Call Center Supervisor

Layloni Washington

Grapevine, TX

*****************@*****.***

(469)337- 4397

To obtain a challenging position within an excellent career oriented corporation that will allow me to use my service skills and grow within the establishment. Authorized to work in the US for any employer

Work Experience

Veterinary Assistant/Receptionist

VCA Sandy Lake Animal Hospital - Coppell, TX

February 2017 to Present

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

• Administer medications as indicated by owners and veterinarian.

• Bring animals to and from the kennel during check-in and check-out times.

• Assist other staff members on occasion with such tasks as helping restrain an animal

• Greet patients and their owners as they arrive and show them to an examining room

• Take pets’ weight and other vital signs upon arrival.

• Feed, bathe and care for patients who stay overnight in our facility

• Provide assistance during radiology procedures

• Clean and maintain the surgical room in preparation for procedures

• Prepare instruments and medications as directed by veterinary personnel

• Calm and soothe anxious patients.

Department Training Mangerial Supervisor

Six Flags over Texas - Arlington, TX

October 2016 to December 2017

• Monitors the day to day operation of an assigned section of Park Operations; ensuring department and park goals are achieved.

• Provides supervision, training, development, and evaluation for seasonal supervisors and teams.

• Ensures teams are proactively guest friendly and that guest first standards are followed and enforced.

• Ensures that all park areas maintain a standard of excellence for cleanliness through the season.

• Handles guest concerns and responds to guest comments.

• Ensures compliance with safety standards.

• Assists with budget preparation, monitoring, and forecasting.

• Serves as Operations department coordinator

• Facilitate and monitor all departmental trainings.

• Set up department interviews, look for new ways to interview, as well as maintain the quality of the interviewers and the candidates they are selecting.

• Ensure that all necessary departmental paperwork are updated, completed, and constantly stocked. Ride Supervisor

Six Flags over Texas - Arlington, TX

September 2013 to October 2016

• Oversees multiple rides that are in close proximity to one another.

• Makes suggestions for improvements in efficiency and service.

• Deals with employee discipline.

• Handles emergencies along with upper management.

• Trains the new hire ride operators for specific rides in the theme park.

• Handles different paperwork pertaining to the theme park. Promoted to Department Training Managerial Supervisor

Ride Operator

Six Flags over Texas - Arlington, TX

June 2012 to September 2013

• Operated and informed patrons how to operate mechanical riding devices furnished by amusement parks, carnivals, or similar places of entertainment: Informed patrons to fasten belt, bar, or other safety device.

• Moved controls to start and stop equipment, such as roller coaster, merry-go-round, and Ferris wheel.

• Gave directions to patrons, usually over microphone, regarding safety while riding.

• Turned on current to permit operation of ride by patron and turned off current after allotted time.

• Tested equipment daily before opening ride to patrons.

• Observed patrons boarding vehicle to ensure they were safely seated without being overcrowded and safety belts or bars were secure. Promoted to Ride Supervisor

• Collected tickets or cash fares from patrons.

• Spaced rides operated in cars or sections to avoid danger of collisions. Promoted to Ride Supervisor Education

Grand Prairie High School - Grand Prairie, TX

Skills

PROACTIVE (Less than 1 year), SELF MOTIVATED (Less than 1 year), STRONG COMMUNICATION SKILLS

(Less than 1 year), Receptionist, Scheduling, Training Additional Information

Skills Profile:

• Hardworking, Proactive.

• Strong Communication skills: written, in person and by phone.

• Ability to work under pressure in order to meet deadlines while managing time in a constantly changing environment.

• Experienced in handling confidential paperwork.

• Ability to bring resolution professionally to any situation.

• Superb customer-relations background.

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