Customer Service Sales

Yasmeen Khoury

*** ******** **.

Northville, MI *8167

***********@*****.*** 313-***-****

Education:

University of Phoenix- (2018-July 2020) Degree, Bachelors in Business Management/Marketing

Oakland County Community College- Graduation Date (April/2018)

Degree, Business Associate Degree

GPA (Overall 3.5 GPA)

Northville High- Diploma (August 2013-May 2016)

Summary: I have an extensive background in sales and product knowledge. I also have a demonstrated track record to exceed quotas and serving customer needs.

Employment

Novi Sports Club -Camp Counselor, Seasonal (Summer-2016&2017)

Responsible for suggesting activities for the children

Assisted in daily supervision of over 20 children

Responsible for recording payments and assisted in accounting duties

Organized files

Sales Rep, Sweet Factory, 12 Oaks Mall, September 2015-September 2017

Assisted and encouraged customers in selecting and purchasing products

Addressed customer needs- Help up sale ultimately increasing profits

Answered/addressed customer questions and any customer service issues

Responsible for inventory and merchandising

Responsible for daily accounting, deposits and merchandise ordering

Intern, Quicken Loans, The Qube, May 22nd- August 11th

Responsible for daily reports to be sent out to regions

Assisted and supported Regional Vice Presidents and Directors of Mortgage Banking

Worked on business improvement projects

Created and planned regional meetings

Assisted in daily team huddles

Created and implemented a Mortgage Banking intern handbook

Streetwear Authenticator, StockX, OCM, 2017-2018

Responsible for authenticating popular streetwear brands including Kith, Supreme, Bape, and Off-White.

Worked on authentication improvement projects

Create training manuals and Standard operating procedures

Helped with creating the fake handbook

Executing all ops processes (unboxing, product staging, authentication, and processing)

Streetwear Authentication Quality Assurance (AQA) Specialist, StockX, Data Center (2018- 2020)

Responsible for knowing the difference between real and fake streetwear items including: Kith, Supreme, Bape, and Off-White.

Wrote and implemented the standard operating procedure for Streetwear AQA.

Traveled to assist in the launch of the NYC StockX Drop Off (brand ambassador/customer service/QA/AQA responsibilities)

Learned and executed all QA processes (cancelling orders, contacting buyers, finding lost invoices, looking into buyer accounts)

Documenting fake items with break downs for training purposes

Learned and mastered Adobe Lightroom and a T5i Canon EOS Rebel

Assisted with proof writing and editing company articles and IPOs

Participated in PR for YouTube videos with Complex and Highsnobiety explaining my role at StockX

-Complex Magazine Video: https://www.youtube.com/watch?v=nacvrgQCBko&t=308s (explanation starts @ 4:57)

-Highsnobiety Streetwear Blog Video:

https://www.youtube.com/watch?v=0Ok0AWcA1TI&t=210s (explanation starts @ 3:22)

Skills

I believe my strongest asset is my ability to communicate in an effective manner using both oral and written presentation skills. I am a proven self-confident, resourceful team player who is also able to work independently in a fast paced environment. I am a natural organizer and problem solver with the innate ability to understand and recognize opportunities in the workplace. I have mastered Microsoft word, power-point, excel and movie maker.

Volunteer Experience:

Forgotten Harvest

Northville Civic Concern

St. Mary’s Orthodox Church

Contact this candidate