Manager Customer Care

Meherunisha. A

E-mail: *****.*******@*****.*** Mobile: +91-900*******

Professional Summary

Result driven Sourcing Manager with 9 years of experience in Category Management. Verifiable talent for maintaining profitable Category/Online operations with success in capitalizing on growth opportunities. Implementing promotional/marketing strategies articulate communicator and effective leader.

Professional Experience

Feb 2015 – Till Date Emami Frank Ross Limited

Designation : Toys Merchandiser / Stationery & Gifts

Department : Merchandising

JOB RESPONSIBILITIES:

Handling the Toys / Stationery & Gift Merchandiser

section of all the stores across india.

New Store planning lay-out and marchandise.

Travelling and sourcing of new brands from vendors across the country.

Monitoring fil rates of top vendors.

Handling category monthly and yearly promotional sale activity.

Co –ordinating with the floor staff and planning ways to increase the sales of the category

Monitoring the visual display at the stores

2007 – 2015 Landmark Ltd Chennai

Designation : Music & Home Entertainment

Department : Merchandising

Manager – Sourcing & Buying & Merchandising (2007-2011)

Having good knowledge and experience in category for the Chain of Stores.

Key Vendor Account opening,

Procurement Planning & Budgeting for the Stores

Collaborate extensively with Marketing Team to facilitate the promotional efforts of New Arrivals.

Building Vendor relationship that drives cost reduction and margin increase.

Supporting the backend operation like sourcing and providing database for our (www.landmarkonthenet.com)

Initiating other incomes thru SIS (Shop in Shop) Module in joint venture with vendor/publishers

Interfacing with Distributors to obtain new product information, including but not limited to,

Promotional materials, pricing, descriptions, and UPC/EAN codes

Updating the Regional Merchandising Team of the Latest Trends & New Arrivals in the Market

Impart Training to Section Sales Associates on Product Knowledge, Merchandising & Sales Planning.

Providing the Assistance to the Project Team in terms of Setting-up Systems & Processes during the New Store

Openings

Periodical Visit to the Distributors place to ensure the stock availability to all the Stores

Asst Manager – Store Operations (2011-2015)

Store Opening / closing.

Managing teams and implementing SOP

Motivating team members to achieve their Targets and building teams

To implement the promotional activities and maintaining pangrams for the store.

Drive optimal customer satisfaction.

Managing the employee of SIS (Shop in Shop) Module.

Arranging internal audits on a monthly basis for high value stock

2004 – 2006 White House Software Company (MNC) Chennai

Worked as Marketing Executive & H R Assistant

2001 – 2004 Star Dot Star Chennai

Worked as Landmark Team Leader for Star Dot Star.

Sales, Customer Care Executive & Stock Maintained

1998 – 2001 Abu Palace Chennai

Worked as Hostess / House Keeping

Areas of Expertise

Purchaser and planner

Negotiating

Supply strategies

Continuous improvement

Professional development

Good analytical skills

Good level of confidence

Software & System Skills

Proficient in Microsoft Office Package: Microsoft Word, Microsoft Excel, Microsoft Outlook.

SAP - Purchasing system

OMS - Order Management System

Academic Background

Sl.No

Exam

School/University

% of Marks

1.

B.C.A

Jamal Mohammed College, Trichy

70%

2

HSC

Soundarapandi Subbammal Higher Secondary School, Chennai.

66%

3.

SSLC

Soundarapandi Subbammal Higher Secondary School, Chennai

68.8%

Technical Skills

Operating System

Windows 2003, 2007, MS Office

COMPUTER KNOWLEDGE

D C A (Diploma Computer Application)

PERSONAL DETAILS

Name : Meherunisha. A

Age : 35yrs

Sex : Female

Nationality : Indian

Marital Status : Married

Languages Known : English, Tamil, and Hindi & Urdu

Contact Address : #24, Lakshmanan Nagar, 1st Cross Street,

Peravallur, Chennai – 600082.

Place : Chennai

Date : (MEHERUNISHA)

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