Engineer Technician

Objective

Suganya Ganesan

*** ********* ***** *** ****** Kelambakkam Chennai

950******* • ******************@*****.***

Seeking a challenging and rewarding position as S/W Testing Engineer, with a strong will to prosper in any assigned duties. Passion to quickly learn and adapt to new Environments and technologies. Total having 6+ yrs.’ experiences in software industry.

Work Experience

Lead Engineer

TECHNICAL SUPPORT ANALYST LEVEL

Dec 2019 - Present-HCL Technology

Provide assistance to Technical/Field engineer on technical issues relating to Xerox product

Troubleshoot and resolving technician issues initiated through the phone queue system while providing excellent technical service Provide technical troubleshooting and resolution steps that a technical contact can understand and follow

Complete his / her share of the workload to meet the team objectives Engage peers to identify workarounds which help technician achieve functional goals

Generate and maintain knowledge content on the Electrical document following the Knowledge Centered Support guidelines in PWS. Provides second level technical support (remote) to technician Hardware

(100%), application (30%) and support of all software and equipment including peripherals such as Access card adapter, third party component and foreign currency devices, etc.

If the issue is intermediate/Complex to find the solution to reproduce the issue in testing environment and send the solution to tech. Software Test Engineer

Web Application Testing

2017-2019-HTC Global Services

Understanding the project requirements & Involved in Analyzing the User requirements.

Involved in developing Test cases based on URS (User Defined Specification) & DDD (Detailed Designed Document) and FRS. Involved in Defect Review meeting with the Development team. Good Exposure to work with the Selenium Web Driver in ERP solution & well versed to write the SQL Queries.

Involved in manual test execution and was performed in various testing phases like Sanity, Functional, Retesting, System and Smoke Testing etc. Reporting of the defects and tracking of the defects using HP ALM & TFS. Performed integrated testing and API testing also

Suggested Enhancements to the application and involved in discussion of any new requirements given by the client.

Check the application work flow and integration of the Modules. Analysts

Software Testing

2016-2017-HCL Technology

Understand the SRS, FRS documents and prepare the test scenarios and test cases.

Collected all the defect’s logs in the device for developer team analysis.

Logging the defects with clear and detailed manner in IBM Rational clear quest tool.

Once the developer team finished their analysis, retest the same test case Handled three more projects independently.

Performed Regression testing to ensure that provided a bug fix does not impact the function.

Associate

Cameo consultancy-(Hcl Technology)

2014-2015

Tested on MFP as well as various Drivers with different environment condition.

Troubleshoot and resolving technician issues initiated through the phone queue system while providing excellent technical service. Involved in Build installation & Patch installation of upgraded software version.

If the issue is intermediate/Complex to find the solution to reproduce the issue in testing environment and send the solution to tech. Attended daily review Global Sunrise call with Technical lead & Onsite Manger.

Technical skills

Good knowledge in Requirement Gathering about projects. Good Knowledge in Agile. Basic knowledge in SQL Queries. Expose Knowledge in Selenium Education

Master in Computer Application

B.CA

2014-2016

2010-2013

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