A B O U T M E

VANESIA BROOKS

SUPPORT SPECIALIST

OBJECTIVE

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

EXPERIENCE

ASSISTANT MANAGER

(August 2019 -current))

Enforced company policies and procedures to strengthen operational standards across departments.

Delegated daily tasks to team members to optimize team productivity.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.

Completed inventory audits to identify losses and project future demands.

SOCIAL MEDIA MODERATOR

(April 2019 – August 2019)

Devised data collection processes and procedures, including surveys, polls and questionnaires.

Reviewed and edited copy ahead of final evaluation, verifying content conformed to style and tone guidelines.

CUSTOMER SERVICE REP

(December 2017 – April 2019)

Evaluated customer account information to assess current issues and determine potential solutions.

Escalated customer concerns, store issues and inventory requirements to supervisors.

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

Reviewed account and service histories to identify trends and issues.

Documented conversations with customers to track requests, problems and solutions.

SKILLS

Report creation

Credit card payment processing

Inbound and outbound calling

Application installations

Service desk support

Call center experience

I use a creative approach to problem solve. I am a dependable person who is great at time management. I am always energetic and eager to learn new skills.

C O N T A C T

adeidt@r.postjobfree.com

480-***-****

Linkedin.com/in/vanesia-brooks-876ba468

Ellenwood,GA

E D U C A T I O N

UNIVERSITY OF PHOENIX

B.A Information Technology

Currently attending

GED

References will be provided upon request

Contact this candidate