Member Services Director
Resume:
Donovon Moore
Wilmington Island, GA 31410
************@*****.***
Instagram: @regimentheory
Profile
I am an experienced retail and front desk associate who excels at efficiently organizing and booking clients. I have an approachable personality and handle negative conflict in a positive manner. My time as a member services director has taught me how to manage a small staff and efficiently deal with unique client situations.
Skills
●Experience on POS systems with sales, returns, and exchanges
●The ability to make retail sales while utilizing product knowledge
●Experience booking clients through computer software
●Time management
●Ability to efficiently create a schedule
●Organized
Experience
July 2015 - December 2017
Lori’s Gifts, 2525 Desales Ave, Chattanooga, TN 37404 - Sales Associate
●Booked gift deliveries and processed orders
●Carried out closing and opening duties involving cash drops and POS paperwork
●Checked off invoices to insure there was no loss of merchandise
●Created relationships with hospital employees further increasing sales
●Made displays and did resets utilizing a plan-o-guide
September 2017 - April 2018
Sally Beauty, 5760 TN-153 Ste 126, Hixson, TN 37343 - Beauty Advisor
●Made retail sales to customers by using product knowledge
●Carried out closing and opening duties involving cash drops and POS paperwork
●Performed everyday cashiering duties
●Made displays and did resets utilizing a plan-o-guide
●Checked off invoices to insure there was no loss of merchandise
September 2018 - July 2019
Target, 5760 TN-153 Ste 126, Hixson, TN 37343 - Beauty Advisor
●Made retail sales to customers by using product knowledge
●Performed beauty events promoting specific products with samples
●Performed cashiering duties
●Made displays and did resets utilizing a plan-o-guide
February 2019 - December 2019
Chattanooga College, 248 Northgate Mall Dr, Chattanooga, TN 37415- Student Esthetician (Clinic)
●Provided treatment based on client concerns
●Mapped out treatment plans to alleviate skin irregularities
●Obtained product knowledge on preferred clinic brands
●Created relationships with clients increasing loyalty
●Carried out proper sanitation protocols
●Educated and recommended clients on retail product to sale
July 2019 - May 2020
Massage Envy, 5591 TN-153 Suite 132, Hixson, TN 37343- Member Services Director
●Booked, moved, and cancelled appointments within therapist’s and esthetician’s schedule
●Persuaded clients to uphold health through memberships
●Performed everyday cashiering duties
●Carried out closing and opening duties involving cash drops and POS paperwork
●Maintained waiting area, front desk, and tranquility room
●Cancelled accounts and put on hold
●Created schedules for front desk team
●Negotiated refunding terms
●Made cold calls to help build clientele
●Informed clients and non members about specialty sales and upgrades
Education
February 2019- Present
Chattanooga College,
248 Northgate Mall Dr,
Chattanooga, TN 37415-
Esthetician License
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