Customer Service Office

Team-oriented friendly associate, adept at working in diverse clerical, retail and customer service environments seeking a challenging new role in an administrative environment. I am a reliable and enthusiastic individual offering over 5 years of experience in office environments and 20 years in customer service.

Key Skills

Proficient in Microsoft Office Applications

Professional phone etiquette

Retail sales tactics

Courteous customer service

Supervision

Reception

Staff training

Excellent communication skills

Data entry

Inventory management

Merchandising

Accurate transaction processing

Strong work ethic

Shipping/ Receiving

Friendly demeanor

Motivated team player

Black Sheep Gifts- Edmonton, AB

Manger, October 2012 to January 2020

Responded to customer concerns with friendly and knowledgeable service.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Mentored new sales associates to contribute to the store’s positive culture.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Supervised and directed all merchandise and shipment processing.

Stocked and replenished merchandise according to store merchandising layouts.

Operated a cash register for cash and credit card transactions with extreme accuracy.

Staffing (Hiring/Firing/ Interviews/Training)

Scheduling

Payroll/Pay stubs

Submitted paperwork to head office biweekly

Opening/ Closing duties

Spectrum Supply Chain – Edmonton, AB

Customer Service/ Appointments Desk, October 2007 – May 2010

Booked and organized appointments for delivery of consumer goods

Reported appointments/updates to all according departments

Provided courteous customer service to company clients

Phone reception

Filing

Record keeping in Excel

Order entry

Month end reports

Provided vacation/ sick relief for shipping department and order management desk

Preparation of shipping labels

Dispatch shipments and calling carriers and assist couriers/clients with pick ups

Manifests, Bill of ladings, Freight billing

VF Imagewear (Bulwark Protective Apparel)- Edmonton, AB

Fabric Control Clerk, August 2005 – September 2007

Control of fabric inventory by reporting fabric usage in an efficient and timely manner

Fabric receiving and issuing bale identification

Assessed cut groupings, allocations and issuance to cutting room with attention to detail

Printing of markers (patterns) on a Microjet plotter

Shipping fabric interplants

Disposal Control

Company Programs used: RKFB, Splice, STAT, Mobius (Document Direct), ADS (marker managing system).

Manufacturing Associate, September 2004- August 2005

Prioritized and multitasked while providing relief for vacation, breaks or general help between a variety of positions throughout the company

Processed requests for service on client garments

Accurate picking and packing garment orders with ensuring efficiency on the labels of the packages

Recorded and processed returns

Scanned and weighted cases

Preparation of Bill of Lading's (domestic and international)

Manifests, international shipments and fabric custom documentation according to the NAFTA.

Freight billing and truck closing

Safety Committee- Environmental Health and Safety Company

Company Programs used: Mojo, AS/400, Mainframe.

Education

Alberta Vocational College – Edmonton, AB

Modern Office Specialist Certificate – 1998

McNally Composite High School - Edmonton, AB

High School Diploma – 1996

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