Developer Support
Resume:
Babu Janardhanan Neelakanda Pillai
************@*****.***
https://linkedin.com/in/babu-janardhanan-neelakanda-pillai-93b00830/
To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of Software Engineering. Also, the position should be of lead role which will enable me to use my strong organizational, analytical and technical skills, educational background, and ability to work well with people. 13 years of record accomplishment, demonstrating strong analytical and problem-solving skills, computer proficiency, and ability to follow through with projects from inception to completion. I am exceptionally well organized, strong work ethics and willingness to work hard to achieve employer objectives, my experience covers programming using Splunk, AppDynamics, Tealeaf, UNIX, ORACLE, Splunk, Python, ELK/Kibana, Java, INFORMATICA, JIRA, SQL Developer, TOAD and HP Unified Functional Testing. I have worked on Microsoft Technologies SQL-Server.
I am currently working as Application Production Support, Incident Manager and Quality Assurance Engineer for AT&T.
TECHNICAL SKILLS
FUNCTIONAL
TECHNOLOGY
Application Production Support
Incident Manager
Quality Assurance Engineer
Risk Management Doman expertise.
Application Production Support expertise
Logistics - Shipping industry logistics for the client UASC and ESL.
Analysis and understanding of BNYM systems.
Requirements definition, functional specifications and gap analysis.
Implementing projects, end to end testing and user acceptance testing.
Retail Domain expertise.
Splunk, AppDynamics, Tealeaf, ELK
Databases – ORACLE and SQL Server
Languages – Java and J2EE
Operating systems – UNIX/LINUX, Windows (3.x, 95, NT, 2000, XP).
Development Tools - NetBeans IDE 3.6, 5.0, 5.5, Eclipse, CVS and Informatica 9
Other ESP job scheduling tool, Harvest version control tool, TDP and JIRA defect tool
PROFESSIONAL EXPERIENCE (Only key projects listed)
Project 1 – AT&T Inc. (AT&T RSD Ops Support FB – OPUS Production Support)
Production Support August 2013– Till date
OPUS is a point of sale application for AT&T sales reps to service AT&T customers assisting with all their communication needs.
OPUS allows the sales reps to service or set up customers with wireless or wireline accounts
Application Support and Monitoring.
Testing connecter car flows
Voice and Data Transfer
U-Verse, DirecTV, Digital Life, Customer Snapshot, Click2Store, D2D, RSIQ, QRAS, Local Dealer, Soft Card and CSCR.
Client
AT&T Inc. is a premier communication holding company and one of the most honoured companies in the world. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and internationally. With a powerful array of network resources that includes nation’s largest 4G networks, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T DIRECTV brands. The company’s suite of IP-based business communications services is one of the most advanced in the world.
Activities involved:
As a Production Support, my role involved
1.Primary 24X7 Application Support and Monitoring with Testing for Retail Point of Sale and Call Center OPUS Application. Troubleshooting Production issues related to U-Verse, 3G Microcell, DSL, Activations, Upgrades and Migrations, Direct Fulfilments, SKUs and IMEIs, Barcodes and Coupons, Wireline, Inventory and Billing system.
2.Application Support and Testing various devices like GSK (Solution Center), ESK and RSIQ (Welcome Center). Troubleshooting issues related to cash register variance and peripherals like receipt printers, signature capture devices, barcode scanners, driver license scanners and inventory scanners.
3.Remedy Administrator for PST Team. Creating and Managing Work Queue for AOTS (ATT One Ticketing System) and CM (Change Management).
4.Troubleshooting Issues related to OPUS Access, Telegence Dealer Code errors and external access errors. Working on issues related to Stores Profile and users' role & permission levels.
5.Perform daily maintenance for pending transaction, failed inventory transactions and unreserved inventory transactions.
6.Development and Execution of complex SQL queries & stored procedures for various Business users across the Organization. Extraction & Preparation of weekly Reports as per business requirements.
7.Working with Sites having issues in accepting checks or debit/credit cards. Troubleshooting failed credit/debit transactions.
Tools and Technologies Used:
Opus Application, Opus Commander, WEDAT (Web Enabled Data Access Tool)
Splunk, Tealeaf, AppDynamics, UNIX/LINUX, SQL, TDP, JIRA and Oracle 10.2
HTML, CSS, JavaScript, Java,
SQL Developer, TOAD, Mercury BAC, BMC Remedy, Quality Center, HP Unified Functional Testing, Rational Clear Quest
Project 3 – BNYMellon (Risk Management Division – Credit Risk Information System)
Production Support November 2010 – August 2013
CRDW is a support and enhancement project for the systems operations and maintenance for key components of the CRDW within the EPM environment. The Bank of New York will collect detailed credit risk information as part of its efforts to comply with Basel II rules and store it in the PeopleSoft Enterprise Performance Management Data Warehouse (“EPM” or “Data Warehouse”). The Credit Risk Data Warehouse (CRDW) will be the repository for the data used by BNY for its current credit risk and economic capital reporting conducted within the Portfolio Management Division (“PMD”), and to provide data for Basel II credit and equity risk capital calculations. The CRDW consists of three areas: the ODS (Operational Data Store), which houses data as it exists in the source files and is divided into the Staging and Transformation layers. The second area is the Warehouse area, which contains transformed data structured based on the data model. The Publication layer is the third area of the CRDW, which supports reporting needs. The technologies involved in this project are Datastage, PeopleSoft, DB2, Mainframe, Java and Power Builder.
