Office Assistant Customer Service
Resume:
MARY ANN D. ABAYA
Brgy.Bahay Toro, Proj.* Q.C
***.*********@*****.***
OBJECTIVE:
To enhance my knowledge in business office utilizing my strengths in customer service, computer knowledge, strong people skills and organizational abilities. WORKING EXPERIENCE:
Company: Excellence Link General Trading LLC
Position: Executive Secretary / PRO
Period: April 21, 2018 – May 10, 2020
Dubai, UAE
Greet and receive visitor.
Receiving and answering telephone calls
Answering emails & handing out information material to clients.
Providing secretarial support services
Assisting in planning and preparation of meetings.
Manage travel and schedule.
Processing visa of employees
Processing important documents
Company: Grand Oasis Planting Technology LLC
Position: Receptionist cum Secretary
Period: April 21, 2016 – April 21, 2018
Dubai, UAE
First point of contact, meet and greet clients
Receiving and answering telephone calls
Answering emails & handing out information material to clients
Providing secretarial support services
Managing typical office requirements (fax, printer, coffee machine)
Assisting in planning and preparation of meetings.
Receiving invoices.
Company: Crusher Games Network
Position: Office Assistant cum Receptionist
Period: October 5, 2013 – February 4, 2016
Dubai, UAE
First point of contact, meet and greet.
Receiving and answering telephone calls
Answering emails & handing out information material to clients
Customer Services
Providing secretarial support services
Managing typical office requirements (fax, printer, coffee machine)
Assisting in planning and preparation of meetings.
Make schedule for the staff duty.
Account the sales.
Company: EMPC (Shakey’s Philippines)
Position: Receptionist
Period: June 19, 2013 to August 30, 2013
Manila, Philippines
Serve visitors by greeting, welcoming, directing and announcing them appropriately
Answer, screen and forward any incoming phone calls while providing basic information when needed
Receive and sort daily mail/deliveries/couriers
Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
Update appointment calendars and schedule meetings/appointments
Perform other clerical receptionist duties such as filing, photocopying, collating, faxing. Company: Red Crab Alimango House (On the Job Training) Position: Receptionist
Period: January 28, 2013 to February 22, 2013
Manila, Philippines
Draw up client bookings for tables and ensure that tables are set before clients’ arrival.
Inform guests about the availability of tables and direct them to the tables
Keep records of guests who visit the restaurant
Ensure that clients make payment for services before they exit the restaurant
Keep clear records of payments received and make detailed notes of balance payments
Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.
Company: Manila Grand Opera Hotel (On the Job Training) Position: Housekeeping/Linen Attendant
Period: October 29, 2012 to January 06, 2013
Manila, Philippines
Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.
Maintain facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings.
Requires working in damp, dusty and dirty areas. Must clean up human waste and other body fluids, as required.
Wet mop floors in all residents’ rooms and bathrooms daily.
Check all vacant rooms daily to keep fresh.
Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, beds needing repair, etc.).
Completely strip and recoat all floor areas when necessary and as scheduled.
Use safety precautions in all housekeeping services. Company: Tropical Hut Hamburger
Position: Service Crew
Period: January 11, 2011 to June 10, 2011
Manila, Philippines
Greet customers, present menus, make recommendations and answer questions regarding food and beverages
Inform customers about daily specials
Suggest desserts and beverages
Take orders and relay to kitchen
Present bill to customers and accept payment
Maintain clean and well organized service areas (tables) and food storage TRAINING SEMINARS ATTENDED:
National College of Business and Arts-Cubao Philippines Career Development Seminar
August 23, 2012
994 Aurora Blvd., Cubao, Quezon City
La Elliana Hotel
Tourism Planning Seminar
September 25, 2010
Laoag City, Philippines
EDSA Shangri-la Hotel
Hotel Familiarization Housekeeping Seminar and Tour August 14, 2009
1 Garden Way, Ortigas Center, Mandaluyong City 1650, Manila, Philippines Traders Hotel
Food and Beverage Operation
August 14, 2009
3001 Roxas Boulevard, Pasay City 1305, Metro Manila, Philippines EDUCATIONAL ATTAINMENT:
National College of Business and Arts – Philippines Bachelor of Science in Hotel and Restaurant Management June 2009 – March 2013
Quezon City Academy
1144 E.De Los Santos Avenue Quezon City, Philippines June 2005 – March 2009
SKILLS:
Computer literate
Excellent in dealing with other people
Ability to maintain positive attitude in a stressful situations Fast learner, flexible, responsive and open-minded Basic knowledge in Photoshop
MS word, excel and PowerPoint
Professional Affiliation:
2010 – Rank 9 Topnotcher in Basic Accounting 1
PERSONAL DATA:
Height: 5’3”
Citizenship: Filipino
Date of Birth: August 08, 1991
Religion: Catholic
Civil Status: Single
Language: Tagalog, English
Age: 28 yrs. Old
MARY ANN D. ABAYA
Applicant
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