Office Assistant

ANGELINA PANCELLO QUERRO

PH: +1-786-***-**** **********************@*****.***

EXPERIENCE

Overseas Leisure Group February 2020 – Now

Travel Planner Assistant

Daily Responsibilities:

-Assist travel planners with different request creating budgets, presentations and negotiating rates with suppliers.

-Create invoices and send it to our clients, confirm reservations and process booking of each service.

-Execute Quality Control on each reservation, verify payments and all details of each trip. Cuba Travel Concierge Services July 2016 – February 2020 Office Admin/ Customer Service Rep.

Daily Responsibilities:

-Receive all inbound calls to the office, forwarding calls to appropriate department. Welcome walk-in customers.

-Create flight tickets on Amadeus, websites and different reservation systems for diverse charter flights.

-Process passport renewals and actualizations directly with Cuban Embassy in Washington D.C. Request B1/B2 US visa for worldwide clients.

-Create vacation packages, customized to each buyer’s preference, in addition to establishing travel itineraries. Coordinate travel plans with tour guides and larger groups’ tour leader.

-Request landing permits for private flights from US to Cuba.

-Manage office supplies; schedule activities based the on priority of each task.

-Keep client’s records, passport, addresses and payment information.

-Create quotes, invoices and complete payment process. Quote and evaluate profit of each sale. Fernando Pancello Transport Inc. April 2015 – June 2016 Admin Assistant

Daily Responsibilities:

-Oversee and manage account profit and expenses.

-Process and issue employee paychecks.

-Factor invoices and debtors tracking.

EDUCATION

Miami-Dade College

Enrolled to start on Fall 2020.

IEA – Artistic Transformation Space (2015)

Improvised Arts Training, applied to personal life, office environment and classroom setting.

I.E.S.P.C. (2012) High School Diploma

Technician in agricultural production and services SKILLS

Proficient in Microsoft Office Suite.

Spanish/English.

Grasp new concepts quickly.

Ability to work effectively under pressure.

Time management skills.

Costumer Service skills.

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