Manager Program

Vijaya Veni Mukkamala

**** ******* *** *******************@*****.***

Newark CA 94560 +1-669-***-****

Experience Summary

● ~ 13 years of experience as Program Manager,Technical Project Manager & IT Analyst successfully delivering projects in SDLC model

● Expertise in closely partnering with Engineering Teams & the Business to drive features & deliver applications/products using Agile approaches and SCRUM/ Kanban framework

● Currently working as an Agile Program Manager at Kaiser Permanente, Pleasanton CA

● Excellent time management skills with the ability to manage work to tight deadlines and balance the pressure of executive requests and product launches

● Expertize in prioritizing tasks, working in collaboration with onshore/offshore teams and managed teams to successfully deliver projects on time and within budget

● Led cross functional teams through release planning sessions, quarterly planning, daily stand-up meeting, sprint retrospectives, demonstrations and other issue resolution meetings

● Experience in Vendor Management & Program Management

● Drove coordination of major feature releases and ongoing delivery of value to customers where multiple teams, release trains, and solution groups were involved

● Crafted and reviewed services contract and Service Level Agreement language Tools & Techniques

Tools : JIRA, Confluence, Sharepoint, MS Project, Visio,Service Now, Eclipse, SOAP UI,Quality Center SQL, JQL, Splunk, Bugzilla, ALM, Selenium, Java,APIs, Groovy Scripting, VB Approaches & Frameworks : AGILE- SCRUM/Kanban model Understanding of Service-Oriented Architecture & Cloud Services Engineering. Worked on Mobile & Cloud based web Applications

Certification

● Certified Scrum Master from Scrum Alliance (ID: 1125417 ) Work Experience

Kaiser Permanente, Pleasanton, CA- Currently working as Scrum Master/Program Manager As a PM, support Continuous Integration & lead the Cloud Services & Engineering teams. Responsible for Cloud Services development, release, service automation, integration and financial aspects. Integrating edge servers for medical (iOT) devices using Ansible Tower 1. Implementing Edge Computing as a Service

● Integrating the Edge site VCenters with the Click to Cloud(Orchestration Automation) at the hospital

● Reduction in latency by 20% at the hospitals, supporting the COVID-19 situation

● Reduction in bandwidth usage, thus able to deploy & run a wider range of applications on Edge Servers.

2. Implementing SovLabs plugin layer to deliver software-defined approach to Cloud Management

● Improvising the extensibility of the vRealise Automation that spans geographically across 4 data centers.

3. Implementing Red Hat Ansible Tower replacing Puppet on both Linux & Windows OS

● Led a team responsible for engineering the delivery of automated platform and infrastructure services that consisted of Middleware, Integration, Messaging and Security. 1

4. Migration of Gen2 to GenF - Lab VMs ( Within Kaiser Labs)

● Using the Fling tool, migration of the VMs in the development environments from Gen2 to GenF

Cox Automotive ( Xtime, Inc), Redwood City, CA from May’15 - Aug’18 as Technical Project Manager Technical Project Manager for Xtime Engage, a mobile application & Xtime Schedule, a cloud based CRM solution. Tracked the release plans and updates as per the change requests from the dealers periodically. 1. Braintree & Vantiv Payment Systems integration to Xtime Engage

● Integrating Xtime Engage APIs with Braintree API

● Creating roadmap, Implementation plan, Identified the KPIs, Business values, efforts and prepared the ROI metrics

● Built on prototyping the minimum viable product & led on CI/CD development process and change management initiatives

● Enable advisors to collect payments from their handheld device

● Led communication and coordination with the teams and stakeholders during feature definition and delivery

● Facilitated periodic reviews with organizational leaders and stakeholders to provide clarity on the expected value delivery and gain stakeholder feedback

● Improved test coverage by 30% using test-data driven approach and pair-programming

● Worked with 4 cross functional teams & the project was delivered in about a year

● Improved product quality by validating successful & failed transactions and tracking the codes/response messages

2. Vehicle Inspection forms for Xtime Engage

● Inspection forms include details like dents, chips or cracks on the vehicle. Prototyped on NISSAN dealers using the AGILE- SCRUM model

● Leveraged JIRA, Confluence & Sharepoint, managed backlog data integrity for accurate reporting and collected key metrics to evaluate success and business impact of the program

● Enhanced team’s velocity by 5% by incorporating test data driven approach & capacity planning for onshore & offshore teams into sprint planning sessions

● The project was delivered over 6 months in various languages for dealers across the United States, Canada, Australia and Germany

3. VIN Scanner integration to Xtime Engage

● Integration was done for the apps on IPAD & MS Surface. Led teams in multiple locations to do a prototype for HONDA dealers. Handled multiple iterations and delivered the product using SCRUM - incremental approach.

● Leveraged JIRA to maintain product backlog, sprint backlog, task definitions, burndown metrics and focussed on improving velocity for the 2-week sprint.

● Improved backlog management, story clustering and release coordination by facilitating quarterly planning and sprint retrospectives.

● The project was delivered over 4 months, slashing time to delivery by ~20% and helping gain reliable customer feedback

Fidelity Information Services, Bangalore, India from Sep’12- Jan’15 as IT Project Manager Migration of Core Bank products (built on IBM FSDM Data Model ) to modularised JAVA versions of Next GEN Enterprise Customer, Enterprise Product & CAPE (Common Arrangement Processing Engine ) products.

● Used the Waterfall approach and leveraged knowledge of SDLC 2

● Led complex technology project collaborating with a team of 30 - architects, developers and analysts, across offshore and onshore locations (Milwaukee, WI, Jacksonville, FL)

● Worked with stakeholders to define requirements and delivery milestones

● Leveraged MS Project, JIRA, MS Excel and performed tasks central to monitoring project progress including project planning, executing, budgeting & resource management

● Identified the critical paths, conducted meetings for root cause analysis and brainstorming to remove obstacles in hitting goals, and production of deliverables

● Established appropriate q uality gate checks at each phase of the project during project execution

● Collected, compiled, analysed data and communicated status of the project on daily/ bi-weekly basis to stakeholders helping the on-time delivery of the product

● Utilised shared resources to get contractors from the outsourcing firm and reduced operating costs by 15%

JPMorgan Chase & Co., Bangalore, India from Apr’11- Apr’12 as Project Manager QA Project for Private Banking & Wealth Management Web application used for JPMC HNWI clients.

● Worked with Product Teams, SMEs to maintain Project Management Plan, Risk & Mitigation Plan

& Test Strategy Documents

● Managing an onshore- offshore team of 8 at Bangalore / Mumbai (India) and New York, NY.

● Developed and maintained work breakdown structure, traceability matrix, impact analysis, change requests for each deliverable

● Successfully implemented the BPT framework on time and in budget Tata Consultancy Services, London, Basel & India from Aug’06- Apr’11 as Project Lead Implementation of TCS BANCs in London Clearnet House, London and AVALOQ in Bank Sarasin, Basel.

● Used waterfall model & gained thorough knowledge of SDLC and Automation tools and techniques Education

Bachelor's Degree in Industrial Engineering and Management from BMS College of Engineering 3

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