CURRICULUM VITAE

PERSONAL INFORMATION

Name : CHAO SOKHNA

Sex : Female

Date of birth : 11 January, 1985

Place of birth : BeongDonpa Village, SlorKram Commune, Siem Reap City, Cambodia, Marital Status : Single

Mobile : +(971-**-***-****, +(971-**-***-****

Email Address: adeime@r.postjobfree.com

WORK EXPERIENCES

2018 – Present: Working as a Cashier Cum Assistant Accountant in Al Minzaal Restaurant and Bakery, Abu Dhabi, UAE.

- Monthly management account preparation, release cheque for suppliers.

- Production of profit and loss.

- To complete and maintain sales invoices and reports.

- Preparation of the Accounts Pack for review.

- Weekly wages, petty cash and other journal posting.

- Daily cash receipts postings.

- Ordering Food and Beverage to support in restaurant and catering from supplier.

- Responsible for Food and Beverage stock management.

- Inventory and ensure that restaurant supplies are ordered on time.

- Spot check on receiving items with the scales are correct and good quality.

- Responsible for cost controlling, and make sure all items from suppliers aren’t out of date.

- Supporting the senior/managing accountant and wider finance team.

- Responsible for stock management, hygiene, arranging items, temperature for frozen food, and vegetables, fruits and soft drink.

- Helping in another operation in Restaurant field as greeting customer, taking sit for customer, making order F&B with customer, and serve customers.

- Checking Hygiene and environment in kitchen, restaurant and catering.

- Make sure all the fridges and chillers are clean and right temperature.

- Pest control manageable.

- Food coupon contribute to the workers in factory.

- Substitute for absent service staff when in needed as cashier or supervisor.

- Helping another operation in the company when in needed.

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2014– 2018: Worked as a ESL Teacher Level 1 at Beltei International school campus 11. Web: www.beltei.edu.kh

- Preparing teaching materials, lesson plan and homework sheet.

- Follow and comply with teaching standards and safety regulations.

- Responsible for classroom management, maintain a clean and tidy classroom consistent with health and safety standards.

- Responsible for classroom decoration, label word banks and art craft.

- Responsible for book record accordingly every monthly.

- Checking attendant and and report to office administrative.

- Monitoring the students indoor and outdoor.

- Teaching basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.

- Managing classroom activities, including structured lesson, free play, toilet break, lunch time, and break time for students.

- Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.

- Demonstrate activities to students.

- Organizing and supervising play and game activities (music, song, dancing, gaming etc.).

- Observe and evaluate children's performance, behavior, social development, and physical health.

- Correcting Monthly test, and make classification.

- Communicate with parents regularly to understand the children’s background and psyche. 2011 – 2014: Worked as a Customer Service in CINTRI Garbage Government. Web: www.cintri.com.kh

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Recommend potential products or services to management by collecting customer information and analyzing customer needs.

- Prepare product or service reports by collecting and analyzing customer information.

- Manage large amounts of incoming calls.

- Provide accurate, valid and complete information by using the right methods/tools.

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

- Keep records of customer interactions, process customer accounts and file documents.

- Follow communication procedures, guidelines and policies.

- Resolve customer complaints via phone, email, mail or social media.

- Use telephones to reach out to customers and verify account information.

- Greet customers warmly and ascertain problem or reason for calling.

- Advise on company information.

- Take payment information and other pertinent information such as addresses and phone numbers.

- Suggest solutions when a product malfunction

- Work with customer service manager to ensure proper customer service is being delivered. 2009 – 2011: Worked as an Operation Monitor in Siem Reap International Airport. Web: www.mpacambodia.com

- Checking and controlling the passengers for security before them on aircraft.

- Checking passengers’ baggage with monitor machine.

- Passport and fly ticket checking.

- Checking passengers’ stuff in their carrying bag before they are in waiting area.

- Responsibility with security of airport entrance.

- Responsibility with passengers’ baggage.

2005 – 2009: Worked as a Cashier in Star Mart Caltex (Chevron Cambodia) Web: www.chevron.com

- Manage transactions with customers using cash registers.

- Scan goods and ensure pricing is accurate.

- Collect payments whether in cash or credit.

- Issue receipts, refunds, change or tickets.

- Redeem stamps and coupons.

- Resolve customer complaints, guide them and provide relevant information.

- Greet customers when entering or leaving the store.

- Maintain clean and tidy checkout areas.

- Bag, box or gift-wrap packages.

- Handle merchandise returns and exchanges.

EDUCATION

2011 – 2013 : Completed Year 2 Semester 1 Bachelor of Art in Accounting and Finance at Build Bright University Siem Reap Campus. www.bbu.edu.kh 2014 - 2014 : Successfully completed Pedagogy Training Special Course at Beltei International University.

2000 – 2003 : Successfully Finished high school diploma at 10 January High School, Siem Reap City.

COMPUTER LITERACY

Microsoft Office (Word, Excel, PowerPoint),

Microsoft Office, Picture Manager,

Internet and Email, Outlook, Printer, Fax, Photocopy, and Scanner. POS SYSTEM Acknowledge.

All Social Media.

HOBBIES AND FAVOURITE

Sport : Swimming, Riding bicycle, Running, and searching. Reading : Books, Listening, Newspaper, Magazine, News, Technologies, Development, and Social Sciences.

Handwork : Best in Crocheting, and knitting Skill. Art craft : Best in Decoration, Drawing, Recycle Processing. REFERENCE

Mr. Omar Elayat, Human Resource at IHG Group, UAE. Contact: + (971-**-***-****

Email: adeime@r.postjobfree.com

Mr. Usman Nasir, Accounts (Alminzaal Restaurant & Bakery) Contact: + (971-**-***-****

Email: adeime@r.postjobfree.com

Contact this candidate