Customer Service Administrative Assistant

MAYA MARUSHCHAK

**** ***** ** **, ********, WA **087 · Cell: 425-***-**** · Email: **************@*****.*** Professional Summary

Skilled Operations employee, with experience in high volume retail and customer service environments, along with administrative and business knowledge. Desire a position in the growing industry of customer service and the business field. Skills

Coordinating

Computer and Technology Skills

Multitasking

Attentiveness to Detail

Excellent customer service skills

Work well independently and within a team

Proficient in Microsoft Office Suite

Bilingual- Russian and English

Work History

Administrative Assistant, 06/19 to Current

Diaspora Slavic Center - Everett, WA

● Professionally answered the phones and took detailed messages

● Schedule and coordinate appointments

● Utilize computer and typing skills along with knowledge in navigating Word, Excel, and Outlook.

● Maintain and organize documents and set up new client files

● Word-processed documents, to include editing, proofreading, filing, scanning and data entry.

Item Processing Specialist II, 11/19 to 3/20

Heritage Bank - Lynnwood, WA

● Working in a banking operations environment, assisting in bank controls and procedures.

● Utilize computer and typing skills along with knowledge in navigating Word, Excel, and Outlook.

● Balancing bank reports, data, and General Ledgers.

● Processing incoming and outcoming customer mail.

● Processing email and phone requests from branches and assisting with customer accounts and transactions, along with teller balancing issues and etc.

● Processing customer mail transactions and posting bank operations General Ledger transactions.

Lead Associate Operations, 06/19 to 11/19

Chase Bank - Snohomish, WA

● Working in a fast paced banking environment.

● Being responsible for all the daily operations in a bank.

● Scheduling and planning appointments, staff scheduling, audits, etc.

● Utilizing and being proficient in banking technology.

● Providing great customer service at the teller line, and assisting with questions and concerns about accounts and transactions.

● Answering in-branch calls and assisting customers with their questions, concerns, and requests.

● Maintaining a balanced and accurate cash box and cash vault. Along with managing the cash for the branch.

Associate Banker,08/17 to 06/19

Chase Bank - Everett and Snohomish, WA

● Working in a fast paced banking environment.

● Completing transactions for customers quickly and efficiently.

● Providing great customer service at the teller line, and assisting with questions and concerns about accounts and transactions.

● Answering in-branch calls and assisting customers with their questions, concerns, and requests.

● Utilizing typing and computer skills to quickly and efficiently complete transactions. Education

Associate of Arts in Business (Direct Transfer Degree): March, 2019 Edmonds Community College - Lynnwood, WA

High School Diploma: June, 2017

Cascade High School - Everett, WA

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