SHAKESHIA NWABUEZE, ASSW
*************@*****.***
PROFESSIONAL SUMMARY
Two years’ experience working with children and families in a county setting
Highly skilled in responding to the needs of children and families regarding reports of child abuse or neglect
Demonstrated ability to handle tense and difficult interpersonal situations with the highest degree of professionalism and sympathy
Ambitious, and dedicated professional
Structured Decision Making (SDM) tolls knowledge
Team Player
Strong Communicator
Detail Oriented
Excellent Interpersonal Skills
Case Planning
Outstanding skills in communication with people from a wide array of ethnic and socioeconomic backgrounds
High organization and prioritization abilities
EDUCATION
Bachelor of Science in Criminal Justice, May 2020
Texas A&M Texarkana, Texas
Associate of Science in Social Work, June 2018
Northeast Texas Community College, Mount Pleasant, TX
PROFESSIONAL EXPERIENCE
Customs Brokerage Representative IIII-November 2019- Present
United Parcel Service UPS
Knowledge of HTS and CFR 19, Customs Regulations and PGA clearances.
Proficiency in Microsoft Office
Accurate and rapid data entry
Strong attention to detail
Excellent verbal and written communications skills
Proven organizational skills
Prepare Customs entries and follow-up with the clearance process on all entries prepared.
Communicate documentation discrepancies to client and supervisor.
Coordinate freight delivery to designated locations.
Review rates, trace product movement, file entries with Customs; clarification and valuation of merchandise.
Performs quality checks as needed.
Resolve finance and accounting reconciliation exchange issues.
Responsible for filing entries to customs via BOSS in a timely and accurate manner.
Knowledge of HTS and CFR 19, Customs Regulations and PGA clearances.
Coach Advisor/Trainer Assistant, Oct 2017-November 2019
CASA of Titus, Camp, and Morris Counties, Mount Pleasant, TX
Oversee individual casework management on a regular basis
Contribute to child protection conference meeting
Maintain and update administrative work reports
Coordinate with external agencies in social service provision
Educate families with regard to service provision contracts and expectations
Assessed current or future risk to children by interviewing parents, family members, and others; interviewed and examined children; assessed home environment; and gathered pertinent information from other sources
Provided time limited in-home services to meet the specific needs of clients by identifying problem areas, developing treatment plans, and using appropriate and necessary resources to minimize risk and provide for safety of the child; and maintained contact with parents and children through home visits in order to achieve treatment goals
Developed and maintained effective working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources
CASA Volunteer, April 2017-October 2017
CASA of Titus, Camp, and Morris Counties, Mount Pleasant
Advocate for a child’s best interest in court.
Maintain monthly contact with the child and placement.
Interview child, parents, foster parents and any other concerned parties or relatives
Review appropriate records and reports
Work with Attorney Guardian Ad Litem as counsel, representing the best interests of the child
Confer with counselors, teachers, social workers, etc. involved in the case
Submit thorough, independent written reports to the Court and Guardian Ad Litem prior to court hearings
Appear in Court as needed to answer questions or testify on findings or recommendations
Visit institutions, foster homes or group homes where child is placed or may be placed
Monitor court orders to ensure services to the child are being furnished in a timely manner and placement is appropriate
Maintain contact with the program director/coordinator and submit all documentation
Remain involved in the case until the Court’s jurisdiction is terminated
Correction Officer, May 2011- September 2017
Texas Department of Criminal Justice, New Boston, TX
Oversaw inmates during meals, visits, recreation, telephones calls, and
shower time
Wrote daily reports to help further treatment strategies and diagnostic efforts
Apprehended escapees safely while following proper techniques
Signed in all visitors and completed appropriate visitation log forms
Received property from incoming inmates provided receipts and inspected
for contraband
Wing Cutter, December 2007-April 2011
Pilgrim Pride
Clean, trim, slice, and section carcasses for future processing.
Cut and trim meat to prepare for packing.
Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat.
Obtain and distribute specified meat or carcass.
Process primal parts into cuts that are ready for retail use.
Remove parts, such as skin, feathers, scales or bones, from carcass.
Separate meats and byproducts into specified containers and seal containers.
Team Member, August 2006-December 2007
Lowes Distribution Center
Perform tasks in other areas as assigned by the Operations Coach
Perform tasks to achieve inventory accuracy and quality targets while implementing customer focused distribution
Achieve or exceed personal performance targets by performing assigned on-standard tasks efficiently and effectively
Perform safety inspection of equipment prior to use; handle and operate equipment and tools safely
ACTIVITIES
Member, Community Resource Coordinator Groups (CRCG), June 2018-Present
Member, Child Fatality Review Team Member, January 2019-Present
Volunteer, CASA Advocate, April 2017- October 2017
COMPETENCIES
Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.
Conduct job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
Effective verbal and written communication skills.
Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
Ability to handle multiple task and special projects simultaneously.
Able to work autonomously with minimal or no supervision.
Able to maintain a high level of professionalism and confidentiality.
Ability to manage change and motivate employees to achieve standards.
Ability to develop a strong team atmosphere with emphasis on achieving group and individual goals.
Ability to detect operational shortcomings and develop solutions to correct problems.
Ability to be customer-focused and to build and maintain customer relations and overall business success.
Presenter at Northeast Texas Community College/encouraging students to sign up with CASA.
SKILLS
I have demonstrated the ability to tackle diverse challenges and deliver strong operational results.
Regulated time management skills to successfully teach a group and increase productivity achieving program goals and objectives.
I am energetic and goal-oriented with a genuine passion for expanding my knowledge to be competent in the field to help others.
I have formulated treatment plans, conducted on-going casework, provide advocacy services to individuals.
I have a strong belief in individual empowerment to help foster positive change.
Documented and maintained client records in accordance with policies and regulations.
Worked as a client advocate, broker, educator, facilitator, case manager, and organizer. I have great presentation skills. I have strong written and communication skills.
Professional:
Michelle Cobern
CASA Executive Director
Email: ********.*****@*****.***
Eboney Roney
Juvenile Probation Officer, Program Coordinator, CRCG Liaison
Phone: 903-***-****
e-mail: ******.*****@**.*****.**.**
Laketra Wilkerson
CPS Caseworker
Phone: 430-***-****
e-mail: *******.*********@****.*****.**.**
Personal:
Stephanie Ray-Wyly
Life coaching and Lay counseling, CASA Advocate.
Phone: 903-***-****
e-mail: ***********@*****.***
Nina Andrews
Teacher Aide
Phone: 903-***-****
e-mail: *************@*****.***
Kiosio Fields
CPS Caseworker
Phone: 903-***-****
e-mail: ************@*****.***