Field Supervisor

Matt Smyth

**** **** ******, *******, ***** *****

OPERATIONS AND SERVICE PROFESSIONAL

A team oriented professional with a diverse background in sales, service, training and support. Experience gained as a pre-sale consultant for professional services. Business operation experience include hiring talented people, planning and scheduling work activities for the field, budgeting, and negotiating customer contracts and service issues. Supervise and coordinates workgroup activities to deliver products and services within the committed timeframe. Guide operation using policies and procedures and ensures quality standards are met and operation is in compliance.

Core Competencies

Technical Trainer

Sales and Customer Service Focus

Communication & Leadership

Motivated Self-starter

Consultative Selling Approach

Field Support

Professional Experience

Prime1, Houston, TX

Field Supervisor January 2008 – Present

Supervise sales and field installation team. Approve purchases of technical products, supplies and other inventory required to produce document imaging and storage solutions for clinics and healthcare providers. Negotiates service contracts, proposals and monitors compliance and security. Hires, trains and manages contractors for other assigned projects.

Prime2, Houston, TX

Manager November 2006 – December 2007

Identified, hired, trained and coached 50 team members to staff and provide around the clock service and support from an operations call center. Analyzed the barriers impacting customer service and established guidelines and procedures to triage and escalate problems. Identified and promoted team leaders from within the group to cover each shift and delegated responsibility to achieve customer service goals. Measured team and individual performance and provided classroom curriculum and training, discipline and merit increases accordingly. Surveyed customers periodically to identify opportunities to improve quality of services delivered from our 24/7 operations center.

Education

Bachelor of Science

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