Store Manager Assistant

Brandon Saldivar

P: 937-***-**** E: *******.********@*****.***

Objective

Promoting talent and focusing on elevating the customer experience through people development, inspiring growth within, and providing top notch experience for the team.

Experience

May 2019 - Current

AG Jeans, Assistant Store Manager Soho (Flag Ship), New York

•Consistently coaching to create positive Habits while implementing inspiration and open environment with transparency to boost store morale

•Meet payroll targets

•Hire train and recruit top caliber staff to Flagship standards

•Elevated the customer experience by driving results through relationships and memorable moments.

•10% store business is through strong clientele creating loyalty in a tourist market to ensure we retain our local client base in a competitive city competitive market with

•Increased conversion by double withing first 3 Months

Oct 2018 - May 2019

AG Jeans, SM Central Valley, New York

•Elevated the customer experience by implementing service drivers

•Consistently coaching to create positive Habits while implementing inspiration and open environment with Transparency to boost store morale.

•Managed a team of 10+

•Outlet Overall Highest ADS award presented to the Store

•Outlet Overall Highest Volume award presented to the Store

•Outlet Highest UPT award presented to the Store

June 2017-Oct 2018

AG Jeans, SM Orlando, Florida

•Elevated the customer experience by implementing service drivers

•Hired talent and transferred to other markets as strong individuals.

•Developed multiple associates into leaders in the building

•Team morale increased by creating fun incentives, inspiration and consistent coaching to create positive Habits

•Managed a team of 10+

•In first 7 month was able to close $60,000 in defect and maintain store Plan for the Year

•Promoted in September 2018 to SM at Woodbury Commons Outlet

•Outlet Overall Highest volume to plan award presented to the Store

•Outlet Overall Highest comp over LY award presented to the Store

•Averaged a 98.85% Secret Shop Overall

August 2016 – June 2017

Bath & Body Works, ASM Orlando, Florida

•Attract, hire, develop, inspire and retain high caliber talent

•Develop high caliber sales/support team to meet business needs

•Analyze the business to create store specific action plans to get instant results.

•Built a store environment that is sharply focused on delivering exceptional customer service through associate engagements and in store shopping experiences

•Set and reinforce clear and aligned expectations, performance and accountability with all associates

•Meet payroll targets

November 2015- August 2016

GANT, General Manager Orlando, Florida

•Recruited and assembled a new leadership team

•Created a client environment and increased stores KPI's

•Succession planning to develop top talent in the building

•Collaboration within center and region

•Corporate partner with assisting building the outlet expansion

•Currently working through a store remodel and staffing

June 2014- November 2015

Coach, Associate Store Manager Orlando, Florida

•Elevated the customer experience by implementing service drivers

•Development of an assistant to associate leader

•Assisted with development of team and leadership team

•Increased team morale by creating fun incentives and inspiration

•Managed a team of +60 during peak +80

•High exposure impact store for the channel

•Maintained 100% secret shop score

•Promoted within first 6 months to Associate Manager

•Managed a 20M+

June 2013-June 2014

Quiet Flight/Billabong, Associate Operations Manager Orlando, Florida

•High traffic and exposure location- inside the Universal Studios theme park

•Flexing to seasonal hiring and hiring top talent

•Corporate partner with merchandising strategies to increase store metrics based on location

•Creating unique schedules to flex week to week based on being at a theme park

Feb 2012-June 2013

Sunglass Hut, Store Manager Orlando, Florida

•Training operation Leader for Central Florida (6 Locations)

•Leveraged to run 2 locations during transition of a store location

•Networked and hired top talent for the district

•Created events for advertisement opportunities for the district

•Increased conversion by double digits in both locations

Aug 2011 - Feb 2012 (June 2013)

Sunglass Hut, Store Manager Dayton, Ohio

•Store reclassified within first 3 months to gold through increasing luxury brand selling

•Promoted to top door for the channel

•Succession planning for the store to create bench for the district

•Created networking events for the district to hire top talent

•Partnership with Macy’s to ensure cohesive selling environment between store and Department store

Education

2009-2011

Sinclair Community College; Theatre Dayton, Ohio

References

Given upon request

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