Manager, Customer Service, Project Management, Administration

SHEA LEMEN

Cell:310-***-****

****.*****@*****.***

EDUCATION

Eastern Washington University • MBA • Cheney, Washington

• Master in Business Administration - General Business - May 2020- Current UCLA Extension • Project Management • Los Angeles, California

• Certification in Project Management - December 2018 Washington State University • Bachelor of Arts • Pullman, Washington

• Major: Human Development - May 2016

PROFESSIONAL EXPERIENCE

Bayview Retirement Community - Seattle

• Seattle, WA • Staffing & Scheduling Coordinator / Central Supply Manager • June 2019 - Current

Schedule development and management for nurses and CNA’s in both Skilled Nursing and Assisted Living departments. Manage employee schedules to abide by state mandated hours for census and staffing ratios. Project future staffing hours based on census predictions. PPD management to track overtime for all employees. Responsible for recruiting and screening new applicants. Ensure all staff are in compliance with Washington State and company policies. Manage central supply in order to ensure all necessary supplies are ordered and stocked weekly. Budget management and analysis, invoicing, and approving PO’s.

SDI Media

• Los Angeles, CA • Localization Project Manager / Client Operations • September 2017- February 2019

Project manager for multiple client accounts. Client contact through phone and email for project development. Managed localization projects for television shows and features. Developed subtitling and dubbing projects; scheduled to language specific subtitling teams or dubbing studios. Managed projects from creation to completion. Developed product delivery schedules for client approval, quote creation for new projects, and issued purchase orders and invoices.

GCAM Plasma

• Pullman, WA • Receptionist • March 2016 - December 2016

Responsible for scheduling and processing donors in a timed environment. Performed all office duties.

Daily Grind Espresso

• Pullman, WA • Manager • April 2015 - March 2016

Responsible for hiring and training new employees, scheduling, product ordering, and organizing meetings to keep the business running efficiently. Handled all cashier functions. Performed various customer service tasks.

Washington State University Athletic Ticket Office

• Pullman, WA • Customer Service Representative • August 2013-September 2015

Performed all office duties and prepared ticket packages for all athletic events. Assisted customers with ticket sales for single games or season ticket packages. Senior office representative assisting in overseeing other student employees and their job tasks. SKILLS

Proficient in Microsoft Offices

Microsoft Teams

Strong Critical Thinking Skills

Proficiency in KRONOS

Excellent Customer Service Skills

Project Management

Order Development and

Processing

Advanced in Scheduling Tools

Budget Management and Analysis

Client Relations Management

PO and Invoice Management

Time Management and Organization Excellent Verbal and written Communication Skills

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