Mental Health Customer Service
Resume:
Jamie John
Trenton, Ontario
K*V 5P8
July 8th, 2020
Nancy Morgan
Employment Services Coordinator
Career Edge
Trenton, Ontario K8V 3P4
The accompanying resume is in response to the posting on the Jobrapido website. I am pursuing the position of Career Counsellor with Career Edge that will allow me to apply the skills, knowledge and abilities that I have attained throughout my employment and education. I have over two years experience in counselling clients as well as a college diploma in Child and Youth Work as well as a bachelor’s degree in Human Services.
During my employment at Kids First, I worked with families by building on their strengths and providing supports and services based on their needs. I was trained using two types of curriculum, Growing Great Kids (GGK) and Growing Great Families (GGF), that worked interchangeably with families during our visits. The curriculum provided instructional materials, and resources to support and enhance parenting skills and child development. At the Metis Addictions Council of Saskatchewan Inc. (MACSI) I started as a Field Educator than transitioned to an Inpatient Counsellor. I was responsible for managing an eight to ten-client caseload, maintaining scheduled individual counselling sessions, and facilitating structured group workshops. Prior to MACSI, I was employed at the Boys and Girls Club of Niagara for four and half years. During my time at the Boys and Girls Club I was able to implement programming, assist in developing behaviour monitoring strategies for youth, and communicate effectively with the families about their child(ren).
My work background has supplied me with many skills including: being able to communicate effectively, manage my time sensibly, effectively find resources available, and being able to work as part of a team.
It would be a privilege to discuss your Career Counsellor position in more detail. I can be contacted at 905-***-**** or *********@*******.***. Thank you for your time.
Sincerely,
Jamie John
Jamie John
3 Gregory Road
Trenton, Ontario
Career Objective: To gain a position where my strengths will be fully utilized and reflect a commitment to the care and support to the public.
Qualifications:
Experienced in working and counselling individuals with exceptionalities and addiction issues
Diploma in Child and Youth Work 2008, and Bachelor's in Human Services 2019
Familiar with Microsoft word, excel, outlook, and PowerPoint
Excellent time management and organizational skills
Punctual, reliable, and motivated
Work Experience:
Kids First October 2016 – April 2019
Home Visitor
Weekly home visits focusing on child development and milestones
Address the families’ needs as they arise and make appropriate referrals
Provide support and education to help increase parents’ knowledge and attachment to their baby
Metis Addictions Council of Saskatchewan Inc. March 2014 – September 2016
Inpatient Counsellor/ Field Educator
Maintain a caseload of 8-10 clients
Group and individual counselling
Address client's need as they arise
Creating and updating new PowerPoints for group counselling
Checking Microsoft outlook daily for any internal communication
Facilitating group workshops with partnering agencies
Community and outreach support
Jamie John, Page 2
Boys and Girls Club of Niagara September 2008 to May 2013
After School Program/ Kid Zone / Teen Zone/ Receptionist
Grocery shopping, preparing snacks, and dinners
Monitoring the youth behaviour and reporting any behaviours to parents and the supervisor
Program planning, organizing gym games and other special activities
Office duties, answer phones, maintain customer service, track attendance, and register new members
Value Village May 2005 to September 2008 Supervisor
Providing customer service
Maintaining store standards
Scheduling, training, and supervising all employees
Education:
University of Athabasca January 2011 to November 2019
Bachelor of Professional Arts in Human Services
Niagara College September 2005 to June 2008
Child and Youth Worker Diploma
Governor Simcoe Secondary School September 2001 to June 2005
Certifications/ Awards:
Growing great Kids and growing great families certified
St. John’s CPR and First Aid certificate
Mental health first aid trained
High five certified
WHIS trained
Safe handlers food certificate
Ontario Driver's License
Jamie John, Page 3
References
1.Nicole Ott
Email: ***************@*******.***
Phone number: 306-***-****
Former supervisor at Kids First
2.Valerie Lomano
Email: ***********@*******.***
Phone number: 905-***-****
Former supervisor at Value Village
3.Andrew Harwood
Email: *******.**@*****.***
Phone: 905-***-****
Former supervisor at the Boys and Girls Club of Niagara
4.Candace Wainman
Phone: 306-***-****
Mentor/ Co-worker from Metis Addictions Council of Saskatchewan Inc.
Contact this candidate