Maintained and grew an account, by proper knowledge of sales &
return that gave the management a good look of the ongoing transactions and to monitor the monthly Market Share Coordinated directly with the van salesmen for proper order and delivery of goods
Implemented a Standard Operating Procedure to handle customer complaints, product deliveries, process and quality problems Encouraged the van salesmen in making proper decision and judgment based on the suitable placement of goods in their respective area
Ensured that the required quality goods are completely transferred on time
Directly reported verbally and electronically to the Business Development Manager
Consistently achieved KPI's through the opening of various categories of on-boarding accounts, systematize process of asset and liability products, and looked after sales service Ensured that rate of interest, pricing and fees are negotiated and maintained above the profit margin
Effectively responded to proper banking channels in KYC, due diligence, AML and compliance policies for precise documentation that simply identifies discrepancies in written/recorded data/information for accurate submission
Great ability to communicate effectively with clients, management, and co-workers for faster goal oriented results Worked in internal bank systems such as FINACLE, CRM, FINONE, DDS
P R O F I L E S U M M A R Y
Accomplished, self-directed, and
ambitious retail banking professional,
has a comprehensive knowledge of
personal banking in sales, marketing,
finance, wealth practices and
procedures.
Address: Gopichand 205,
Al Rafaa Area, Dubai,
UAE
**********@*****.***
C O N T A C T M E A T
S K I L L S S U M M A R Y
Customer Service
P E R S O N A L B A N K I N G A D V I S O R
ARNELLE NAVARRO
Highly motivated, shows enthusiasm,
optimism, and dedication. Believes in
integrity, efficiency, and exceptional
customer service.
Capable of supervising and managing a
team.
Desires to join a team in further
achieving a more in-depth business
performance exposure in terms of
customer relationships and making
outstanding contributions from all the
knowledge and skills acquired from the
12 years of experience.
Sales
Marketing
Computer Systems
Teamwork
Creativity
H O B B I E S
W O R K E X P E R I E N C E
Personal Banking Advisor
Emirates NBD, Dubai, U.A.E. May 2008 - June 2020 Directly promoted skillful customer relation to achieve rapport and make the sale
Oversaw the selection of product placement, promotional display, and price labels
Continuously explored modern technologies for appropriate product knowledge
Determined and recommended work process improvements that increased efficiency
Prepared the daily sales and stock inventory report of selected models of products
Sales Merchandiser
Jumbo Electronics, Dubai, U.A.E. 2005 - 2008
Sales Supervisor
Modern Bakery, Dubai, U.A.E. 2003
E D U C A T I O N A L H I S T O R Y
Emirates Institute of Technology, Dubai, U.A.E.
Business Administration and Information Technology United International Private School, Dubai, U.A.E. Secondary Degree
Dragon boat paddling
Frustrated traveller
Movies and music