JOSIE J. BALAGOT

Blk * Lot * Lombard Ave, La Posada Subd., Sucat, Muntinlupa City 1770 Mobile Number 091*-***-**** Email: adeij1@r.postjobfree.com

QUALIFICATIONS SUMMARY:

Over 25 years of solid experience, leading all facets of HR Operations, HR Shared Services for multiple sites located globally for a large size organization with over 25,000 local and expat employees of a well-established and ISO certified multi-national companies from BPO, Manufacturing and Online Gaming Industry. Globally serving as business partner, assuming responsibilities of Human Capital, leading organization in a strategic and effective planning, budgeting, cost control, implementing change and transformation, setting of strategies and organization development ALIGNED with key business agenda supporting efficiently and collaborating with stakeholders with proven track record in attaining smart goals, employee’s satisfaction, maintaining industrial peace, improving employee’s engagement with high contribution to the success and increased in profit.

Mastered the Labor Code of the Philippines, International Labor Organization and fluently speak Ilonggo and Japanese Language and able to read and write Hiragana and Katakana and basic Kanji character.

Major Accomplishments:

-Building, developing high-performing and empowered team

-Implemented Change to a formulated and fast growing organization

-Cost Control and/or Labor Cost reduction by 30%

-Zero Non-Conformity of ISO re-certification audit of Human Resources

-95-100% attainment of Goals

-Transformed Organization Structure/Culture

-Total revamp of HR functions

-Streamlined and automated HR processes

-Authored Employee’s Handbook of various company

-Developed and revised HR policies and programs, projects

-Handling of Labor Cases with 100% Success Cases

-Improved Employee Satisfaction Rating by 30%

-Communicated and collaborated efficiently across all levels of the organization with all Business Unit Heads, Stakeholders among our internal organization and branches globally

-Facilitated Cross Cultural Orientation to our employees

Contact No.

CELLPHONE 091*-***-****/091*-***-****

EMAIL adeij1@r.postjobfree.com

PERSONAL PARTICULARS

NATIONALITY FILIPINO

MARITAL STATUS MARRIED

PERMANENT RESIDENCE PHILIPPINES

NO. OF CHILDREN 5 (AGES: 30, 28,21,18, and 12)

EDUCATIONAL BACKGROUND

HIGHEST LEVEL

LEVEL BACHELOR DEGREE/

MASTER OF BUSINESS ADMINISTRATION

FIELD OF STUDY COMMERCE

MAJOR BUSINESS MANAGEMENT/BUSINESS ADMINISTRATION

NAME OF INSTITUTION DE LA SALLE UNIVERSITY

LOCATION BACOLOD CITY, NEGROS OCCIDENTAL, PHILIPPINES

GRADUATION DATE 1987

SECOND HIGHEST LEVEL

LEVEL PROFESSIONAL CERTIFICATE

FIELD OF STUDY EDUCATION

MAJOR PHYSICAL EDUCATION

NAME OF INSTITUTION DE LA SALLE UNIVERSITY

LOCATION BACOLOD CITY, NEGROS OCCIDENTAL, PHILIPPINES

GRADUATION DATE OCTOBER 1987

OTHERS

1.

LEVEL PROFESSIONAL CERTIFICATE

FIELD OF STUDY JAPANESE LANGUAGE (passed Proficiency Test (JLPT))

NAME OF INSTITUTION EMBASSY OF JAPAN

LOCATION METRO MANILA, PHILIPPINES

YEAR ACCOMPLISHED 1992

2.

LEVEL PROFESSIONAL CERTIFICATE

FIELD OF STUDY COMPUTER OPERATIONS

NAME OF INSTITUTION HANDS ON COMPUTER SCHOOL

LOCATION MAKATI CITY, PHILIPPINES

YEAR ACCOMPLISHED 1992

3.

LEVEL PROFESSIONAL CERTIFICATE

FIELD OF STUDY PHYSICAL EDUCATION TEACHER

NAME OF INSTITUTION DE LA SALLE UNIVERSITY

LOCATION BACOLOD CITY

YEAR ACCOMPLISHED 1987

4.

