Customer Service Life Insurance

Mary R. Zaroka

**** ******** **** ********, ** **232

614-***-**** *******@*****.***

Results and detailed oriented with great customer service skills. Enjoys fast paced environment, highly dependable, adaptable to change, and with ability to lead team members. Excellent time management and communication skills.

● Exceptional Communication ● Attention to Detail ● Time Management

● Exceeds Quality Standards ● Team Player ● Organization Skills

QUALIFICATIONS SUMMARY

Proven record of providing excellent customer services.

Highly motivated self-starter with strong work ethic who enjoys working with people.

Effective in communicating solutions to business associates.

Ability to quickly learn internet systems and follow established guidelines.

Proficient in Window 10 and MS Office Word, Excel and Outlook.

RELEVANT EXPERIENCE

GIANT EAGLE GROCERY STORE, Gahanna, OH

Sales Associate 10/2019-Present

● Provided excellent customer service

● Delivered groceries to customers cars.

STATE FARM INSURANCE, New Albany OH 06/2019-08/2019

Provided customer service regarding Life Insurance Policies.

Answered phones and documented the computer system for each call.

OTHER EXPERIENCE

TOTAL MED STAFFING, Columbus, OH 01/201*-**-**** Denial Coordinator, Contract position

● Verified if provider appeal should be denied.

● Provided customer service

● Documented information and replace the data into multiple screens

AETNA HEALTH CARE, New Albany, OH 12/2016-12/2018

Claims Benefit Specialist

Processed Electronic Medicare Claims using research and work guides, utilizing multiple systems.

Supported customer service department.

● Analytic, detail and caring problem solver who guided members trough health care services.

UNITED HEALTH CARE, Worthington, OH 09/2015-12/2016

Provider Verification Specialist

Supported provider data validations efforts by contacting providers.

Called providers to request their address, phone number and office hours.

Updated demographic information in multiple systems to manage provider directories.

WELLPOINT/ANTHEM INSURANCE, Columbus, OH 08/2003- 10/2010

Claims Processor

● Managed insurance claims and was responsible for determining the validity of a claim.

Researched claims by analyzing, evaluating and determining the precise method to process.

Managed and thrived in a work environment where attention to detail was essential.

EDUCATION / TRAINING

Customer Service Certification, Columbus State Community College, 2014

B.S. Business Administration, OHIO STATE UNIVERSITY

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