Customer Service Casino
Resume:
EXPERIENCE
CASINO SUPERVISOR, CARNIVAL CRUISE LINE
• Supervised pit and all staff during assigned shifts and monitored staff compliance with company’s procedures and policies
• Monitor stations and games, and move dealers from game to game to ensure adequate staffing.
• Evaluated staff for their midterm and End of Contract status and review.
• Conducted table game trainings for dealers such as Craps, all kinds of poker (Texas Hold Em’ Poker, 3-Card Poker, Poker) Baccarat, Black Jack, and Roulette.
• Casino Bank Audits ; nightly child banks and main bank.
• Assisting returning staff, staff transfer and new hires on their sign on onboard.
• Managed night shift ensuring closing procedures
• Payout large jackpots and do the required paper works.
• Ranking guest and giving them casino comps by coordinating with
• Communicated with guests to settle disputes on floor, disembarkation and to ensure their satisfaction
• Maintained constant awareness of pit and floor activity
• Protected company’s security and integrity
DECEMBER 2006 – NOVEMBER 2009
CASINO DEALER, CARNIVAL CRUISE LINE
• Handled table games as per established guidelines and performed technical and functional gaming duties
• Adhere to gaming regulations and take losing and pay winning bets according to rules and procedures.
• Verify fills and credits to the game and handle guest transactions for "buy-in" and "pay- offs".
• Ensure that every bet is within the maximum and minimum table limits.
• Assisting casino cage personnel, casino supervisor on nightly child banks.
• Maintained game pace fast and smooth by handling equipment efficiently
• Created enjoyable and fun atmosphere by attending to players’ needs politely
• Communicated to supervisor regarding customer request or disturbed situation I have been working on the casino industry for 23 years. I am well experienced working land based and at sea, I am a team player and an efficient leader. I would like to become part of your company. ALEX CABIGTING
564 Begonia St. Sta. Rita, Olongapo City
*************@*****.***
2
OCTOBER 1999 – DECEMBER 2006
CASINO SUPERVISOR, LEGEND INTERNATIONAL RESORTS LTD.
• Supervised tables assigned and monitored dealer’s compliance with game procedures, card rules and table policies.
• Balancing of table transaction ; buy ins and chips inventory.
• Supervising monetary transaction to ensure that dealer is giving the accurate amount of chips for buy ins and pay outs
• Solving costumer’s complaint by giving prompt action approved by the pit boss.
• Provide superior customer service by ensuring players are properly tracked for casino comps and provided an outstanding gaming experience.
• Observe gamblers' behavior for signs of cheating such as marking, switching, or counting cards; notify security staff of suspected cheating.
• Frequently chosen to supervise high limit tables. MAY 1997 – OCTOBER 1999
CASINO DEALER, LEGEND INTERNATIONAL RESORTS LTD.
• Adhere to gaming regulations and take losing and pay winning bets according to rules and procedures.
• Verify fills and credits to the game and handle guest transactions for "buy-in" and "pay- offs".
• Ensure that every bet is within the maximum and minimum table limits.
• Cooperate with supervisor to monitor and address any irregularities in play or transactions.
• Communicate to supervisor and pit boss regarding customer request or disturbed situation which is not in the jurisdiction of casino dealer for further action. AUGUST 1991 – JANUARY 1995
MAIL CLERK, SAUDI FRENCH BANK
• Utilizing sorting machines and similar administrative technology.
• Sort and distribute mail by category
• Keep records of incoming packages, including their weight, return address, and description
• Printing and mailing of credit card billing
• Sign for incoming registered or certified mail
• Collect and prepare correspondence to be mailed
• Arranged for express delivery when needed
• Track mailroom supplies (e.g. stamps, envelopes, address labels) EDUCATION
1991-1992
COMPUTER PROGRAMMING, COLUMBAN COLLEGE
MARCH 1990
HIGH SCHOOL, OLONGAPO CITY NATIONAL HIGH SCHOOL
3
SKILLS
• Computer literate
• Communicate effectively
• World class customer service
• Team Player
• Good numeracy skill
• Leadership and management skill
• Highly organized
• Make good decision under pressure
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