LEVEL CERTIFIED ISO AUDITOR

FIELD OF STUDY ISO AUDITING

NAME OF INSTITUTION TUV RHEINLAND

LOCATION CAVITE AND LAGUNA

YEAR ACCOMPLISHED 2010

EMPLOYMENT HISTORY

SPECIALIZATION:

SETTING UP NEW COMPANY

STRATEGIC TALENT MANAGEMENT

EFFICIENT MANAGEMENT OF HR DAY TO DAY OPERATIONS

CREATION AND IMPLEMENTATION OF ORGANIZATION DEVELOPMENT

HR ANALYTICS

STRONG LEADERSHIP AND INFLUENCER OF SENIOR LEADERS

ORGANIZATION TRANSFORMATION

EMPLOYEE PERFORMANCE MANAGEMENT

BUSINESS CONTINUITY PLANNING

SUCCESSION PLANNING

BUDGET PLANNING AND CONTROL OF EXPENDITURES

SETTING, MONITORING AND ATTAINING BUSINESS STRATEGIES

MANAGEMENT OF COMPANY BIG EVENTS

COMPANY WIDE TRAINING NEEDS AND ANALYSIS

JOB ANALYSIS, SKILL GAP ANALYSIS, TRAINING PLAN

FORMULATION OF EMPLOYEE’S HANDBOOK

TOTAL REWARDS

EMPLOYEE RELATIONS

EMPLOYEE RETENTION AND ENGAGEMENT DESIGN AND SYSTEM

COMPENSATION AND BENEFITS MANAGEMENT

CORPORATE SOCIAL RESPONSIBILITY

COMPLIANCE RULES & SOX POLICY

LABOR CODE

HANDLING OF LABOR CASES

UNION BUSTING

GENERAL & LEGAL AFFAIRS

PURCHASING

COST CONTROL

SALES MANAGEMENT

DOCUMENTATION OF POLICIES AND PROCEDURE ACCORDING TO ISO/EMS/SA/SOX

QUALITY MANAGEMENT REPRESENTATIVE/AUDITING

OCCUPATIONAL HEALTH AND SAFETY

JAPANESE LANGUAGE INTERPRETATION

5S IMPLEMENTATION

HORENSO

CROSS CULTURAL

FOREIGN EMPLOYEES WORKING VISA & ALIEN EMPLOYMENT PERMIT

BUSINESS PERMITS/LICENSE (LGU, PAGCOR, PEZA, CEZA)

EVENT MANAGEMENT

1.W-TECH SOLUTIONS INC.

TITLE BUSINESS SUPPORT HEAD

INDUSTRY BPO

DATE JOINED November 4, 2019 – present

DEPARTMENT HR, ADMIN, BACK OFFICE IT

JOB RESPONSIBILITIES:

Establish operational strategies, goals and objectives and rigidly monitor to attain set goals and objectives relative to Talent Acquisition, Talent Management and services to employees and other departments

Review current organizational structure and implement re-organization

Manpower planning and Talent Acquisition

Review and create HR policies and processes, Standard Operating Procedures to enhance employee’s productivity and company profit

Review salary structure and total rewards of employees

Drive and campaign Employee Engagement

Create various programs to ensure and improve Employee Satisfaction

Analyze HR metrics and data and create corrective actions to be presented to upper management and stakeholders

Initiate new projects for process innovation

Create training plan for all levels of organization

MAJOR ACCOMPLISHMENTS:

Total revamp of HR operational functions

Streamlined HR processes cutting leadtime of HR services to employees and other departments

Automated timekeeping, payroll processing

Automated Leave Filing

Automated

Created new 32 HR policies to be implemented company wide

Revised Employee’s Handbook and Code of Discipline

Facilitated Training Needs and Analysis

Facilitated Employee Satisfaction Survey, analyzed result and implement corrective actions

Created Annual Training Plan for all levels/departments

Business Continuity during Enhanced Community Quarantine

2.ITAS GLOBAL SOLUTIONS INC.

(FORMERLY SKY ARROW TECHNOLOGY, INC.)

TITLE HR and ADMIN. HEAD

INDUSTRY BPO

DATE JOINED May 5, 2005 – October 31, 2019

DEPARTMENT HR, Admin and Learning & Development

I. Human Resources

1.Recruitment

Revised recruitment systems and policies upgrading and implementing modern approach on how to hire highly competent employee without delay by shortening the process, and fit to our culture and the skills required for every position. This policy is also in compliance to non-discrimination policy.

