Caitlin Daly

**-** **** ******, *******, NY ***** adeikk@r.postjobfree.com 917-***-****

EDUCATION

Baruch College Bachelor of Organizational Psychology 2020

SUNY Delhi Associate of Hospitality, Hotel Management, December 2016

Scholarships: Magnuson Hospitality Endowment

I am searching for an entry way into the domain of Human Resources, which I sincerely hope to develop my career path in. I am an approachable and friendly recent college graduate who is passionate about helping people become their best self and explore potential situations that may be limiting an individual’s work. I am dependable, a positive people person, structured and organized but can also easily adapt to diverse change.

RELEVANT COURSEWORK AND PROJECTS

Career Development and Planning, Baruch College: Interpreted major career development theories in relation to unique persons in the workforce. Obtained an enhanced understanding of career barriers, work-life balance, organizational career management practices, etc. Research project geared to understand Employment after Incarceration.

Psychology of Motivation, Baruch College: Explored major concepts of humanistic motivation, mainly within the workplace. Group project dedicated to Expectancy Theory—Receiving a Job Promotion.

Research Methods, Baruch College: Constructed and designed individualistic experiments and analyzed data findings effectively. Personal Research Experiments include: Job Satisfaction and Relationship Satisfaction Correlation, Customer Service Employment and Self Esteem Correlation, Gender Domination in a Classroom, etc.

Conflict Resolution, Baruch College: Learned major concepts on how to facilitate and deal with conflict in a workplace and everyday life. Explored the value of emotional intelligence in regard to communication. Executed workshops to delve into core problems.

PROFESSIONAL EXPERIENCE

Assistant Guest Service Manager, Hilton Garden Inn LIC, New York December 2019 – Present

Act as Manager on Duty and implement a positive, safe and team-oriented environment

Manage communication between all departments to certify that hotel will exceed its monthly goals (Hilton Honors sign ups,

Assist the Accounting Department with end of month reports

Interview and participate in the hiring and training of new employees and lead Front Office meetings once a week

Lead the team to strive in a positive, timely and courteous character to reflect the personality of the company

Guest Services Agent March 2017 – December 2019

Ensured each guest is satisfied with their visit and if needed professionally resolve any concern in a tactful manner

Apply working knowledge of hospitality to provide input in how guest needs are handle, assisted in execution and responsible for assuring quality standards

Well versed in cash handling, credit card transactions and accurately balancing out house bank

Event Planning Intern, Hurricanes Bar and Grill, Fire Island, New York May 2018 – September 2018

Coordinated events according to BEO’s and assigned staff to events based on skills and schedule

Formulated receipts based on event type responsible for all transactions throughout the restaurant

Promoted the restaurant through various methods: clothing, posters, weekly events, live music and social media

ATHLETICS, LEADERSHIP & AFFILIATIONS

Club Vice President, Baruch’s Soccer Club, New York City December 2018 – June 2019

Controlled budget and dispersed it where necessary

Maintained a fun and welcoming environment and promote communication between all members while scheduling practice

Soccer Athlete, SUNY Delhi, NCAA D3, Delhi, New York August 2014 – October 2016

Demonstrated ability to make decisions under pressure

Committed approximately 30 hours per week to training, watching film, travel and playing matches while maintaining a full course load

Disciplined and responsible individual demonstrated through athletics and school success

ADDITIONAL CERTIFICATES, QUALIFICATIONS AND SKILLS

Certifications: Front Desk Management, ServSafe, Human Resources, ETIPS, CPR, AED, First Aid

Computer: Advanced in Microsoft Applications (Word, PowerPoint, Outlook), Social Networking (Facebook, Twitter, Instagram, Pinterest), Mac and PC literate, NiteVision application, OnQ application, SPSS application, Qualtrics Survey

Skills: Customer Service, Employee Relations, Communication, Time Management, Decision Making, Adaptability

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