Milca Sagesse

*** *** ******

West palm beach, FL 33401

561-***-****

adeifd@r.postjobfree.com

Skills

●Customer Service (7 years)

● Microsoft Office (2 years)

●Hospitality Experience (4 years)

●Employee Orientation

●Order Entry

Experience

Jan 2020 - June 2020

Carlisle Palm Beach, Lantana - Resident Program Assistant

● Assumed responsibility for the physical, mental, and emotional well being of residents assigned to his/her care.

● Provided whatever assistance is required by residents to assure adequate standards of healthcare, medication administration, personal hygiene, proper nutrition, overall care, community involvement, participation in preferred activities.

May 2019 - August 2019

Chick Fil A, Winter Haven - Team Member

● Operated cash register to take payments and make change for customers

● Took orders for drive through using headset

● Filled drinks and made shakes

●Cleaned dining room to provide a good customer experience

●Provided great customer services to ensure customer loyalty

February 2018 - April 2019

Carlisle Palm Beach, Lantana - Concierge

●Welcomed residents and family members to ensure that they were comfortable

● Acted as the point of reference for guests who needed assistance or information

●Provided customer with personalized solutions by suggesting activities and facilities that might meet their needs

●Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

● Answered the phone and made reservations, took and distributed messages or mail and redirected calls to appropriate personnel

● Responded to complaints and searched for an appropriate solution

February 2014- February 2018

YWCA, West palm beach- Resident Coordinator

● Prioritized regular communication about the client's needs with all relevant parties including service coordinator, service providers, and family

● Answered hotline calls to assist homeless clients to find shelters

●Provided orientation regarding the move-in process so that customers were well-informed of the rules and regulations

●Sorted donations of clothing, shoes, and food for women and children by size, colors, and type

● Stocked shelves with donations for clients to be able to select items more easily

● Entered data regarding customers' personal information into PC

Education

September 2018 - Present

DeVry University, Online Classes - Associate Degree

Business Administration

Contact this candidate