Assistant Customer Service
Resume:
Milca Sagesse
West palm beach, FL 33401
*******.******@*****.***
Skills
●Customer Service (7 years)
● Microsoft Office (2 years)
●Hospitality Experience (4 years)
●Employee Orientation
●Order Entry
Experience
Jan 2020 - June 2020
Carlisle Palm Beach, Lantana - Resident Program Assistant
● Assumed responsibility for the physical, mental, and emotional well being of residents assigned to his/her care.
● Provided whatever assistance is required by residents to assure adequate standards of healthcare, medication administration, personal hygiene, proper nutrition, overall care, community involvement, participation in preferred activities.
May 2019 - August 2019
Chick Fil A, Winter Haven - Team Member
● Operated cash register to take payments and make change for customers
● Took orders for drive through using headset
● Filled drinks and made shakes
●Cleaned dining room to provide a good customer experience
●Provided great customer services to ensure customer loyalty
February 2018 - April 2019
Carlisle Palm Beach, Lantana - Concierge
●Welcomed residents and family members to ensure that they were comfortable
● Acted as the point of reference for guests who needed assistance or information
●Provided customer with personalized solutions by suggesting activities and facilities that might meet their needs
●Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
● Answered the phone and made reservations, took and distributed messages or mail and redirected calls to appropriate personnel
● Responded to complaints and searched for an appropriate solution
February 2014- February 2018
YWCA, West palm beach- Resident Coordinator
● Prioritized regular communication about the client's needs with all relevant parties including service coordinator, service providers, and family
● Answered hotline calls to assist homeless clients to find shelters
●Provided orientation regarding the move-in process so that customers were well-informed of the rules and regulations
●Sorted donations of clothing, shoes, and food for women and children by size, colors, and type
● Stocked shelves with donations for clients to be able to select items more easily
● Entered data regarding customers' personal information into PC
Education
September 2018 - Present
DeVry University, Online Classes - Associate Degree
Business Administration
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