Client
Established in 2007 from the merger of Mellon Financial Corporation and The Bank of New York Company, Inc., The Bank of New York Mellon is a leading asset management and securities company, uniquely focused to help clients manage and move their financial assets and succeed in the rapidly changing global market place. Headquartered in New York, The Bank of New York Mellon has more than $20 trillion in assets under custody or administration and more than $1 trillion under management. Today the Bank of New York Mellon has 40,000 employees, more than one quarter of which is located outside the United States. The company serves more than 100 markets through a global presence in 34 countries establishing it as a truly global provider to a truly global clientele. For over 100 years they have been serving clients around the world, and so developed a deep understanding of how global markets ebb and flow.
Activities involved:
As a Production Support, my role involved
Daily activities during the production support -
1.Creating batch jobs using UNIX Shell Scripting for CRIS and CRDW Application.
2.Providing 24X7 Production support for CRIS, CRDW, AIMS and CIF Applications. Troubleshooting Production issues related to the above-mentioned applications.
3.Testing (Enhancement and Regression) for CRIS Application. Tested various SOW Enhancements with respect to CRIS Application, CRIS Database and CRIS Batch Jobs.
4.Development and Execution of complex SQL queries & stored procedures for CRIS, CRDW, AIMS and CIF Applications
5.Perform post release validation tests for code and configuration changes.
6.Analyzing the production issues logged via JIRA and updating the Maintenance Task Document.
7.Monitoring the Jobs and services for CRIS Application and ETL Jobs using Enterprise Systems Platform (ESP) and Informatica Power Centre Monitoring Window respectively.
8.Creating ETL Jobs using Informatica Power Centre for CRIS Application. Reading the data from the FTP location and updating in the Informatica Server using UNIX Shell Script.
9.Leading the Credit Risk Information System Production Support team from offshore and held the responsibilities of the batch support delivery from offshore.
10.Exposure of interacting with client’s technical and business leadership teams with exposure to Banking and Financial Services.
11.To get clarification and answers, time to time from business and pass it on to the team.
Tools and Technologies Used:
Core Java, JSP, XML.
SQL Developer, Putty, ESP and WinSCP
Harvest for version control
Project 4 – Best Buy Services Inc., USA (BBFB - BBFB eProcurement)
Offshore Developer December 2009 – November 2010
The BBFB eProcurement project aims to build an eProcurement framework in BBFB and integrate it with ‘DonorsChoose.Org’ and ‘eSchoolMall’. The proposed framework would be built with the vision of making future vendor integrations less painful in terms of both cost and effort.
At the high level, the Best Buy for Business (Comergent) system would be enhanced to provide the following capabilities:
1.Expandable Electronic Procurement Framework capable of accepting, processing and sending Standard cXMLs to trusted partners.
2.Customized BBFB external (bbfb.com) site for eProcurement partners.
3.Intelligent Exception Management for eProcurement orders.
The purpose of this document is to illustrate the high-level design approach and specification for implementing this project. As the release of the eProcurement framework is phased, this document would be used as a living document and would be updated for on-going releases/upgrades to the eProcurement Framework.
Client
The Best Buy Company, Inc. is an American multinational consumer electronics corporation headquartered in Richfield, Minnesota. It also operates in Puerto Rico, Mexico, Canada and China. The company was founded by Richard M. Schulze and Gary Smoliak in 1966 as an audio specialty store; in 1983, it was renamed and rebranded with more emphasis placed on consumer electronics.
Activities involved:
As a Developer my role involved
1.Development of the Low-level design documents for the applications.
2.Prepared the Sequence and the Class diagrams for the flow of sequences.
3.Development of the Applications which involves several high-level customs.
4.Exposed a new Webservice for creating quote in BBFB system
5.Maintained the source code in CVS with proper version.
6.Prepared the Unit Test Case, System Integration Test Case Documents, Unit Testing and System Integration Testing.
7.Given the QA, UAT and Production Phase support.
8.Acted as a SCM team
Tools and Technologies Used:
ORACLE
Core Java, Comergent, JSP, HTML and Servlet
CVS as version control
EDUCATION
Title of the Degree with Branch
College/University
Year of Passing
Master of Computer Application
Bharathidasan University, Trichy / India
2005
Bachelor of Science in Statistics
Bharathidasan University, Trichy / India
2002
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