Revised all the forms pertaining to recruitment to comply with the new system including the non-discrimination policy

Set entry level and salary as guide of recruiters in every position requested by all departments

Set required skills for every post/level we have to serve as guide of recruiter

Revised employment agreement and created new employment contract on various type of employment

Created a monitoring system for all manpower request and ensured that deployment is within our leadtime

On time deployment of manpower requirements

Reviewed and revised contracts of back ground investigation service provider, recruitment agencies, and on-line job posting and was able to get better agreement and cost reduction

Developed background investigation system for prospect employees

Created referral system in talent acquisition

Conducted interviews for managerial level applicants

Rendered final approval in hiring applicants including what position and salary to be given to new employees

2.Organization Development

Reviewed standard operation procedure and recommended to each business unit head the processes to lessen workloads and eliminate redundancy of works and reduce cost;

Reviewed and recommended appropriate manpower headcount in every department and position;

Creates strategies for HR and Administration to serve as our guide for the year;

Facilitated semi-annually presentation of business strategies participated by top management and all business unit heads;

Monitored the identified strategies if it is attained or not;

Developed various programs and activities to maintain the low attrition of the company;

Collaborate with top management, other unit heads as to our strategies and its result, updates on laws, and all other information relevant to our operations.

3.Organization Control

Changed and upgraded the HRIS previously utilized to update the system and include other data which were not in the system. With the upgraded HRIS system employee’s information were in tact and completed in the system and can be easily retrieved and reviewed;

Ensured that employee’s information and the movement of their employment are updated in our HRIS as well as in their respective 201 file;

Ensured that each employee has an updated and protected 201 file;

Re-designed the employee’s performance management system. With the new design of evaluation I implemented, we were able to have an objective evaluation system, employees were evaluated fairly and given due recognition with their identified KPIs, required skills and job result for every period of evaluation;

Submits report monthly to top management of our manpower headcount with analysis and recommendation;

Monitored and analyzed the attrition rate. Analyzed the result of our exit interviews and make corrective actions to every concern raised by exiting employee;

Designed and implement succession planning for all critical position as part of our business continuity plan;

Created business contingency plan to ensure operations in times of some unwanted incidents and calamity;

See to it that employees are well informed of any movement pertaining to their salary, position, promotion and assignment by serving them formal notice using the Personnel Action Notice Form.

4.Learning and Development

Created Training and Development Policies;

Identified skill gaps of employees;

Conducted training needs analysis and identified training needs of each employee and each position;

Designed annual training plan with budget;

Created matrix to identify required training and skills for each position/level;

Conducted various training from Managers and selected employees;

Created various training module for employees;

Submitted monthly and annual training expenses of the company;

Ensure that all training records of employees are properly encoded and updated.

5.Compensation and Benefits

Created salary structure of the company;

Designed job levels with corresponding salary;

Created various programs, activities and benefits of employees in the form of recognition and monetary reward to further improve the engagement of employees and maintained the low attrition rate;

Researched and surveyed salary and benefits annually with the same industry and other company to serve as our guide to maintain competitive salary and benefits of employees;

Conducted annual review of salary and benefits (including cost) to ensure that we are giving competitive rates and benefits to our employees;

Analyzed monthly our payroll costs and implemented control points;

Ensured that all government remittances are done promptly and updated all policies pertaining to SSS, Pagibig, Philhealth;

Facilitated within our company premises the acquisition of employees of their UMID, Philhealth and Pagibig IDs.;

6.Employee Relations

Created new company rules and regulations with schedule of penalty;

Authored Employee’s Handbook and released to all employees;

Created systems and policies on how to handle employee disciplinary actions;

Render final judgement to each employee administrative case;

Handled labor cases with coordination with our labor lawyer having 100% decision favorable to our company;

Conduct counseling to employees be work related of personal matter;

Created monthly, periodical and annual activities to enhance employee’s engagement e.g. team building, summer outing, women’s month celebration and etc;

Created policies for work life balance;

Implemented the Compressed Work Week scheme duly registered and approved by DOLE;

Implemented the flexible work arrangement to selected employees;

Created an on line suggestion system wherein employees are free to raise their concern and being addressed on time and properly;

Secured the working visa and work permits of our foreign employees;

Ensured that excellent service is given to employees from a simple inquiry to processing of their benefits.

7.Occupational Health and Safety

Created policies and system pertaining to health and safety of employee;

Analyzed the result of our annual physical examination and identified work related illness and make corrective actions to prevent and reduce the same illness;

Released monthly health campaign based on the result of our medical examination and the illnesses of our employees;

Implemented the zero drug free workplace and created policy for this;

Organized the emergency preparedness and rescue team and developed various programs and activities relative to the health and safety of employees.

