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Customer Service Manager

Location:
Edmonton, AB, T6X, Canada
Posted:
July 11, 2020

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Resume:

AHMED FELLAHI

**-**** **** ******, **, Edmonton, T6X 0W7, Canada

Cell. 780-***-****

adeihp@r.postjobfree.com

LANGUAGES: ENGLISH, FRENCH, ARABIC

HIGHLIGHTS OF QUALIFICATIONS

To have a job requiring excellent skills using customer service large and to contribute to the overall ALLIED UNIVERSAL goals, vision and mission.

Having a large experience in hotel business industry, banking services, calling center, public relation. More than 10 years for security and safety companies, executive protection, loss prevention, asset protection specialist.

Focusing on highest genuine care and dedication, excellent leadership, Coaching and Counselling, high communication skilled, very motivated person, responsible, big sense of dependability, flexibility, adaptability and judgement; great public speaker, great active listener, excellent team player and builder.

PROFESSIONAL WORK EXPERIENCE

WALMART CANADA CORP June 2019 to March 2020, Loss Prevention Officer, ensure store security by making daily patrols of the facility, validating doors and showcases are secure and functioning properly. Make external arrests when necessary. Investigate instances of financial and physical shrink and communicate findings to Store Leadership and in cases of an internal case matter communication to the Market Loss Prevention Manager first. Support store evacuation procedures in case of fire or another emergency. Conduct and Support investigations as assigned including, instances of internal theft and/or dishonesty, matters relating to external organized retail crime, and cases as assigned through Walmart Canada Global Ethics, in a timely and thorough manner and in accordance with Walmart Canada policies. Required to communicate information from different sources and effectively clarify issues for others, often presenting different perspectives.

THE HOME DEPOT CANADA, March 2016 till May 2019, Asset Protection Specialist, surveillances and searches, apprehension of the subjects, case documentation and evidence, investigating all internal fraud, theft related to the associates, interviewing, after gathering all facts involving the shrinkage, fraud, thefts activities. I implemented corporate policies and business plans founded in extensive research. Supervise inventory and merchandise shrinkage. Monitor external thefts, apprehend offender, refer them to prosecution, and maintain close relation with law enforcement officers. I also investigated operational issues and conducted root-cause analysis to inform the development of corrective action plans.

GARDA WORLD LOSS PREVENTION EDMONTON Team Leader, Training Shadowing, Hiring LPOs have been working for REXALL Drug Store, Value Village, Shoppers Drug Mart SDM, H&M retailer, Winners, supervision of the team, preparing weekly reports to regional and head office.

TRIMAX SECURITE, Laval QC, April 2013 to September 2014 …special events, surveillance, mobile patrols, executive protection, subcontracted to Laval Police

LOSS PREVENTION MANAGER for Artemano, QC, Canada, also worked as LPO for Liquor Depot (Société des Alcools du Quebec SAQ), worked for Zara, Loss Prevention Attached Consultant for Purolator Montreal, QC.

GARDA WORLD January 2010 till March 2016, Port of Montreal Mobile patrols, g Montreal Airport, Rio Tinto Alcan employer and employees’ conflict, worked as well for many contracts at hospitals, Air Canada, Suncor Refinery Montreal, Southgate Mall Edmonton, Security Guard and Dispatcher, SHERRITT Industrial site, Fort Saskashewan, AB.

SSIS (Specialized Security & Investigation Services) April 2012 to April 2013 Executive Protection Specialist, Alarm responder and Customer Service Supervisor

TD BANK, June 2008 To January 2011, Financial service Representative.

FIDO Calling Centre, January 2007 to May 2008 Outbound, Inbound sales calls

MARRIOTT HOTEL Jeddah KSA August 1997 to October 2005 Catering and Account Sales Manager

EDUCATION

Junior High School, High school, 7 years Letters and Arts

University 3 years French Literature & Linguistic

TRAINING AND TASK FORCES

Executive and Personal Protection Specialist

Essential Skills (14 models) Customer Service (Marriott, KSA)

Motivation Training / Guest Response / Back to Basic Training

Customer Service Training & Workshop / Service Excellence (Marriott KSA)

Foundation of Leadership (Jeddah Marriott KSA)

Head count Training and Workshop SHERRITT

Partners in Career Management / World Class Negotiations Skills (Marriott KSA)

Trained teams at F&B, Sales, Safety, executive protection, Security Guards, LPOs

Valid Security License

First Aid CPR, AED, WHMIS

Loss Prevention, Security Alarm Responder

Handcuffs and PPCT licensed

VOLUNTEERING

Canadian Red Cross Montreal, QC

Canada Breakfast for elementary school Montreal, QC

Liberal party Election Campaign Edmonton, AB

Field Trips of Ellerslie Campus School, Edmonton, AB

Action for Healthy Communities Edmonton, AB



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