Call Center Agent

Curriculum Vitae Of Levar Williams

Contact Information:

Title: Mr

First Names: Levar

Surname: Williams

Physical Address: 1391 Helderberg Road, Bergbron, Johannesburg, 1709 Contact No: 076-***-****

Email: *****.***********@*****.***

Personal Information:

Gender: Male

ID No: 861**********

Nationality: South African

Home Language: English

2nd Language: Afrikaans

Health: Excellent

Race: Coloured

Secondary Education:

Year: 2004

Name of the School: Roosevelt High School

Highest Standard Passed: Matric (Grade 12)

Tertiary Education

National Diploma NQF 6

Academy Of Sound Engineering

Reference: George 011*******

Year: 2010 – Graduated April 2012

Name of Institute Academy Of Sound Engineering

Course: Sound Engineering in Music and Post Production N4 CERTIFICATE

South West Campus College

Year: 2005 (3 months)

Name of Institute: South West Campus College

Course: Business Management

CERTIFICATES

UDEMY Online Courses 2016 – 2018

● MBA In 1 Course

● Investment Banking – A COMPLETE STUDY

● Hedge & Mutual Fund – A COMPREHENSIVE STUDY

Work Experience:

The Die Specialist Business Solutions

Title – Sales and Delivery

Reference: Jessica 081-***-**** or Gift 078-***-**** January 2020 – June 2020 (Retrenched)

• Collect and Deliver the Rotary Dies from Clients to be Repaired

• Visit and call Clients around Gauteng to make sure they happy with the Product

• Look for new prospect Clients

• Update worksheets for the Employees that create and repair the Rotary Dies

• Fill out the repair forms for the Rotary Dies to be repaired

• Protege to learn how to the CNC Lathe and CNC Rotary Die Cutting

• Pack and unpack the Rotary Dies for Clients to be repaired Company – Academy of Sound Engineering

Title – Grooming Mentor/Lecturer

May 2015 - March 2016

References: Nick Matzukis – 082-***-**** or George 011*-**-****

● Assist Music and Business Law Lecturer with his daily Administration

● Create Music and Business Law online Assessments for all the students on LMS

● Mark all the Music and Business assessments for all the students on LMS

● Substitute lecturer for Pro tools and Sound Practice

● Invigilate Assessment Classes

● Invigilate Pro tools 210P Classes

Company - M-NET (Contract Expired)

Department - CHANNEL O AFRICA

Title - MUSIC & EPG SCHEDULER, PRODUCTION TRAFFIC and CHANNEL ASSISTANT February 2014 to March 2015

References: Leslie Kasumba – 074-*******

● Resolve Non-TX tapes

● Follow up with production houses

● Conclude Wipe and Reload

● Deliver physical and digital tapes to library

● Share/distribute tape info

● Record Tape number and details

● Handle the traffic of media between production houses and Channel

● Create and update EPG schedules for Channel O Africa

● Create and Update Highlights for Channel O Africa

● Schedule/Log Edit music for Channel O Africa Broadcast

● Update the Channel O Africa Feed for broadcast

● Assist with transmission of CHOAMVA

● Liaise with MCR and ingest if there are any On Air problems

● Create UID’s on Synergy

● Check all media is ingested on Ardome before Broadcast Company - Ochre Media Pty Ltd (Contract Expired)

Department - Saffron TV

Title - EPG Scheduler & Channel Assistant

February 2012 - 30 August 2013

References: Ushi Goshalia – 076*-***-***/082-***-****

● Send all the media for transmission to get cleaned.

● Deliver all media to Summit TV for Broadcasting.

● Create EPG (Electronic Programming Guide) for DSTV Multi Choice.

● Schedule the monthly playout shows on Zues

● Create new shows on Zues.

● Assistant and Sound Engineer for local shoots on Shows and Fillers.

● Create PO’s (Purchase Orders) for any purchases from the channels production

● Book the relevant employees for local shoots etc camera men, make-up artist, presenters etc.

● Book all the camera, sound and lighting equipment for the local shoots.

● Control the petty cash for the local shoots

● Batch Media for Local Shoots onto hard drives

● Liaise with the whole production team for local shoots and rental companies to send their relevant details and invoices to get paid.

● Create Recons for petty cash and reimbursement.

● Create mileage claims for the production shoots

● Create Call Sheets for all Production Shoots

Company - Ochre Media Pty Ltd (Contract Expired)

Title - Production Assistant on the following TV shows February 2012- September 2013 (Shoots While we were working for Ochre) References: Ushi Goshalia – 076*-***-***/082-***-****

● Eat n Go - 13 Episodes (2012)

● Mango Masala - 13 Episodes (2012)

● Sugar n Spice - 13 Episodes (2013)

● Wild About Rice – 13 Episodes (2013)

● Diwali Treats -13 Episodes (2013)

● Baked – 13 Episodes (2013)

● Star Attraction – 52 Episodes (2012-2013 )

Company - Ochre Media Pty Ltd (Contract Expired)

48HOURS TV Show (SABC 2)

October 2013 - November 2013

References: Ushi Goshalia – 076*-***-***/082-***-****

● Cameraman - 6 Episodes

Cell C (Contract Expired)

TITLE - Data Capturer and Call Centre Agent

I Lost my CV therefore could not retrieve more details and reference number July 2009 – December 2009

● Call Centre agent for Prepaid Customers

● Data Capturer for Prepaid Customers

● Administrative Duties

● Worked on Mopheus Software

Total SA (Contract Expired)

TITLE - Data Capturer and Call Centre Agent

I Lost my CV therefore could not retrieve more details and reference number February 2007- June 2009

● Call Centre Agent for Total South African Franchise Owners

● Worked on SAP ERP and Remedy Software

● Administrative Duties

● Data Capturing

Vodacom (Contract Expired)

TITLE - Data Capturer and Call Centre Agent

Lost my CV therefore could not retrieve more details and reference number December 2006 - November 2007

● Call Centre agent for Prepaid Customers

● Data Capturer for Prepaid Customers

● Administrative Duties

● Worked on Mopheus

Skills: Software Used at Companies

SAP ERP

MS Office

Google Docs, Sheets, Slides

Selector

Synergy

Ardome

Remedy

AVID Pro Tools Certified

ZEUS

LMS

Morphues

Personal Capabilities

Effective communication

Always trying to gain extra knowledge to enhance my skills Data Capturing Skills

Dynamic

Attention to detail

Passionate

Administrative Skills

Always Driven

Accuracy

Team Player

Stress Tolerance

Deadline Drive

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