8.Data Privacy Compliance

Created policy in order to protect the privacy of employee’s data from updating, storing, disposal;

Assigned authorized person who can only access employee data.

II.Administration

Set goals and objectives/ strategies every 6 months and rolldown them to our team;

Secure business permits of our company;

Implemented program to control the inventories and utilization of our supplies;

Implemented cost cutting programs and able to reduce cost by 20%;

Properly monitored our staff houses and ensure it is being renewed or terminated on time and that utilization and appropriation and allocation of the units are proper;

Ensure building maintenance are done periodically and properly;

Ensure on time and efficient provision of transportation of employees;

Ensure that company vehicles are maintained properly and that insurance are updated;

See to that all assets and supplies of company are properly accounted with monthly inventory report;

Ensure that airfare and hotel accommodations are provided for our guest, managements;

Facilitated including planning and budgeting big company events such as anniversary party, summer outing, Christmas Party and monthly company meeting.

3. COMPANY NAME KURODA HOYO PHILS. INC.

TITLE GENERAL MANAGER – SALES DEPARTMENT

INDUSTRY MANUFACTURING

DATE JOINED November 21, 2001 to March 31, 2005

WORK DESCRIPTION:

Formulated and designed Sales Department System

Managed the Sales Department and Purchasing Department

Set and attained higher than the Monthly Sales Target

Maintained Customer’s Profile/account

On time procurement and controlled purchasing price both for local and imported goods. Exportation of products

Do the Japanese Interpretation upon request of Japanese staff during meeting with local staff

Advised Japanese staff about the Labor Laws, PEZA Laws, & etc.

4. COMPANY NAME TOKUMI ELECTRONICS PHILS. INC.

TITLE GENERAL MANAGER – ADMINISTRATION DEPARTMENT

(HR, ADMIN, PURCHASING)

INDUSTRY MANUFACTURING

DATE JOINED May 6, 1992 to September 21, 2001

WORK DESCRIPTION:

Managed the HR and Administration Department composing of Recruitment, Employee Relations, Organization Control, Welfare & Benefits, Training and Development, Payroll, IT, General Affairs, Plant Maintenance of three (3) factories located in Cavite, and Laguna inside PEZA with over 20,000 employees;

Collaborated with top management as business partner to ensure accomplishment of business agenda both locally and across global brnaches;

Designed HR policies and company rules and regulations including Employee’s Handbook;

Formulated and executed HR & Admin. strategies aligned to business agenda;

Lead the weekly management meeting attended by the President, VP, and all Business Unit Heads both local and expats;

Facilitated presentation of all departments and top management business strategies on semi-annual base;

Facilitated and designed organizational development program for individual, team or department.

Formulated, designed, reviewed periodically and implemented company rules and regulations (Employee's Handbook).

Appointed as Quality Management Representative for ISO certification of the company;

Created and maintained written standard operation procedures/policies of HR and Admin. in accordance to ISO/QMS/EMS/SOX standards;

Designed and implemented Corporate Social Responsibilities programs and activities;

Designed and managed the performance appraisal of employees and recommend budget and/or percentage for annual increase to be presented to top management;

Conducted regular review and policies of employee's salary, total rewards and schedule of benefits to ensure competitiveness;

Formulated various programs and policies for employee's retention/engagement;

Introduced and facilitated succession planning to all departments;

Developed and designed system of recruitment and/or talent acquisition to ensure highly competent and on time deployment of manpower and able to provide bulk manpower requirements in short lead time;

Industrial relations functions such as coaching, dialogues, counseling, grievances in order to maintain harmonious relationship of employees and management;

Handled labor cases and collaborated with company lawyers to this matter;

Handled employee discipline and imposed fair and just judgement with due process;

Enhanced employee's skills and knowledge to all level and department by facilitating training needs and analysis, job analysis, and identified skill gaps of every employee;

Created and reviewed various training modules, created annual training to bridge skill gaps for all levels in the organization and monitored training records of employees and identified priority training of each employee;

Facilitated various in house trainings/seminars for managerial and supervisory levels such Cross Cultural, 5S, Horenso, Kaizen, People Management, WAVE, company rules and regulations, compliance rules and etc.;

Formulated the overall system and programs of Occupational Health and Safety Standards;

Negotiated and reviewed contracts with sub-contractors, contractors, service providers, and condo unit owners resulting cost effective;

Designed and implemented cost savings programs and activities which resulted reduction of company expenses of more than 30%;

Acquired working visa and alien employment permit of all expatriates;

Provided sufficiently expats (employees/guests) housing, transportation, hotel bookings and all other requirements as per request with quality service;

Performed Japanese Language interpretation upon request;

Created and implemented 3Q6S policy in all organization;

Secured business licenses of the company;

Handled government related requirements and acted in behalf of the company.

