Customer Service Medical
Resume:
ISABELLA HERNANDEZ
**********@*****.***
La Crescenta, CA 91214
PROFESSIONAL SUMMARY
Dedicated EMT bringing 1.5+ years of excellent performance in medical roles. Willing and able to offer unwavering work ethic and dedication to patient care. Industrious and focused on continuous professional development. I bring expertise in emergent injury assessment, treatment and patient care. Excellent aptitude for building patient rapport to mitigate stress and deliver efficient treatment. Proven history of sound judgment and critical thinking in high-pressure situations. Focused and attentive to detail, operating effectively in dynamic environments.
CERTIFICATIONS
Phlebotomy Technician certified
EMT certified
CPR certified
WORK HISTORY
EMT-B Premier Ambulance, Brea - Brea, CA 01/2020 - CURRENT
Evaluated patients' medical status and monitored vital signs during transit.
Monitored patients from scene to hospital transfer while conducting in-transit care.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Documented all patient information, including condition or injury, treatment and medication administration.
Demonstrated dedication to providing quality care through continued training and education.
Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
EMT-B Liberty Ambulance - Downey, CA 08/2018 - 12/2019
Evaluated patients' medical status and monitored vital signs during transit.
Monitored patients from scene to hospital transfer while conducting in-transit care.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Documented all patient information, including condition or injury, treatment and medication administration.
Demonstrated dedication to providing quality care through continued training and education.
Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
Team Member The Baked Bear, La Canada 04/2017 - 06/2018
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assisted customers with account updates, new service additions and promotional offers.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Regal Entertainment, La Canada - Floor Staff.
Phlebotomist Paloma Women's Clinic, Huntington Park 12/2017 - 12/2017
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Labeled blood vials with critical information like time of collection, date, and patient name.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Team Member Urban Plates, Pasadena 08/2017 - 12/2017
Rotated through a series of 3 different stations based on team needs.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Loaded and unloaded materials and components weighing in excess of 20 pounds using proper safety procedures to avoid injuries.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Helped customers find specific products, answering questions and offering advice.
Floor Staff Regal Entertainment - La Crescenta, United States 01/2016 - 07/2017
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters to remove debris and maintain cleanliness.
Assisted customers with account updates, new service additions and promotional offers.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Volunteer USC Verdugo Hills Hospital - La Crescenta, CA 01/2015 - 05/2015
Helped transport patients and assisted with discharges.
Sat with patients in need of companionship and emotional support.
Delivered personal items such as newspapers and flowers throughout the hospital.
EDUCATION
Glendale Community College, Glendale, CA
Some College (No Degree):
Regan Career Institute, El Monte, CA 12/2017
Technical Certification: Phlebotomy
Crescenta Valley High School, La Crescenta, CA 06/2015
High School Diploma:
SKILLS
Motivated team player
Computer literate
Active listening skills
Good communication skills
Good analyzing and problem-solving skills
Customer service
Problem-solving skills
Team player
Medical Records Management
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