Customer Service Representative

ROBERT COREY LAPPO

**** ******** *****, *******, ** 91042 H 818-***-**** C 818-***-**** ******@**.**.***

Career Overview

Highly enthusiastic customer service professional with 30+ years client interface experience. Very personable with clients along with great emphasis at building client-rapport. Experience with multiple office duties and record-keeping.

Core Strengths

Active listening skills

Seasoned in conflict resolution

Courteous demeanor

Sharp problem solver

Telecommunication skills

Adaptive team player

Strong ability to empathize

Able to learn quickly

Accomplishments

Organized and Operated an Office as the Sole Occupant.- EFDUSA, Inc.

Earned Praise from Several Clients Which Were Brought to the Attention of Company Owner/President- Kino Flo, Inc.

Work Experience

Assistant Secretary/Office Clerk/Driver 01/2017 to 03/2020

EFD USA, Inc. Burbank/Encino, CA

Distributed invoicing & documents to company personnel via email.

Maintained a spreadsheet log of equipment for repair and newly purchased equipment with shipping records.

Organized and kept an inventory of equipment purchased to ship to company headquarters along with equipment to be repaired and returned upon completion of repair.

Updated bank records with Quickbooks.

Maintained filing and organization of bank, tax and invoicing records.

Processed packaging of equipment to be shipped for repair or to go to company headquarters.

(cont.)

Drove company car to pickup and transport various company personnel and President and for work-related errands.

Customer Service Rep./Administration 12/1996 to 08/2016

Kino Flo, Inc. Burbank, CA

Entered sales orders for merchandise sold including products, quantities, pricing, shipping information

Printed packing lists to the shipping dock.

Entered sales quotes.

Prepared shipping-documents for customs clearance for international orders.

Assisted clients with product knowledge in person and over the telephone.

Processed invoices for billing.

Extensive experience serving International Clients including Europe, Asia, Mid-East, South America, Australia and New Zealand.

Customer Service Representative/Leasing Agent 11/1989 to 09/1995

R & B Realty Group Los Angeles, CA

Assisted tenants/customers in-person at the counter as part of a staff and over the telephone.

Typed tenant/client information on lease-agreements.

Put together “Move-in Packages” for tenants checking into their apartments.

Processed tenants checking out of their apartments.

Educational Background

Associate of Arts General Education 1989

Los Angeles Valley Junior College Los Angeles, CA United States

Coursework in Business Administration along with Theater Arts

Certificate of Completion in Electrician Fundamentals 2012

North Valley Occupational Center

Coursework covering Ohms Law, Voltage Drop & Misc. Wiring Projects

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