Customer Service Specialist
Resume:
Susan D. Sexton
Winston-Salem, NC 27107
(C) 336-***-****
SUMMARY OF QUALIFICATION
Dependable Conscientious Quality-Oriented/High-Quality Producer
A Proven Self-Motivator/Leader, Works Well Independently and a great Team Player Excellent Analytical, Problem-Solving, Decision-Making, and Customer Service Skills
EDUCATIO
Associate Degree in Accounting December 1993
National Business College Danville, VA
WORK HISTORY
Hanes Brand Inc.
The Clark Group
Collection Analyst Specialist December 2019-April 2020
Winston Salem, NC
Deal with customers diligently, courteously and professionally while collecting payments. Initiate strategies for collection processes and procedures. Negotiate payment plans. Respond to customer inquiries. Persuade customers diligently to pay past due amounts. Collaborate with accounts receivables staff regarding collection of payments. Advise customers on alternative payment plans. Create repayment schedules based on customers’ financial situations. Retain customer loyalty while initiating processes for collection of payments. Maintain and update record of customers from whom collections are made.
Wells Fargo
Insight Global, LLC April 2019- November 2019
Loan Service Specialist 3 Charlotte, NC
The Loan Specialist 3 supports Commercial Lending Services, service experience strategy within
the functional group Production Services. Commercial loan products serviced are floorplan, line of credit, and term loans including real estate and construction. Dealer clients are served in an assigned portfolio environment and the primary focus us inclusive of customer service and a variety of loan servicing tasks. This role provides external/internal expert advice in all areas of commercial loan servicing such as payment research, insurance, payoffs, prepayments, loans rates/spread, and equity accounts. External customers serviced are dealer clients and auctions. Internal customers are Commercial sales, Service, and Risk Partners
AT&T Mobility May 2009 – January 2019
Inbound Customer Care Specialist Greensboro, NC
Answer inbound calls and assist customers with going over their bills, troubleshooting devices. Talk to our internal Salesmen and store employees to help assist customers with their account. Promote and deliver effortless customer services to handle all our customers’ needs by Promoting produces that would benefit the customer business or personal accounts. Handled escalated customers call, and questions. And worked on helping to promoted team spirit and great company atmosphere. Obtain Sales and marketing accessories for the customer’s account.
Jones Metal Works Greensboro, NC
Administrative Assistant April 2007- March 2009
Treat all customers in a courteous and friendly manner. Ensure that Jones Metal Works’ “customer-first” philosophy is maintained. Daily/weekly/monthly posts deposits, vendor invoices, payments and payroll to the Quick Books 08 computer accounting system. Retrieves and prints Accounts Receivable aging schedule weekly, reviews with President. Contact delinquent accounts to collect overdue payments, or commitment to pay. Ensure that bank deposits are made daily and other responsibility and general functions on a day to day basis.
Insurance Overload Staffing Charlotte, NC
Clerical/Mail room February 2007-April 2007
Manage all incoming mail and distribute to the appropriate person to be handle properly. Separate and pass out claim faxes that come in from Indiana for Wachovia and State of NC and given to the agents to be process. Maintain spread sheet for claims that are pick up and returned from agents. Barcode claims to be scan in the system. Train any new employee and create new hire packets as needed.
Robert Half Accounting Winston-Salem, NC
Account Receivable June 2006-November 2007
Post cash payments to customer’s account using debts and credits. Collect commercial payments from customers that are current and past due. Research discrepancies on accounts as needed. Prepared deposit on a day to day basis as well as make collect calls on customers that are 30 or 60 days past due. File invoices, process credit payments, as well as answer multi phone lines.
Pepsi Customer Service Center Winston-Salem, NC
Inbound Account Receivable Sales Rep April 2002- February 2005
Process inbound sales calls to determine appropriate action required to satisfy the needs of the customer. Process calls and sales for external & internal customers. Utilize technology tools to navigate through a variety of computer screens to issue resolution to ensure proper handling of all inbound customer calls. Providing courteous and efficient customer service to all account holders and obtaining onsite training for any new procedures. Obtain Sales and Marketing skills through onsite training
Sales Agent October 2001- April 2002
Provide courteous, efficient customer services to account holders. Obtain Sales and marketing skills through on-site training. Cross-training on CARMS, accounts Receivable
The Bartech Group Durham, NC
State Manager June 2001 -October 2001
Maintain scheduling, hiring, and training for all new employees. Provide Orientation for new Employees at five different locations. Maintain personnel records for the Durham office for a total of ten employees that reported to me on a day to day basis. Figured payroll for the Durham office as well as being a liaison between the contract Employee and the corporate office. Order supplies for Greensboro and Charlotte and other office supplies.
Griffin Management Winston-Salem, NC Manager March 2000-June 2001
Communicate with employees on work progression status and problem resolution. Maintain personnel records for regional employees. Maintain accuracy of computer database input from subordinate personnel through regular and repetitive review. Travel approximately three times a week to different pay agent locations to manage/audit locations.
Central Carolina Bank Winston-Salem, NC
Lead Teller March 1994 – March 2000
Enter numerical data in computer utilizing a ten-key pad at a rate commensurate with performance. Post different transactions to customer’s account. Print reports of activity for reviewing and balancing. Assist in resolutions of problems encountered in the status of customer’s account. Initiated customers credit reports for review of loan approval. Balance daily one to two million dollars. Provide courteous, efficient customer service to all account holders. Obtain sales, marketing and leadership training skills through on-site training quality classes.
COMPUTER SKILLS
Microsoft Word Data Entry CTS Seibel Accounts Receivable
Collections Quick Books People Soft SAP
Accounts/Payable Excel
AWARDS/COMMUNITY SERVICE REFERENCE
Monitor for Building Fund Auxiliary Available upon Request
Coordinator Assistant for teen Group Activities
Secretarial & Supply Officer in Sunday School Department
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