainings for dealers such as Craps, all kinds of poker (Texas Hold Em’ Poker, 3-Card Poker, Poker) Baccarat, Black Jack, and Roulette.

• Casino Bank Audits ; nightly child banks and main bank.

• Assisting returning staff, staff transfer and new hires on their sign on onboard.

• Managed night shift ensuring closing procedures

• Payout large jackpots and do the required paper works.

• Ranking guest and giving them casino comps by coordinating with

• Communicated with guests to settle disputes on floor, disembarkation and to ensure their satisfaction

• Maintained constant awareness of pit and floor activity

• Protected company’s security and integrity

DECEMBER 2006 – NOVEMBER 2009

CASINO DEALER, CARNIVAL CRUISE LINE

• Handled table games as per established guidelines and performed technical and functional gaming duties

• Adhere to gaming regulations and take losing and pay winning bets according to rules and procedures.

• Verify fills and credits to the game and handle guest transactions for "buy-in" and "pay- offs".

• Ensure that every bet is within the maximum and minimum table limits.

• Assisting casino cage personnel, casino supervisor on nightly child banks.

• Maintained game pace fast and smooth by handling equipment efficiently

• Created enjoyable and fun atmosphere by attending to players’ needs politely

• Communicated to supervisor regarding customer request or disturbed situation I have been working on the casino industry for 23 years. I am well experienced working land based and at sea, I am a team player and an efficient leader. I would like to become part of your company. ALEX CABIGTING

564 Begonia St. Sta. Rita, Olongapo City

096********

adeimi@r.postjobfree.com

2

OCTOBER 1999 – DECEMBER 2006

CASINO SUPERVISOR, LEGEND INTERNATIONAL RESORTS LTD.

• Supervised tables assigned and monitored dealer’s compliance with game procedures, card rules and table policies.

• Balancing of table transaction ; buy ins and chips inventory.

• Supervising monetary transaction to ensure that dealer is giving the accurate amount of chips for buy ins and pay outs

• Solving costumer’s complaint by giving prompt action approved by the pit boss.

• Provide superior customer service by ensuring players are properly tracked for casino comps and provided an outstanding gaming experience.

• Observe gamblers' behavior for signs of cheating such as marking, switching, or counting cards; notify security staff of suspected cheating.

• Frequently chosen to supervise high limit tables. MAY 1997 – OCTOBER 1999

CASINO DEALER, LEGEND INTERNATIONAL RESORTS LTD.

• Adhere to gaming regulations and take losing and pay winning bets according to rules and procedures.

• Verify fills and credits to the game and handle guest transactions for "buy-in" and "pay- offs".

• Ensure that every bet is within the maximum and minimum table limits.

• Cooperate with supervisor to monitor and address any irregularities in play or transactions.

• Communicate to supervisor and pit boss regarding customer request or disturbed situation which is not in the jurisdiction of casino dealer for further action. AUGUST 1991 – JANUARY 1995

MAIL CLERK, SAUDI FRENCH BANK

• Utilizing sorting machines and similar administrative technology.

• Sort and distribute mail by category

• Keep records of incoming packages, including their weight, return address, and description

• Printing and mailing of credit card billing

• Sign for incoming registered or certified mail

• Collect and prepare correspondence to be mailed

• Arranged for express delivery when needed

• Track mailroom supplies (e.g. stamps, envelopes, address labels) EDUCATION

1991-1992

COMPUTER PROGRAMMING, COLUMBAN COLLEGE

MARCH 1990

HIGH SCHOOL, OLONGAPO CITY NATIONAL HIGH SCHOOL

3

SKILLS

• Computer literate

• Communicate effectively

• World class customer service

• Team Player

• Good numeracy skill

• Leadership and management skill

• Highly organized

• Make good decision under pressure



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