5. COMPANY NAME KSP MANUFACTURING INC.

TITLE CONSULTANT

INDUSTRY MANUFACTURING

DATE JOINED 1999 - 2000

WORK DESCRIPTION:

Established and acquired Business Certification, occupancy permit, operation permit of the company (PEZA, SEC, SSS, BIR & etc.);

Secured Visa for all Expatriates;

Secured Alien Employment Permits/Work Permits for all expatriates;

Formulated the Company Rules and Regulations/Employee's Handbook;

Designed the system and procedure of the HR and Administration Division.

6. COMPANY NAME JAPAN SEAMEN’S UNION

TITLE JAPANESE INTERPRETER/PERSONNEL ASSISTANT

DATE JOINED 1989 – 1992

WORK DESCRIPTION:

Assisted concerns and issues of sea men;

Prepare monthly report of the complaints of sea men;

Do the Japanese Interpretation upon request of Japanese staff during meeting with Filipino seamen.

SKILLS AND STRENGTHS

SKILL DESCRIPTION YEARS OF EXPERIENCE PROFICIENCY

HUMAN RELATIONS >20 ADVANCED

HR ANALYTICS >20 ADVANCED

PEOPLE MANAGEMENT >20 ADVANCED

TALENT ACQUISITION >20 ADVANCED

ORGANIZATION DEVELOPMENT >20 ADVANCED

COACHING/COUNSELING >20 ADVANCED

COST CONTROL >20 ADVANCED

LABOR CODE >20 ADVANCED

EMPLOYEE DISCIPLINE >20 ADVANCED

PERFOMANCE MANAGEMENT >20 ADVANCED

COLLABORATION >20 ADVANCED

LEDERSHIP >20 ADVANCED

STRATEGIC PLANNING >20 ADVANCED

POLICY MAKING >20 ADVANCED

TRANSFORMATION >20 ADVANCED

CREATIVITY >20 ADVANCED

JAPANESE LANGUAGE >15 ADVANCED

JAPANESE WORD PROCESSOR >10 ADVANCED

ISO AUDITOR >20 INTERMEDIATE

MS EXCEL >20 ADVANCED

MS WORD >20 ADVANCED

MS OFFICE >20 ADVANCED

MS POWERPOINT >20 ADVANCED

LANGUAGE PROFICIENCY: PROFICIENT IN ENGLISH, JAPANESE, ILONGO, BUHINON & FILIPINO

CARREER OBJECTIVE: To be able to apply my knowledge to the company I am working toward the progress, being a great contributor to the smooth operation and success of the company, and maintain harmonious relationship between employees, management, fellow managers and the entire organization.

PERSONALITY: Appealing personality, strong leadership, influencer, good sense of humor, emotional and demonstrative, cheerful and bubbling over, enthusiastic and expressive, sincere at heart, always curious, good on stage.

AT WORK: Organize, manage time properly, plans all actions and strategies, makes friends easily, loves people, very approachable, assess fairly, does not hold grudges, apologizes quickly, flexible, volunteers for jobs and accepts multi-tasks, thinks up new activities, creative and colorful, inspires others to work, likes spontaneous activity, optimistic.

Character References:

1.Mr. Michael Seepersaud, Business Development Head, W-Tech Solutions Inc.

Contact Number: 097*-***-****

2.Mr. Oliver Manabat, Learning and Development Manager, W-Tech Solutions Inc.

Contact Number: 0917-579--3929

3.Mr. Eric Regalado, IT Head, Tokumi Electronics Phils. Inc.

Contact Number: 099*-***-****

4.Ms. Beverly Camacho, HR Business Partner Manager, W-Tech Solutions Inc.

Contact Number: 091*-***-****

Certified True & Correct by: Josie Jimenez Balagot

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